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Production Planning & Control
The Management of Operations
Volume 16, 2005 - Issue 2
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Original Articles

Performance measurement frameworks in public and non-profit sectors

Pages 125-134 | Published online: 21 Feb 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (14)

Jyh-Bin Yang, Chun-Chieh Tseng, Jia-Ruey Chang & Chia-Ming Liu. (2023) Key challenges and coping strategies for performance-based contracts in Urban road maintenance. Journal of the Chinese Institute of Engineers 46:7, pages 703-712.
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Jose Marcelo Almeida Prado Cestari, Fernanda Tavares Treinta, Louisi Francis Moura, Juliano Munik, Edson Pinheiro de Lima, Fernando Deschamps, Sergio E. Gouvea da Costa, Eileen M. Van Aken, Luciana Rosa Leite & Rafael Duarte. (2022) The characteristics of nonprofit performance measurement systems. Total Quality Management & Business Excellence 33:11-12, pages 1295-1325.
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Liuliu Fu, Ling Li, Lusi Li, Wenlu Zhang & Zihao Luo. (2022) Impact of hospital size on healthcare information system effectiveness: evidence from healthcare data analytics. Journal of Management Analytics 9:2, pages 211-231.
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Udechukwu Ojiako, Umit Bititci, Alasdair Marshall, Maxwell Chipulu, Graham Manville, Subha Jayanti Muthalagu & Thomas Farrington. (2022) Ambiguity in performance management systems of complex multi-stakeholder organisations. Production Planning & Control 0:0, pages 1-21.
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Amin Maghsoudi, Suhaiza Zailani, T. Ramayah & Ala Pazirandeh. (2018) Coordination of efforts in disaster relief supply chains: the moderating role of resource scarcity and redundancy. International Journal of Logistics Research and Applications 21:4, pages 407-430.
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Sabina Nuti, Milena Vainieri & Federico Vola. (2017) Priorities and targets: supporting target-setting in healthcare. Public Money & Management 37:4, pages 277-284.
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Margaret Taylor & Andrew Taylor. (2014) Performance measurement in the Third Sector: the development of a stakeholder-focussed research agenda. Production Planning & Control 25:16, pages 1370-1385.
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Fiorenzo Franceschini, Maurizio Galetto & Elisa Turina. (2014) Impact of performance indicators on organisations: a proposal for an evaluation model. Production Planning & Control 25:9, pages 783-799.
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Shirley-Ann Hazlett, Rodney McAdam & Tim Walker. (2013) The role of operations management in public sector policy and practice alignment: a local government analysis. Production Planning & Control 24:10-11, pages 988-1001.
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Niall Piercy, Wendy Phillips & Michael Lewis. (2013) Change management in the public sector: the use of cross-functional teams. Production Planning & Control 24:10-11, pages 976-987.
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Zoe Radnor & Robert Johnston. (2013) Lean in UK Government: internal efficiency or customer service?. Production Planning & Control 24:10-11, pages 903-915.
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Zoe Radnor & StephenP. Osborne. (2013) Lean: A failed theory for public services?. Public Management Review 15:2, pages 265-287.
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Articles from other publishers (53)

Josef Voráček, Eva Čáslavová & Jiří Kraft. (2023) Managerial roles and their application in non-profit sports organisations. AUC KINANTHROPOLOGICA 59:1, pages 45-72.
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Alberto Sardi, Enrico Sorano, Guido Giovando & Vania Tradori. (2022) Performance measurement and management system 4.0: an action research study in investee NPOs by local government. International Journal of Productivity and Performance Management 72:4, pages 849-872.
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Katrina Miller-Stevens, Zachariah Benevento-Zahner, Gabrielle L’Esperance & Jennifer A. Taylor. (2021) Assessing Multidimensional Approaches to Measure Program Outcomes in Human Service Organizations. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 33:6, pages 1211-1218.
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Saeyeon Roh, Hsuan Hung Lin & Hyunmi Jang. (2022) Performance indicators for humanitarian relief logistics in Taiwan. The Asian Journal of Shipping and Logistics 38:3, pages 173-180.
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Louisi Francis Moura, Edson Pinheiro Lima, Fernando Deschamps, Eileen Van Aken, Sergio Eduardo Gouvea da Costa, Rafael Duarte & Rafael Araujo Kluska. (2022) What Role Do Design Factors Play in Applying Performance Measurement Systems in Nonprofit Organizations?. Administrative Sciences 12:2, pages 43.
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Liuliu Fu, Wenlu Zhang & Lusi Li. 2022. Frontiers of Data and Knowledge Management for Convergence of ICT, Healthcare, and Telecommunication Services. Frontiers of Data and Knowledge Management for Convergence of ICT, Healthcare, and Telecommunication Services 25 44 .
Michele Tantardini. 2022. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 9360 9366 .
Patrizia Garengo & Alberto Sardi. (2020) Performance measurement and management in the public sector: state of the art and research opportunities. International Journal of Productivity and Performance Management 70:7, pages 1629-1654.
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Mohammed Aboramadan, Khalid Abed Dahleez, Caterina Farao & Mohammed Alshurafa. (2021) Performance measurement and NPOs' effectiveness: does internal stakeholders' trust matter? Evidence from Palestine. Benchmarking: An International Journal 28:8, pages 2580-2602.
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Tomi Rajala, Harri Laihonen & Jarmo Vakkuri. (2019) Exploring challenges of boundary-crossing performance dialogues in hybrids. Journal of Management and Governance 24:3, pages 799-820.
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Fernanda T. Treinta, Louisi F. Moura, José M. Almeida Prado Cestari, Edson Pinheiro de Lima, Fernando Deschamps, Sergio Eduardo Gouvea da Costa, Eileen M. Van Aken, Juliano Munik & Luciana R. Leite. (2020) Design and Implementation Factors for Performance Measurement in Non-profit Organizations: A Literature Review. Frontiers in Psychology 11.
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Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Eileen M. Van Aken, Sergio E. Gouvea Da Costa, Fernanda Tavares Treintaa, José Marcelo Almeida Prado Cestari & Ronan Assumpção Silva. (2020) Factors for performance measurement systems design in nonprofit organizations and public administration. Measuring Business Excellence 24:3, pages 377-399.
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Graham Manville & Richard Greatbanks. (2020) Performance management in hybrid organisations: A study in social housing. European Management Journal 38:3, pages 533-545.
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Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Eileen Van Aken, Sergio E. Gouvea da Costa, Fernanda Tavares Treinta & José Marcelo Almeida Prado Cestari. (2019) Designing performance measurement systems in nonprofit and public administration organizations. International Journal of Productivity and Performance Management 68:8, pages 1373-1410.
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Ali Anjomshoae, Adnan Hassan & Kuan Yew Wong. (2019) An integrated AHP-based scheme for performance measurement in humanitarian supply chains. International Journal of Productivity and Performance Management 68:5, pages 938-957.
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Yiping Jiang & Yufei Yuan. (2019) Emergency Logistics in a Large-Scale Disaster Context: Achievements and Challenges. International Journal of Environmental Research and Public Health 16:5, pages 779.
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Mohammed Aboramadan. (2018) NGOs management: a roadmap to effective practices. Journal of Global Responsibility 9:4, pages 372-387.
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José Marcelo Almeida Prado Cestari, Edson Pinheiro de Lima, Fernando Deschamps, Eileen Morton Van Aken, Fernanda Treinta & Louisi Francis Moura. (2018) A case study extension methodology for performance measurement diagnosis in nonprofit organizations. International Journal of Production Economics 203, pages 225-238.
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Simon Okwir, Sai S. Nudurupati, Matías Ginieis & Jannis Angelis. (2018) Performance Measurement and Management Systems: A Perspective from Complexity Theory. International Journal of Management Reviews 20:3, pages 731-754.
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Carlos F. Gomes, Mohammad Najjar & Mahmoud M. Yasin. (2018) Exploring competitive strategic performance consistency in service organizations. Measuring Business Excellence 22:2, pages 165-182.
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Deepa Mishra, Angappa Gunasekaran, Thanos Papadopoulos & Rameshwar Dubey. (2018) Supply chain performance measures and metrics: a bibliometric study. Benchmarking: An International Journal 25:3, pages 932-967.
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Divya Verma Gakhar & Abhijit Phukon. (2018) From welfare to wealth creation. International Journal of Public Sector Management 31:2, pages 265-286.
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Michele Tantardini. 2018. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 4585 4591 .
Sebastián Villa, Paulo Gonçalves & Tonny Villy Odong. (2017) Understanding the contribution of effective communication strategies to program performance in humanitarian organizations. Journal of Humanitarian Logistics and Supply Chain Management 7:2, pages 126-151.
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Panagiotis Dimitropoulos, Ioannis Kosmas & Ioannis Douvis. (2017) Implementing the balanced scorecard in a local government sport organization. International Journal of Productivity and Performance Management 66:3, pages 362-379.
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Davide Giacomini, Elisa Chiaf & Mario Benito Mazzoleni. 2017. Decision Management. Decision Management 2118 2136 .
Davide Giacomini, Elisa Chiaf & Mario Benito Mazzoleni. 2017. Handbook of Research on Managerial Solutions in Non-Profit Organizations. Handbook of Research on Managerial Solutions in Non-Profit Organizations 343 361 .
Panagiotis E. Dimitropoulos. 2017. GeNeDis 2016. GeNeDis 2016 11 19 .
Michele Tantardini. 2017. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 1 7 .
Detty Purnamasari, Lily Wulandari, Ahmad Muhammad Thantawi & I Wayan Simri Wicaksana. (2016) Concept Similarity Searching for Support Query Rewriting. International Journal of Computer Theory and Engineering 8:6, pages 490-494.
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S. P. Gayialis, G. A. Papadopoulos, S. T. Ponis, P. Vassilakopoulou & I. P. Tatsiopoulos. (2016) Integrating Process Modeling and Simulation with Benchmarking using a Business Process Management System for Local Government. International Journal of Computer Theory and Engineering 8:6, pages 482-489.
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Gloria Urrea, Sebastián Villa & Paulo Gonçalves. (2016) Exploratory analyses of relief and development operations using social networks. Socio-Economic Planning Sciences 56, pages 27-39.
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Marina Vugalter & Adir Even. 2016. Information Technology for Management. Information Technology for Management 162 178 .
Hella Abidi & Kirstin Scholten. 2015. Humanitarian Logistics and Sustainability. Humanitarian Logistics and Sustainability 235 260 .
Jurgen Willems, Silke Boenigk & Marc Jegers. (2014) Seven Trade-offs in Measuring Nonprofit Performance and Effectiveness. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 25:6, pages 1648-1670.
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Hella Abidi, Sander de Leeuw & Matthias Klumpp. (2014) Humanitarian supply chain performance management: a systematic literature review. Supply Chain Management: An International Journal 19:5/6, pages 592-608.
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Claire Moxham. (2014) Understanding third sector performance measurement system design: a literature review. International Journal of Productivity and Performance Management 63:6, pages 704-726.
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O. Larrea. (2013) Key performance indicators in humanitarian logistics in Colombia. IFAC Proceedings Volumes 46:24, pages 211-216.
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T. Watts & C.J. McNair‐Connolly. (2012) New performance measurement and management control systems. Journal of Applied Accounting Research 13:3, pages 226-241.
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Umit Bititci, Patrizia Garengo, Viktor Dörfler & Sai Nudurupati. (2011) Performance Measurement: Challenges for Tomorrow*. International Journal of Management Reviews 14:3, pages 305-327.
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Billy Wadongo & Magdy Abdel-Kader. 2011. Review of Management Accounting Research. Review of Management Accounting Research 450 478 .
Alex Nunn. 2010. Reframing Corporate Social Responsibility: Lessons from the Global Financial Crisis. Reframing Corporate Social Responsibility: Lessons from the Global Financial Crisis 77 99 .
Sander de Leeuw. 2010. Collaborative Networks for a Sustainable World. Collaborative Networks for a Sustainable World 181 188 .
Claire Moxham. (2009) Performance measurement. International Journal of Operations & Production Management 29:7, pages 740-763.
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Gail Munde & Kenneth Marks. 2009. Surviving the Future. Surviving the Future 81 110 .
Benita M. Beamon & Burcu Balcik. (2008) Performance measurement in humanitarian relief chains. International Journal of Public Sector Management 21:1, pages 4-25.
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Nils Pleier. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 221 225 .
Nils Pleier. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 215 219 .
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Nils Pleier. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 1 9 .
Kamal S. Birdi, Malcolm G. Patterson & Stephen J. Wood. (2007) Learning to perform? A comparison of learning practices and organizational performance in profit- and non-profit-making sectors in the UK. International Journal of Training and Development 11:4, pages 265-281.
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Richard Greatbanks & David Tapp. (2007) The impact of balanced scorecards in a public sector environment. International Journal of Operations & Production Management 27:8, pages 846-873.
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Jurgen Willems, Marc Jegers, Tim Vantilborgh, Jemima Bidee & Roland Pepermans. (2015) Nonprofit Leadership Team Alignment: A Literature Review. SSRN Electronic Journal.
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