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Production Planning & Control
The Management of Operations
Volume 20, 2009 - Issue 2: Manufacturing and Service Operations Networks
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Original Articles

A framework for the configuration of after-sales service processes

Elena Legnani CELS–Research Centre on Logistics and After-Sales Service, Department of Industrial Engineering, University of Bergamo, Dalmine (BG), ItalyCorrespondence[email protected]
,
Sergio Cavalieri CELS–Research Centre on Logistics and After-Sales Service, Department of Industrial Engineering, University of Bergamo, Dalmine (BG), Italy
&
Stefano Ierace CELS–Research Centre on Logistics and After-Sales Service, Department of Industrial Engineering, University of Bergamo, Dalmine (BG), Italy
Pages 113-124 | Accepted 20 Nov 2008, Published online: 03 Apr 2009

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Renato Ferreira Junior, Gabriela Scur & Breno Nunes. (2022) Preparing for smart product-service system (PSS) implementation: an investigation into the Daimler group. Production Planning & Control 33:1, pages 56-70.
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Gabriella Gatenholm, Árni Halldórsson & Jenny Bäckstrand. (2021) Enhanced circularity in aftermarkets: logistics tradeoffs. International Journal of Physical Distribution & Logistics Management 51:9, pages 999-1021.
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Wenyan Song & Felix T.S. Chan. (2015) Multi-objective configuration optimization for product-extension service. Journal of Manufacturing Systems 37, pages 113-125.
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Majid Eskandarpour, Ehsan Nikbakhsh & Seyed Hessameddin Zegordi. (2014) Variable neighborhood search for the bi-objective post-sales network design problem: A fitness landscape analysis approach. Computers & Operations Research 52, pages 300-314.
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Theodor Borangiu, Monica Drăgoicea, Virginia Ecaterina Oltean & Iulia Iacob. 2014. Service Orientation in Holonic and Multi-Agent Manufacturing and Robotics. Service Orientation in Holonic and Multi-Agent Manufacturing and Robotics 159 175 .
Philipp Hertz & Alexander Sproedt. 2013. Advances in Production Management Systems. Sustainable Production and Service Supply Chains. Advances in Production Management Systems. Sustainable Production and Service Supply Chains 73 80 .
Yu-jie Zhu & Ya-min Liang. 2013. Proceedings of 20th International Conference on Industrial Engineering and Engineering Management. Proceedings of 20th International Conference on Industrial Engineering and Engineering Management 863 872 .
Elena Legnani, Sergio Cavalieri & Paolo Gaiardelli. 2013. Service Orientation in Holonic and Multi Agent Manufacturing and Robotics. Service Orientation in Holonic and Multi Agent Manufacturing and Robotics 71 84 .
Elena Legnani & Sergio Cavalieri. (2012) Modelling and Measuring After-Sales Service Delivery Processes. IFAC Proceedings Volumes 45:6, pages 1684-1689.
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Giuditta Pezzotta, Sergio Cavalieri & Paolo Gaiardelli. (2012) A spiral process model to engineer a product service system: An explorative analysis through case studies. CIRP Journal of Manufacturing Science and Technology 5:3, pages 214-225.
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Carsten Mannweiler & Jan C. Aurich. 2011. Functional Thinking for Value Creation. Functional Thinking for Value Creation 81 86 .
Donatella Corti & Alberto Portioli-Staudacher. 2010. Advances in Production Management Systems. New Challenges, New Approaches. Advances in Production Management Systems. New Challenges, New Approaches 627 635 .

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