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Quality Engineering Volume 13, 2001 - Issue 3
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Original Articles

LISTENING TO THE FUTURE VOICE OF THE CUSTOMER USING FUZZY TREND ANALYSIS IN QFD

Xiao-Xiang Shen Department of Industrial and Systems Engineering, National University of Singapore, Kent Ridge, 119260, Singapore
,
Min Xie Department of Industrial and Systems Engineering, National University of Singapore, Kent Ridge, 119260, Singapore
&
Kay-Chuan Tan Department of Industrial and Systems Engineering, National University of Singapore, Kent Ridge, 119260, Singapore
Pages 419-425 | Published online: 22 Jun 2010

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Weiqiang Jia, Zhenyu Liu, Zhiyun Lin, Chan Qiu & Jianrong Tan. (2016) Quantification for the importance degree of engineering characteristics with a multi-level hierarchical structure in QFD. International Journal of Production Research 54:6, pages 1627-1649.
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Ying-Ming Wang. (2012) Assessing the relative importance weights of customer requirements using multiple preference formats and nonlinear programming. International Journal of Production Research 50:16, pages 4414-4425.
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T. Soota, H. Singh & R. Mishra. (2008) Defining Characteristics for Product Development Using Quality Function Deployment: A Case Study on Indian Bikes. Quality Engineering 20:2, pages 195-208.
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H. Raharjo, M. Xie & A. C. Brombacher. (2006) Prioritizing quality characteristics in dynamic quality function deployment. International Journal of Production Research 44:23, pages 5005-5018.
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Subhajit Chakraborty & E. Mitchell Church. (2021) Patient hospital experience and satisfaction on social media. International Journal of Quality and Service Sciences 13:3, pages 417-432.
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Huimin Jiang, C.K. Kwong, G.E. Okudan Kremer & W.-Y. Park. (2019) Dynamic modelling of customer preferences for product design using DENFIS and opinion mining. Advanced Engineering Informatics 42, pages 100969.
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Lisa Melander. (2019) Customer involvement in product development. Benchmarking: An International Journal 27:1, pages 215-231.
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Wenyan SongWenyan Song. 2019. Customization-Oriented Design of Product-Service System. Customization-Oriented Design of Product-Service System 23 74 .
Katerina Gotzamani, Andreas Georgiou, Andreas Andronikidis & Konstantina Kamvysi. (2018) Introducing multivariate Markov modeling within QFD to anticipate future customer preferences in product design. International Journal of Quality & Reliability Management 35:3, pages 762-778.
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Namuk Ko, Byeongki Jeong, Sungchul Choi & Janghyeok Yoon. (2018) Identifying Product Opportunities Using Social Media Mining: Application of Topic Modeling and Chance Discovery Theory. IEEE Access 6, pages 1680-1693.
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Huimin Jiang, C. K. Kwong & K. L. Yung. (2017) Predicting Future Importance of Product Features Based on Online Customer Reviews. Journal of Mechanical Design 139:11.
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Wenyan Song. (2017) Requirement management for product-service systems: Status review and future trends. Computers in Industry 85, pages 11-22.
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Ciprian Cristea, Ciprian Saşa & Maria Cristea. (2017) A fuzzy quality function deployment approach to improve a component of a supervisory control and data acquisition system. MATEC Web of Conferences 126, pages 04006.
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C. K. Kwong, Huimin Jiang & R. Aydin. (2016) Dynamic analysis of customer needs using fuzzy Markov chain and fuzzy weighted average methods. Dynamic analysis of customer needs using fuzzy Markov chain and fuzzy weighted average methods.
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Yan-Lai Li, Jia-Fu Tang, Kwai-Sang Chin, Xing-Gang Luo, Yun Pu & Yu-Shi Jiang. (2012) On integrating multiple type preferences into competitive analyses of customer requirements in product planning. International Journal of Production Economics 139:1, pages 168-179.
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Celestine C. Aguwa, Leslie Monplaisir & Ozgu Turgut. (2012) Voice of the customer: Customer satisfaction ratio based analysis. Expert Systems with Applications 39:11, pages 10112-10119.
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Zeynep Sener & E Ertugrul Karsak. (2012) A decision model for setting target levels in software quality function deployment to respond to rapidly changing customer needs. Concurrent Engineering 20:1, pages 19-29.
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Yan-Lai Li, Kwai-Sang Chin & Xing-Gang Luo. (2012) Determining the final priority ratings of customer requirements in product planning by MDBM and BSC. Expert Systems with Applications 39:1, pages 1243-1255.
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Ying-Ming Wang & Kwai-Sang Chin. (2011) A linear goal programming approach to determining the relative importance weights of customer requirements in quality function deployment. Information Sciences 181:24, pages 5523-5533.
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Yan-Lai Li, Jia-Fu Tang, Kwai-Sang Chin, Yu-Shi Jiang, Yi Han & Yun Pu. (2011) Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP. International Journal of Production Economics 131:2, pages 575-586.
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Hendry Raharjo, Min Xie & Aarnout C. Brombacher. (2011) A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment. Expert Systems with Applications 38:4, pages 3653-3662.
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Zeynep Sener & E. Ertugrul Karsak. (2011) A combined fuzzy linear regression and fuzzy multiple objective programming approach for setting target levels in quality function deployment. Expert Systems with Applications 38:4, pages 3015-3022.
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Yan-Lai Li, Min Huang, Kwai-Sang Chin, Xing-Gang Luo & Yi Han. (2011) Integrating preference analysis and balanced scorecard to product planning house of quality. Computers & Industrial Engineering 60:2, pages 256-268.
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Hao-Tien Liu. (2011) Product design and selection using fuzzy QFD and fuzzy MCDM approaches. Applied Mathematical Modelling 35:1, pages 482-496.
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Hao-Tien Liu & Chih-Hong Wang. (2010) An advanced quality function deployment model using fuzzy analytic network process. Applied Mathematical Modelling 34:11, pages 3333-3351.
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Hsin-Hung Wu & Jiunn-I Shieh. (2009) Applying repertory grids technique for knowledge elicitation in quality function deployment. Quality & Quantity 44:6, pages 1139-1149.
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Yan-Lai Li, Jia-Fu Tang & Xing-Gang Luo. (2010) An ECI-based methodology for determining the final importance ratings of customer requirements in MP product improvement. Expert Systems with Applications 37:9, pages 6240-6250.
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Zeynep Sener & E. Ertugrul Karsak. (2010) A fuzzy regression and optimization approach for setting target levels in software quality function deployment. Software Quality Journal 18:3, pages 323-339.
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Weifeng Fan & Mingbiao Xu. (2010) The Application of QFD Based on DEA to Improve the TPL Quality of Service. The Application of QFD Based on DEA to Improve the TPL Quality of Service.
Zeynep Sener & E. Ertugrul Karsak. (2009) A decision model for setting target levels in quality function deployment using nonlinear programming-based fuzzy regression and optimization. The International Journal of Advanced Manufacturing Technology 48:9-12, pages 1173-1184.
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Hendry Raharjo, Aarnout C. Brombacher, T. N. Goh & Bo Bergman. (2010) On integrating Kano's model dynamics into QFD for multiple product design. Quality and Reliability Engineering International 26:4, pages 351-363.
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Yih Tng Chong & Chun-Hsien Chen. (2009) Customer needs as moving targets of product development: a review. The International Journal of Advanced Manufacturing Technology 48:1-4, pages 395-406.
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Hendry Raharjo, Kah Hin Chai, Min Xie & Aarnout C. Brombacher. (2010) Dynamic benchmarking methodology for quality function deployment. Benchmarking: An International Journal 17:1, pages 27-43.
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Yih Tng Chong & Chun-Hsien Chen. (2010) Management and forecast of dynamic customer needs: An artificial immune and neural system approach. Advanced Engineering Informatics 24:1, pages 96-106.
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Hao-Tien Liu. (2009) The extension of fuzzy QFD: From product planning to part deployment. Expert Systems with Applications 36:8, pages 11131-11144.
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Jiunn-I Shieh & Hsin-Hung Wu. (2008) Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements. Quality & Quantity 43:4, pages 635-644.
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LI-FENG MU, JIA-FU TANG, YI-ZENG CHEN & CHUN-KIT KWONG. (2011) A FUZZY MULTI-OBJECTIVE MODEL OF QFD PRODUCT PLANNING INTEGRATING KANO MODEL. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems 16:06, pages 793-813.
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Hendry Raharjo, Aarnout C. Brombacher, Kah Hin Chai & Bo Bergman. (2008) Dynamic benchmarking methodology for quality function deployment. Dynamic benchmarking methodology for quality function deployment.
C Chen & L Wang. (2008) Integrating rough set clustering and grey model to analyse dynamic customer requirements. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 222:2, pages 319-332.
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Kwang-Jae Kim, Deok-Hwan Kim & Dae-Kee Min. (2007) Robust QFD: framework and a case study. Quality and Reliability Engineering International 23:1, pages 31-44.
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V Agouridas, H Winand, A McKay & A de Pennington. (2006) Early alignment of design requirements with stakeholder needs. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 220:9, pages 1483-1507.
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Hsin-Hung Wu & Jiunn-I Shieh. (2005) Using a Markov chain model in quality function deployment to analyse customer requirements. The International Journal of Advanced Manufacturing Technology 30:1-2, pages 141-146.
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W.T. Lin, S.C. Chen & K.S. Chen. (2005) Evaluation of performance in introducing CE marking on the European market to the machinery industry in Taiwan. International Journal of Quality & Reliability Management 22:5, pages 503-517.
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H.-H. Wu, A.Y.H. Liao & P.-C. Wang. (2004) Using grey theory in quality function deployment to analyse dynamic customer requirements. The International Journal of Advanced Manufacturing Technology 25:11-12, pages 1241-1247.
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Tsai-Chi Kuo & Wu Hsin-Hung. (2005) Fuzzy Eco-Design Product Development by Using Quality Function Deployment. Fuzzy Eco-Design Product Development by Using Quality Function Deployment.
Mathias Dharmawirya. (2007) The Scientometric, Social Network and Scientographic Analysis of an Industrial Engineering Department. SSRN Electronic Journal.
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