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Quality Quandaries

Quality Quandaries: Realizing Strategic Focal Points at a Business School

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Inez M. Zwetsloot, Alex Kuiper, Thomas S. Akkerhuis & Henk de Koning. (2018) Lean Six Sigma meets data science: Integrating two approaches based on three case studies. Quality Engineering 30:3, pages 419-431.
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Alex Kuiper, Ruud van de Hoef, Marrije Wesseling, Bart A. Lameijer & Ronald J. M. M. Does. (2016) Quality quandaries: Improving a customer value stream at a financial service provider. Quality Engineering 28:1, pages 155-163.
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