Advanced search
Publication Cover
Quality Engineering Volume 25, 2013 - Issue 3
Submit an article Journal homepage
383
Views
10
CrossRef citations to date
0
Altmetric
Quality Quandaries

Quality Quandaries: Deploying Operational Excellence at a Financial Service Provider

Jeroen de Mast Institute for Business and Industrial Statistics (IBIS UvA), Department of Econometrics and Statistics, Faculty of Economics and Business Studies, University of Amsterdam, The Netherlands
,
Benjamin P. H. Kemper Institute for Business and Industrial Statistics (IBIS UvA), Department of Econometrics and Statistics, Faculty of Economics and Business Studies, University of Amsterdam, The Netherlands
,
Astrid Wiltjer Mid-sized insurance company in The Netherlands
&
Ronald J. M. M. Does Institute for Business and Industrial Statistics (IBIS UvA), Department of Econometrics and Statistics, Faculty of Economics and Business Studies, University of Amsterdam, The NetherlandsCorrespondence[email protected]
Pages 298-306 | Published online: 06 Jun 2013

Citations (10)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (5)

B. A. Lameijer, H. Boer, J. Antony & R. J. M. M. Does. (2023) Continuous improvement implementation models: a reconciliation and holistic metamodel. Production Planning & Control 34:11, pages 1062-1081.
Read now
Abhishek Vashishth, Ayon Chakraborty & Jiju Antony. (2019) Lean Six Sigma in financial services industry: a systematic review and agenda for future research. Total Quality Management & Business Excellence 30:3-4, pages 447-465.
Read now
Alyson Deithorn & Jamison V. Kovach. (2018) Achieving aggressive goals through Lean Six Sigma: A case study to improve revenue collection. Quality Engineering 30:3, pages 371-388.
Read now
Alex Kuiper, Ruud van de Hoef, Marrije Wesseling, Bart A. Lameijer & Ronald J. M. M. Does. (2016) Quality quandaries: Improving a customer value stream at a financial service provider. Quality Engineering 28:1, pages 155-163.
Read now
Thomas S. Akkerhuis, Charlotte M. Spanjaard, Susan E. Nuijten, Olav G. Berendes & Ronald J. M. M. Does. (2015) Quality Quandaries: Realizing Strategic Focal Points at a Business School. Quality Engineering 27:2, pages 267-273.
Read now

Articles from other publishers (5)

Abhishek Vashishth, Bart Alex Lameijer, Ayon Chakraborty, Jiju Antony & Jürgen Moormann. (2023) Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance. International Journal of Quality & Reliability Management.
Crossref
Bart Alex Lameijer & Ronald Does. (2022) Guest editorial. International Journal of Lean Six Sigma 13:1, pages 1-7.
Crossref
Hassan Qudrat-Ullah & Pramela Nair PanthallorHassan Qudrat-Ullah & Pramela Nair Panthallor. 2021. Operational Sustainability in the Mining Industry. Operational Sustainability in the Mining Industry 69 109 .
Mahipal Singh & Rajeev Rathi. (2019) A structured review of Lean Six Sigma in various industrial sectors. International Journal of Lean Six Sigma 10:2, pages 622-664.
Crossref
Jamison V. Kovach, Veronica Curiel, Alicia Franklin York, Sarah Bogard & Lee Revere. (2017) Enhancing Information Sharing in Family Drug Courts: A Lean Six Sigma Case Study. Juvenile and Family Court Journal 68:3, pages 27-41.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.