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Journal of Computer Information Systems Volume 50, 2009 - Issue 2
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Original Articles

Implementing it Service Management: A Case Study Focussing on Critical Success Factors

Wui-Gee TanUniv. of Southern Queensland, Toowoomba, Australia
,
Aileen Cater-SteelUniv. of Southern Queensland, Toowoomba, Australia
&
Mark TolemanUniv. of Southern Queensland, Toowoomba, Australia
Pages 1-12 | Received 09 Dec 2008, Accepted 10 Feb 2009, Published online: 11 Dec 2015

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Ibrahim Alhassan, David Sammon & Mary Daly. (2019) Critical Success Factors for Data Governance: A Theory Building Approach. Information Systems Management 36:2, pages 98-110.
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Ibrahim Alhassan, David Sammon & Mary Daly. (2019) Critical success factors for data governance: a telecommunications case study. Journal of Decision Systems 28:1, pages 41-61.
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Sune Dueholm Müller & Christian G de Lichtenberg. (2018) The culture of ITIL: Values and implementation challenges. Information Systems Management 35:1, pages 49-61.
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Sally Dibb. (2014) Up, up and away: social marketing breaks free. Journal of Marketing Management 30:11-12, pages 1159-1185.
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Jon Iden & Tom Roar Eikebrokk. (2014) Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation. Information Systems Management 31:1, pages 37-58.
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Bryan Marshall, Peter Cardon, Amit Poddar & Renee Fontenot. (2013) Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research. Journal of Computer Information Systems 54:1, pages 11-22.
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Mathew Nicho & Basel AI Mourad. (2012) Success Factors for Integrated Itil Deployment: An it Governance Classification. Journal of Information Technology Case and Application Research 14:1, pages 25-54.
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Tsung-Hsien Kuo. (2011) The Antecedents of Customer Relationship in E-Banking Industry. Journal of Computer Information Systems 51:3, pages 57-66.
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