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Journal of Computer Information Systems Volume 55, 2015 - Issue 4
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Original Articles

Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach

Anteneh AyansoBrock University, St. Catharines, OntarioL2S 3A1
&
Kaveepan LertwacharaCalifornia Polytechnic State University, San Luis Obispo, CA93407-0304
Pages 73-80 | Published online: 10 Dec 2015

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Leida Chen, Anteneh Ayanso & Kaveepan Lertwachara. (2018) Performance Impacts of Web-Enabled Retail Services: An Empirical Study. Journal of Computer Information Systems 58:4, pages 301-311.
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Jie Zhang, Han Li, Ruiliang Yan & Chuck Johnston. (2017) Examining the Signaling Effect of E-tailers’ Return Policies. Journal of Computer Information Systems 57:3, pages 191-200.
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