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Applied Artificial Intelligence
An International Journal
Volume 37, 2023 - Issue 1
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Research Article

The impact of AI-based conversational agent on the firms’ operational performance: Empirical evidence from a call center

Zhenyuan ZhangSchool of Management, Harbin Institute of Technology, Harbin, Heilongjiang Province, P.R. China
,
Bin LiSchool of Management, Harbin Institute of Technology, Harbin, Heilongjiang Province, P.R. China
&
Luning LiuSchool of Management, Harbin Institute of Technology, Harbin, Heilongjiang Province, P.R. ChinaCorrespondence[email protected]
Article: 2157592 | Received 22 Aug 2022, Accepted 07 Dec 2022, Published online: 22 Dec 2022

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