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Production Planning & Control
The Management of Operations
Volume 24, 2013 - Issue 1
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Original Articles

Does TQM improve employees’ quality of work life? Empirical evidence from Malaysia's manufacturing firms

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Pages 72-89 | Received 22 Feb 2011, Accepted 16 Jun 2011, Published online: 11 Aug 2011

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (14)

Ying-Ying Liao, Ebrahim Soltani, Abdullah Iqbal & Robert van der Meer. (2023) Approaches to performance appraisal in TQM-driven organizations: does control vs. learning approach matter?. Production Planning & Control 0:0, pages 1-22.
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Carolina I. Rojas, Julio A. Pertuze, Amanda J. Williamson, Antoine Gilbert-saad & Luis F. Alarcón. (2023) Standardization can be good for exploration: a social capital view of the productivity dilemma in operational teams. Production Planning & Control 34:2, pages 189-206.
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Andrea Roberto Beraldin, Pamela Danese & Pietro Romano. (2022) Employee involvement for continuous improvement and production repetitiveness: a contingency perspective for achieving organisational outcomes. Production Planning & Control 33:4, pages 323-339.
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T. Sakthi Nagaraj & R. Jeyapaul. (2021) An empirical investigation on association between human factors, ergonomics and lean manufacturing. Production Planning & Control 32:16, pages 1337-1351.
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Maria Pia Ciano, Rossella Pozzi, Tommaso Rossi & Fernanda Strozzi. (2019) How IJPR has addressed ‘lean’: a literature review using bibliometric tools. International Journal of Production Research 57:15-16, pages 5284-5317.
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Sisay Filketu, Akshay Dvivedi & Birhanu Beshah Abebe. (2019) Decision-making on job satisfaction improvement programmes using fuzzy QFD model: a case study in Ethiopia. Total Quality Management & Business Excellence 30:9-10, pages 1068-1091.
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Sisay Addis, Akshay Dvivedi & Birhanu Beshah. (2019) Quality management as a tool for job satisfaction improvement in low-level technology organizations: the case of Ethiopia. Production Planning & Control 30:8, pages 665-681.
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Cherng-Yee Jong, Adriel K. S. Sim & Tek Yew Lew. (2019) The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry. Cogent Business & Management 6:1.
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Meryem Uluskan, A. Blanton Godfrey & Jeffrey A. Joines. (2017) Integration of Six Sigma to traditional quality management theory: an empirical study on organisational performance. Total Quality Management & Business Excellence 28:13-14, pages 1526-1543.
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Ismail Sila & Steven Walczak. (2017) Universal versus contextual effects on TQM: a triangulation study using neural networks. Production Planning & Control 28:5, pages 367-386.
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Voon-Hsien Lee & Keng-Boon Ooi. (2015) Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation. Total Quality Management & Business Excellence 26:11-12, pages 1373-1386.
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Sanja Pekovic. (2015) Quality and environmental management practices: their linkages with safety performance. Production Planning & Control 26:11, pages 895-909.
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Antonia Ruiz-Moreno, Javier Tamayo-Torres & Víctor J. García-Morales. (2015) The role of QMS in the relationship between innovation climate and performance. Production Planning & Control 26:11, pages 841-857.
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Dotun Adebanjo, Matthew Tickle, Tritos Laosirihongthong & Robin Mann. (2015) A study of the use of business improvement initiatives: the association with company size and level of national development. Production Planning & Control 26:7, pages 507-524.
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Articles from other publishers (12)

Vijaya Sunder M, Ganesh L. S & Rahul R. Marathe. (2023) A Dynamic Capabilities View of Lean in a Service Context. IEEE Transactions on Engineering Management 70:11, pages 3887-3901.
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Giulia Flamini, Luca Pareschi & Marcello Martinez. (2023) Bridging the gap between TQM and HRM: mapping knowledge and identifying areas for future research. The TQM Journal.
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Rashmi Srinivasaiah, Swamy Devappa Renuka & T.S. Nanjundeswaraswamy. (2021) Quality management practices and quality of work life – a conceptual model development. International Journal of Quality & Reliability Management 40:2, pages 391-418.
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Noorliza Karia & Firas Izzat Mahmoud Saleh. (2021) The effect of TQM practices on INGOs' staff work-related attitudes. Benchmarking: An International Journal 29:2, pages 596-621.
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Ika Nurul Qamari, Augusty Tae Ferdinand, Christantius Dwiatmadja & Ahyar Yuniawan. (2020) Transformative interaction capability: the mediating role between quality of work life and teamwork performance. International Journal of Quality and Service Sciences 12:2, pages 133-148.
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Lilian M. de Menezes & Ana B. Escrig. (2019) Managing performance in quality management. International Journal of Operations & Production Management 39:11, pages 1226-1259.
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Ismail Sila. (2018) Country and sector effects on the relationships among TQM practices and key performance measures. International Journal of Productivity and Performance Management 67:8, pages 1371-1393.
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Meryem Uluskan, John K. McCreery & Lori Rothenberg. (2018) Impact of quality management practices on change readiness due to new quality implementations. International Journal of Lean Six Sigma 9:3, pages 351-373.
Crossref
Kijpokin Kasemsap. 2018. Operations and Service Management. Operations and Service Management 996 1027 .
Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei & Cihan Cobanoglu. (2017) The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management 29:4, pages 1256-1278.
Crossref
Kijpokin Kasemsap. 2015. Laboratory Management Information Systems. Laboratory Management Information Systems 1 31 .
Tritos Laosirihongthong, Pei‐Lee Teh & Dotun Adebanjo. (2013) Revisiting quality management and performance. Industrial Management & Data Systems 113:7, pages 990-1006.
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