Citations: QUALITY TREE: A SYSTEMATIC PROBLEM-SOLVING MODEL USING TOTAL QUALITY MANAGEMENT TOOLS AND TECHNIQUES by J. N. Pan, Ph.D., CQE, CRE, Chief Statistician, Leach Corp., Relay Group, Los Angeles CA 90003 and William J. Kolarik, Associate Professor, Industrial Engineering Department, Texas Tech University, Lubbock, TX 79409

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