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Production Planning & Control
The Management of Operations
Volume 16, 2005 - Issue 2
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Original Articles

Researching performance measurement system implementation: the dynamics of success and failure

Pages 101-113 | Published online: 21 Feb 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (21)

Ivo Hristov, Riccardo Cimini & Matteo Cristofaro. (2022) Assessing stakeholders’ perception influence on companies’ profitability: evidence from Italian companies. Production Planning & Control 0:0, pages 1-15.
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Marc Robert, Philippe Giuliani & Calin Gurau. (2022) Implementing industry 4.0 real-time performance management systems: the case of Schneider Electric. Production Planning & Control 33:2-3, pages 244-260.
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Udechukwu Ojiako, Umit Bititci, Alasdair Marshall, Maxwell Chipulu, Graham Manville, Subha Jayanti Muthalagu & Thomas Farrington. (2022) Ambiguity in performance management systems of complex multi-stakeholder organisations. Production Planning & Control 0:0, pages 1-21.
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Guy Redden. (2022) Human capital at work: performance measurement, prospective valuation and labour inequality. Distinktion: Journal of Social Theory 23:1, pages 114-130.
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Graham Manville, Thanos Papadopoulos & Patrizia Garengo. (2021) Twenty-first century supply chain management: a multiple case study analysis within the UK aerospace industry. Total Quality Management & Business Excellence 32:7-8, pages 869-885.
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Stephan M. Wagner, Bublu Thakur-Weigold, Federico Gatti & Jonas Stumpf. (2021) Measuring and improving the impact of humanitarian logistics consulting. Production Planning & Control 32:2, pages 83-103.
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Ali Ziaee Bigdeli, Tim Baines, Andreas Schroeder, Steve Brown, Eleanor Musson, Victor Guang Shi & Armando Calabrese. (2018) Measuring servitization progress and outcome: the case of ‘advanced services’. Production Planning & Control 29:4, pages 315-332.
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Anna Raffoni, Franco Visani, Monica Bartolini & Riccardo Silvi. (2018) Business Performance Analytics: exploring the potential for Performance Management Systems. Production Planning & Control 29:1, pages 51-67.
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Andrey Pavlov, Matteo Mura, Monica Franco-Santos & Mike Bourne. (2017) Modelling the impact of performance management practices on firm performance: interaction with human resource management practices. Production Planning & Control 28:5, pages 431-443.
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Sai S. Nudurupati, Sofiane Tebboune & Julie Hardman. (2016) Contemporary performance measurement and management (PMM) in digital economies. Production Planning & Control 27:3, pages 226-235.
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Marc Holzer, Lauren Bock Mullins, Marco Ferreira & Peter Hoontis. (2016) Implementing Performance Budgeting at the State Level: Lessons Learned from New Jersey. International Journal of Public Administration 39:2, pages 95-106.
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Umit S. Bititci, Patrizia Garengo, Aylin Ates & Sai S. Nudurupati. (2015) Value of maturity models in performance measurement. International Journal of Production Research 53:10, pages 3062-3085.
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Margaret Taylor & Andrew Taylor. (2014) Performance measurement in the Third Sector: the development of a stakeholder-focussed research agenda. Production Planning & Control 25:16, pages 1370-1385.
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Patrizia Garengo & Milind Kumar Sharma. (2014) Performance measurement system contingency factors: a cross analysis of Italian and Indian SMEs. Production Planning & Control 25:3, pages 220-240.
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Veronica Martinez, Andrey Pavlov & Mike Bourne. (2010) Reviewing performance: an analysis of the structure and functions of performance management reviews. Production Planning & Control 21:1, pages 70-83.
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Rajat Bhagwat & Milind Kumar Sharma. (2009) An application of the integrated AHP-PGP model for performance measurement of supply chain management. Production Planning & Control 20:8, pages 678-690.
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P. Richard Martin & J. Wayne Patterson. (2009) On measuring company performance within a supply chain. International Journal of Production Research 47:9, pages 2449-2460.
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E. Hofmann & A. Locker. (2009) Value-based performance measurement in supply chains: a case study from the packaging industry. Production Planning & Control 20:1, pages 68-81.
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Alberto Grando & Valeria Belvedere. (2008) Exploiting the balanced scorecard in the Operations Department: the Ducati Motor Holding case. Production Planning & Control 19:5, pages 495-507.
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R. Bhagwat & M. K. Sharma. (2007) Performance measurement of supply chain management using the analytical hierarchy process. Production Planning & Control 18:8, pages 666-680.
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Articles from other publishers (50)

Simranjit Singh Sidhu, Kanwarpreet Singh & Inderpreet Singh Ahuja. (2023) A study of challenges in successfully implementing maintenance practices in northern Indian small and medium manufacturing companies. Journal of Quality in Maintenance Engineering 29:3, pages 683-707.
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Flávio Cunha, José Dinis-Carvalho & Rui M. Sousa. (2023) Performance Measurement Systems in Continuous Improvement Environments: Obstacles to Their Effectiveness. Sustainability 15:1, pages 867.
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Flávio Cunha, José Dinis-Carvalho & Rui M. Sousa. 2023. Lean, Green and Sustainability. Lean, Green and Sustainability 23 29 .
Vieri Maestrini, Andrea Stefano Patrucco, Davide Luzzini, Federico Caniato & Paolo Maccarrone. (2021) Supplier performance measurement system use, relationship trust, and performance improvement: a dyadic perspective. The International Journal of Logistics Management 32:4, pages 1242-1263.
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Chunguang Bai, Roberto Antonio Martins & Joseph Sarkis. (2021) Guest editorial. Industrial Management & Data Systems 121:9, pages 1897-1914.
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Yanxing Li & Jinghai Wang. (2021) Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System. Frontiers in Psychology 12.
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Hugo Raposo, José Torres Farinha, E. Pais & Diego Galar. (2021) An Integrated Model for Dimensioning the Reserve Fleet based on the Maintenance Policy. WSEAS TRANSACTIONS ON SYSTEMS AND CONTROL 16, pages 43-65.
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Viraj Patwardhan, Neil Gomes & Tiffany D’souza. 2021. Human Interaction, Emerging Technologies and Future Applications III. Human Interaction, Emerging Technologies and Future Applications III 422 427 .
Michaela Kotkova Striteska & David Zapletal. (2020) The Role of Corporate Culture in Performance Measurement and Management Systems. International Journal of Financial Studies 8:4, pages 75.
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Olufunke Olufunmi Oladimeji, Heather Keathley-Herring & Jennifer A. Cross. (2020) System dynamics applications in performance measurement research. International Journal of Productivity and Performance Management 69:7, pages 1541-1578.
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Lu Zhang & Wenjun Yu. (2020) Effects of the Interactive Use of Performance Measurement Systems on Job Performance: Mediation Effect of Organizational Learning. Frontiers in Psychology 10.
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Juhani Ukko & Minna Saunila. (2020) Understanding the practice of performance measurement in industrial collaboration: From design to implementation. Journal of Purchasing and Supply Management 26:1, pages 100529.
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Meriam Jardioui, Patrizia Garengo & Semma El Alami. (2019) How organizational culture influences performance measurement systems in SMEs. International Journal of Productivity and Performance Management 69:2, pages 217-235.
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Kati Tuulikki Stormi, Teemu Laine & Tuomas Korhonen. (2019) Agile performance measurement system development: an answer to the need for adaptability?. Journal of Accounting & Organizational Change 15:2, pages 231-256.
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Erkki K. Laitinen & Tarmo Kadak. (2019) Explaining success of performance management systems. International Journal of Productivity and Performance Management 68:2, pages 362-388.
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Vieri Maestrini, Davide Luzzini, Federico Caniato, Paolo Maccarrone & Stefano Ronchi. (2018) The impact of supplier performance measurement systems on supplier performance. International Journal of Operations & Production Management 38:11, pages 2040-2061.
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José Marcelo Almeida Prado Cestari, Edson Pinheiro de Lima, Fernando Deschamps, Eileen Morton Van Aken, Fernanda Treinta & Louisi Francis Moura. (2018) A case study extension methodology for performance measurement diagnosis in nonprofit organizations. International Journal of Production Economics 203, pages 225-238.
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Boyd Alexander Nicholds & John P.T. Mo. (2018) Reliability analysis of productivity enhancement initiatives. Journal of Manufacturing Technology Management 29:6, pages 1003-1024.
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Vamsi Vallurupalli & Indranil Bose. (2018) Business intelligence for performance measurement: A case based analysis. Decision Support Systems 111, pages 72-85.
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Deepa Mishra, Angappa Gunasekaran, Thanos Papadopoulos & Rameshwar Dubey. (2018) Supply chain performance measures and metrics: a bibliometric study. Benchmarking: An International Journal 25:3, pages 932-967.
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Flavio Hourneaux Jr, Julio Araujo Carneiro-da-Cunha & Hamilton Luiz Corrêa. (2017) Performance measurement and management systems. Managerial Auditing Journal 32:2, pages 148-166.
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Meriam Jardioui, Patrizia Garengo & Semma El Alami. 2017. Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing. Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing 553 559 .
Boyd A. Nicholds & John P.T. Mo. (2016) Estimating performance from capabilities in business process improvement. Business Process Management Journal 22:6, pages 1099-1117.
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Tarmo Kadak & Erkki K. Laitinen. 2016. Performance Measurement and Management Control: Contemporary Issues. Performance Measurement and Management Control: Contemporary Issues 111 140 .
Boyd A. Nicholds & John P.T. Mo. (2016) Risk assessment for aviation operations improvement projects. Journal of Aerospace Operations 4:1-2, pages 31-48.
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Bernd Kleindienst & Hubert Biedermann. 2016. Industrial Engineering und Management. Industrial Engineering und Management 143 164 .
Meriam Jardioui, Semaa Alami & Chafik Okar. (2015) What are the critical success factors for the implementation of supply chain performance measurement systems in SMEs. What are the critical success factors for the implementation of supply chain performance measurement systems in SMEs.
Aditya Parida, Uday Kumar, Diego Galar & Christer Stenström. (2015) Performance measurement and management for maintenance: a literature review. Journal of Quality in Maintenance Engineering 21:1, pages 2-33.
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Boyd A. Nicholds & John P. T. Mo. (2015) Risk Assessment of Business Process Re-Engineering Projects. Open Journal of Social Sciences 03:03, pages 30-34.
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Hella Abidi, Sander de Leeuw & Matthias Klumpp. (2014) Humanitarian supply chain performance management: a systematic literature review. Supply Chain Management: An International Journal 19:5/6, pages 592-608.
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Ihssan M. Jwijati & Umit S. Bititci. 2014. Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications. Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications 425 432 .
Edson Pinheiro de Lima, Sergio E. Gouvea da Costa, Jannis Jan Angelis & Juliano Munik. (2013) Performance measurement systems: A consensual analysis of their roles. International Journal of Production Economics 146:2, pages 524-542.
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Mike Bourne, Andrey Pavlov, Monica Franco-Santos, Lorenzo Lucianetti & Matteo Mura. (2013) Generating organisational performance. International Journal of Operations & Production Management 33:11/12, pages 1599-1622.
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Shing-Han Li, Jian-Liang Chen, David C. Yen & Yu-Hui Lin. (2013) Investigation on auditing principles and rules for PDM/PLM system implementation. Computers in Industry 64:6, pages 741-753.
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Maria Björklund & Helena Forslund. (2013) The purpose and focus of environmental performance measurement systems in logistics. International Journal of Productivity and Performance Management 62:3, pages 230-249.
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Bianca A.C. Groen, Marc J.F. Wouters & Celeste P.M. Wilderom. (2012) Why do employees take more initiatives to improve their performance after co-developing performance measures? A field study. Management Accounting Research 23:2, pages 120-141.
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Amy Tung, Kevin Baird & Herbert P. Schoch. (2011) Factors influencing the effectiveness of performance measurement systems. International Journal of Operations & Production Management 31:12, pages 1287-1310.
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J.M. Simões, C.F. Gomes & M.M. Yasin. (2011) A literature review of maintenance performance measurement. Journal of Quality in Maintenance Engineering 17:2, pages 116-137.
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Carlos Ferreira Gomes & Mahmoud M. Yasin. (2011) Toward the promotion of effective performance of entry‐level managers: the case of Portugal. Competitiveness Review: An International Business Journal 21:3, pages 288-305.
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Helena Forslund. (2011) The size of a logistics performance measurement system. Facilities 29:3/4, pages 133-148.
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Sander de Leeuw & Jeroen P. van den Berg. (2011) Improving operational performance by influencing shopfloor behavior via performance management practices. Journal of Operations Management 29:3, pages 224-235.
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Dimitris Papakiriakopoulos & Katerina Pramatari. (2010) Collaborative performance measurement in supply chain. Industrial Management & Data Systems 110:9, pages 1297-1318.
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Alex Nunn. 2010. Reframing Corporate Social Responsibility: Lessons from the Global Financial Crisis. Reframing Corporate Social Responsibility: Lessons from the Global Financial Crisis 77 99 .
André A. de Waal & Harold Counet. (2009) Lessons learned from performance management systems implementations. International Journal of Productivity and Performance Management 58:4, pages 367-390.
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Carmen Carnero & Sheila Delgado. (2008) Maintenance audit by means of value analysis technique and decision rules. Journal of Quality in Maintenance Engineering 14:4, pages 329-342.
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Utz Schäffer & Philip Matlachowsky. (2008) Warum die Balanced Scorecard nur selten als strategisches Managementsystem genutzt wird. Zeitschrift für Planung & Unternehmenssteuerung 19:2, pages 207-232.
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Edson Pinheiro de Lima, Sergio E. Gouvea da Costa & Jannis J. Angelis. (2008) The strategic management of operations system performance. International Journal of Business Performance Management 10:1, pages 108.
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Philip Matlachowsky. 2009. Implementierungsstand der Balanced Scorecard. Implementierungsstand der Balanced Scorecard 201 228 .
Carlos F. Gomes, Mahmoud M. Yasin & João V. Lisboa. (2007) The effectiveness of hospitality service operations: measurement and implementation concerns. International Journal of Contemporary Hospitality Management 19:7, pages 560-573.
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André A. de Waal. (2007) Is performance management applicable in developing countries?. International Journal of Emerging Markets 2:1, pages 69-83.
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