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Production Planning & Control
The Management of Operations
Volume 17, 2006 - Issue 1
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Original Articles

Linkages between total quality management and organisational performance: an empirical study for Indian industry

R. L. Shrivastava Department of Mechanical Engineering, Y.C. College of Engineering, Nagpur, India
,
R. P. Mohanty Institute for Technology and Management Group of Institutions, Navi Mumbai, IndiaCorrespondence[email protected]
&
R. R. Lakhe Shreyas Quality Management System, Nagpur, India
Pages 13-30 | Published online: 21 Feb 2007

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Ankesh Mittal, Pardeep Gupta, Vimal Kumar, Jiju Antony, Elizabeth A. Cudney & Sandra L. Furterer. (2023) TQM practices and their impact on organisational performance: the case of India’s deming-award industries. Total Quality Management & Business Excellence 34:11-12, pages 1410-1437.
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Salah Haridy, Udechukwu Ojiako, Ahmed Maged, Mezoon Al Remeithi, Hamdi Bashir & Mohammad Shamsuzzaman. (2023) Quality process control and resourcing in manufacturing firms. Production Planning & Control 0:0, pages 1-23.
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Stefano Frecassetti, Bassel Kassem, Kaustav Kundu, Matteo Ferrazzi & Alberto Portioli-Staudacher. (2023) Introducing Lean practices through simulation: A case study in an Italian SME. Quality Management Journal 30:2, pages 90-104.
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Martin Spring & Christine Unterhitzenberger. (2022) The role of operations managers in translating management ideas and practices between firms. Production Planning & Control 33:4, pages 340-355.
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Ma Ga (Mark) Yang & Mingu Kang. (2020) An integrated framework of mimetic pressures, quality and environmental management, and firm performances. Production Planning & Control 31:9, pages 709-722.
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Usha Ramanathan, Nachiappan Subramanian, Wantao Yu & Rohini Vijaygopal. (2017) Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector. Production Planning & Control 28:6-8, pages 478-488.
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Dotun Adebanjo, Matthew Tickle, Tritos Laosirihongthong & Robin Mann. (2015) A study of the use of business improvement initiatives: the association with company size and level of national development. Production Planning & Control 26:7, pages 507-524.
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Scott Leavengood, Timothy R. Anderson & Tugrul U. Daim. (2014) Exploring linkage of quality management to innovation. Total Quality Management & Business Excellence 25:9-10, pages 1126-1140.
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Ben Clegg, Roya Gholami & Mine Omurgonulsen. (2013) Quality management and performance: a comparison between the UK and Turkey. Production Planning & Control 24:12, pages 1015-1031.
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Keng-Boon Ooi, Voon-Hsien Lee, Alain Yee-Loong Chong & Binshan Lin. (2013) Does TQM improve employees’ quality of work life? Empirical evidence from Malaysia's manufacturing firms. Production Planning & Control 24:1, pages 72-89.
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CarlosJ.F. Cândido & Sérgio P. Santos. (2011) Is TQM more difficult to implement than other transformational strategies?. Total Quality Management & Business Excellence 22:11, pages 1139-1164.
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José A. Faria, Eusébio Nunes & Manuel A. Matos. (2010) Cost and quality of service analysis of production systems based on the cumulative downtime. International Journal of Production Research 48:6, pages 1653-1684.
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Daniel I. Prajogo & Brian K. Cooper. (2010) The effect of people-related TQM practices on job satisfaction: a hierarchical model. Production Planning & Control 21:1, pages 26-35.
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Bishnu Sharma & David Gadenne. (2008) An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance. Journal of Strategic Marketing 16:4, pages 301-314.
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Articles from other publishers (21)

Patrícia Maria Bozola, Thais V. Nunhes, Luís César Ferreira Motta Barbosa, Marcio C. Machado & Otavio José Oliveira. (2022) Overcoming the challenges of moving from ISO/TS 16949 to IATF 16949: recommendations for implementing a quality management system in automotive companies. Benchmarking: An International Journal 30:9, pages 3699-3724.
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Rashmi Srinivasaiah, Swamy Devappa Renuka & T.S. Nanjundeswaraswamy. (2021) Quality management practices and quality of work life – a conceptual model development. International Journal of Quality & Reliability Management 40:2, pages 391-418.
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Nitin Simha Vihari, Mohit Yadav & Tapan Kumar Panda. (2021) Impact of soft TQM practices on employee work role performance: role of innovative work behaviour and initiative climate. The TQM Journal 34:1, pages 160-177.
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Tuğçe Nur Dursun Temiz, Derya Kara (Sivuk) & Nihan Potas. (2021) Moderating Effects of Gender Relationship Between Quality of Work Life and Job Satisfaction: Total Quality Management Perceptions as a Mediating Factor. Journal of Health Management 23:4, pages 696-714.
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Thanakarn Bella Vongvisitsin & Antony King Fung Wong. (2021) Organisational change towards LGBTQ+ inclusion in hospitality and tourism: Managerial perspectives. Tourism Management 86, pages 104331.
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NAZ SIDDIQUE SHABANA & KUMAR GANGULY SAPAN. (2020) AN INSTRUMENT FOR QUALITY, PRODUCTIVITY AND SAFETY IMPROVEMENT IN INDIAN MANUFACTURING INDUSTRIES. i-manager’s Journal on Management 14:4, pages 23.
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Vinod Kumar Soni, R. L. Shrivastava, S. P. Untawale & Kshitij Shrivastava. (2019) Performance Analysis and Optimization of Fresnel Lens Concentrated Solar Water Heater. Journal of Solar Energy Engineering 141:3.
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Anup Prabhakarrao Chaple, Balkrishna Eknath Narkhede, Milind M. Akarte & Rakesh Raut. (2018) Interpretive framework for analyzing lean implementation using ISM and IRP modeling. Benchmarking: An International Journal 25:9, pages 3406-3442.
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Walter Amedzro St-Hilaire. (2018) Les fondements empiriques de la preuve de l’influence bénéfique de l’organisation temporelle sur l’optimisation globale des firmes : une trajectoire évaluative ?. Question(s) de management n° 21:2, pages 15-29.
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Vedant Singh, Akshay Kumar & Tej Singh. (2018) Impact of TQM on organisational performance: The case of Indian manufacturing and service industry. Operations Research Perspectives 5, pages 199-217.
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Luís Mendes & Dalila Dias. 2018. Entrepreneurial, Innovative and Sustainable Ecosystems. Entrepreneurial, Innovative and Sustainable Ecosystems 255 283 .
Linda Zhang, Balkrishna Eknath Narkhede & Anup P. Chaple. (2017) Evaluating lean manufacturing barriers: an interpretive process. Journal of Manufacturing Technology Management 28:8, pages 1086-1114.
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Barbara Aquilani, Cecilia Silvestri, Alessandro Ruggieri & Corrado Gatti. (2017) A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal 29:1, pages 184-213.
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Dinesh Seth, R.L. Shrivastava & Sanjeev Shrivastava. (2016) An empirical investigation of critical success factors and performance measures for green manufacturing in cement industry. Journal of Manufacturing Technology Management 27:8, pages 1076-1101.
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Manisha Lande, R. L. Shrivastava & Dinesh Seth. (2016) Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). The TQM Journal 28:4, pages 613-635.
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M. Muthukumar. (2013) Implementation of Total Quality Management in Indian Industries: Challenges and Issues. i-manager’s Journal on Management 8:2, pages 1-6.
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Mohamed Laid Ouakouak & Noufou Ouedraogo. (2013) The mediating role of employee strategic alignment in the relationship between rational strategic planning and firm performance: A European study. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration 30:3, pages 143-158.
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Ernest Boateng‐Okrah & Fred Appiah Fening. (2012) TQM implementation: a case of a mining company in Ghana. Benchmarking: An International Journal 19:6, pages 743-759.
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Ababacar Mbengue & Mohamed Laid Ouakouak. (2012) Planification stratégique rationnelle et performance de l’entreprise : une étude internationale. Management international 16:4, pages 117-127.
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Raj Kumar, Dixit Garg & T.K. Garg. (2009) Total quality management in Indian industries: relevance, analysis and directions. The TQM Journal 21:6, pages 607-622.
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Subhash Kakkar & A.S. Narag. (2007) Recommending a TQM model for Indian organizations. The TQM Magazine 19:4, pages 328-353.
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