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Bruce McAdams & Monica Gallant. (2022) Full-service restaurant leaders’ preparedness for managing employee mental health issues post COVID-19. Journal of Human Resources in Hospitality & Tourism 21:1, pages 3-30.
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Akanksha Malik, Shuchi Sinha & Sanjay Goel. (2021) A Qualitative Review of 18 Years of Research on Workplace Deviance: New Vectors and Future Research Directions. Human Performance 34:4, pages 271-297.
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Zaid Alrawadieh, Gurel Cetin, Mithat Zeki Dincer & Fusun Istanbullu Dincer. (2020) The impact of emotional dissonance on quality of work life and life satisfaction of tour guides. The Service Industries Journal 40:1-2, pages 50-64.
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Jason J. Dahling. (2017) Exhausted, mistreated, or indifferent? Explaining deviance from emotional display rules at work. European Journal of Work and Organizational Psychology 26:2, pages 171-182.
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Karim Mignonac, Sarah Boujendar & Gwenaëlle Bergon. (2023) How Organizational Cynicism Can Promote Customer-Directed Deviance Via Employee Resource Depletion And How Experiencing Supervisory Support May Help Overcome This Effect. Group & Organization Management.
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Wenzhu Lu, Haibo Wu, Shanshi Liu & Bo Sun. (2022) “Render Good for Evil” or “Take an Eye for an Eye”? The Double-Edged Sword of Customer Mistreatment. Journal of Business and Psychology 38:4, pages 941-953.
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Kyle J. Mann, Krystal N. Roach & Kimberly E. O’Brien. (2022) Mentoring as an Investment: A Quantitative Review of Mentoring and Well-Being for the Protégé. Journal of Career Development 50:2, pages 465-481.
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Yu Cao, Bowen Yan & Yefan Teng. (2023) Making bad things less bad? Impact of green human resource management on counterproductive work behaviors of grassroots employees: Evidence from the hospitality industry. Journal of Cleaner Production 397, pages 136610.
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Candice L. Thomas, Lars U. Johnson, Andrea M. Cornelius, Haley R. Cobb, Lauren D. Murphy & Dulce Vega. (2022) Incivility Begets Incivility: Understanding the Relationship Between Experienced and Enacted Incivility with Customers Over Time. Journal of Business and Psychology 37:6, pages 1255-1274.
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Amer Ali Al-Atwi, Elham Alshaibani, Ali Bakir, Haneen M. Shoaib & Mohanad Dahlan. (2022) A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective. Frontiers in Psychology 13.
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Pavithra Kumari & P. S. Aithal. (2022) Impact of Emotional Labour, Work-life Balance, and Job Satisfaction on Cabin Crews’ Job Performance. International Journal of Management, Technology, and Social Sciences, pages 225-240.
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Evelina De Longis, Guido Alessandri, Sabine Sonnentag & Peter Kuppens. (2021) Inertia of negative emotions at work: Correlates of inflexible emotion dynamics in the workplace*. Applied Psychology 71:2, pages 380-406.
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Hongqing Wang & Jiuling Xiao. (2021) Examining the within‐person effects of abusive supervision on multifoci deviance: Ethical climate as a moderator. Business Ethics, the Environment & Responsibility 30:4, pages 784-800.
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Majid Murad, Wang Jiatong, Fakhar Shahzad & Nausheen Syed. (2021) The Influence of Despotic Leadership on Counterproductive Work Behavior Among Police Personnel: Role of Emotional Exhaustion and Organizational Cynicism. Journal of Police and Criminal Psychology 36:3, pages 603-615.
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Nichelle C. Carpenter, Daniel S. Whitman & Rachel Amrhein. (2020) Unit-Level Counterproductive Work Behavior (CWB): A Conceptual Review and Quantitative Summary. Journal of Management 47:6, pages 1498-1527.
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Qing Miao & Jun Zhou. (2020) Corporate Hypocrisy and Counterproductive Work Behavior: A Moderated Mediation Model of Organizational Identification and Perceived Importance of CSR. Sustainability 12:5, pages 1847.
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Kazeem Olanrewaju Ogunsola, Rodrique Ancelot Harvey Fontaine & Muhammad Tahir Jan. (2020) Impact of surface acting and deep acting techniques on teachers’ organizational commitment. PSU Research Review ahead-of-print:ahead-of-print.
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Tae Won Moon & Won-Moo Hur. (2018) Go home and kick the dog. Journal of Service Theory and Practice 28:5, pages 554-575.
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Serkan EREBAK & Zehra TARHAN. (2018) YAŞLI BAKIM KURULUŞLARINDA ÇALIŞMAK: TUTUM, DUYGUSAL EMEK VE İŞ-YAŞAM DENGESİ TATMİNİ İLİŞKİSİWORKING IN ELDERCARE FACILITIES: THE RELATIONSHIP AMONG ATTITUDE, EMOTIONAL LABOR AND WORK-LIFE BALANCE SATISFACTION. İşletme Bilimi Dergisi 6:2, pages 115-133.
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Verena Hofmann & Nicola E. Stokburger-Sauer. (2017) The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry. International Journal of Hospitality Management 65, pages 47-58.
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Anika Schulz & Ina Schöllgen. (2017) Emotionsarbeit – Ein Review zu GestaltungsaussagenEmotional labor – a review on practical recommendations for job design. Zeitschrift für Arbeitswissenschaft 71:1, pages 26-38.
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Sungho Kang, Ji-Ae Lee, Won Moo Hur & Chay, Jong Hak. (2016) The Effects of Service Employee's Surface Acting on Counterproductive Work Behavior: The Mediating Roles of Emotional Exhaustion. Journal of Distribution Science 14:2, pages 73-82.
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