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Fiorenzo Franceschini & Alessandro Rupil. (1999) Rating scales and prioritization in QFD. International Journal of Quality & Reliability Management 16:1, pages 85-97.
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Fiorenzo Franceschini, Marco Cignetti & Mara Caldara. (1998) Comparing tools for service quality evaluation. International Journal of Quality Science 3:4, pages 356-367.
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Fiorenzo Franceschini & Marco Terzago. (1998) An application of quality function deployment to industrial training courses. International Journal of Quality & Reliability Management 15:7, pages 753-768.
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Ming Zhou. (1998) Fuzzy logic and optimization models for implementing QFD. Computers & Industrial Engineering 35:1-2, pages 237-240.
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Fiorenzo Franceschini & Mauro Zappulli. (1998) Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case. International Journal of Quality & Reliability Management 15:4, pages 431-442.
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