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Production Planning & Control
The Management of Operations
Volume 6, 1995 - Issue 3
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Original Articles

The dynamics of customer dissatisfaction in supply chains

Pages 209-217 | Published online: 27 Apr 2007

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Read on this site (4)

Christopher M. Durugbo. (2020) After-sales services and aftermarket support: a systematic review, theory and future research directions. International Journal of Production Research 58:6, pages 1857-1892.
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Dung Q. Truong & Anoma Ariyawardana. (2015) Small-Scale Shrimp Grower–Collector Relationships: The Case of Thua Thien Hue Province, Central Vietnam. Aquaculture Economics & Management 19:4, pages 404-422.
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M.M.E. Alemany, F. Alarcón, A. Ortiz & F.-C. Lario. (2008) Order promising process for extended collaborative selling chain. Production Planning & Control 19:2, pages 105-131.
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J. C. LEWIS & M. M. NAIM. (1995) Benchmarking of aftermarket supply chains. Production Planning & Control 6:3, pages 258-269.
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Articles from other publishers (29)

Christine Harland. 2015. Wiley Encyclopedia of Management. Wiley Encyclopedia of Management 1 2 .
Francesco Zirpoli, Andrea Stocchetti & Elena Scattola. 2012. Sustaining Industrial Competitiveness after the Crisis. Sustaining Industrial Competitiveness after the Crisis 35 56 .
Hyung-Geun Kim. (2011) Research Analysis Regarding the Competiveness of China’s Automobile Industry Clusters. Journal of International Logistics and Trade 9:1, pages 3-25.
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Ernesto Michelangelo Giglio. (2011) Proposta de um quadro de referência para integrar o consumidor nos conceitos de redes. Organizações & Sociedade 18:57, pages 207-226.
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Jan Holmström, Naoufel Cheikhrouhou, Gael Farine & Kary Främling. 2011. Behavioral Operations in Planning and Scheduling. Behavioral Operations in Planning and Scheduling 187 198 .
Ma Jibin, Sun Yonghao, Wu Xuyan & Chen Xiaoyan. (2009) Research of the Customer Relationship Management in Enterprise under the E-Commerce. Research of the Customer Relationship Management in Enterprise under the E-Commerce.
Qi Yan-ming & Wang Chang-long. (2009) Application of Unascertained Measurement Model in Customer Satisfaction Measurement. Application of Unascertained Measurement Model in Customer Satisfaction Measurement.
Ian N. Caddy & Mammy M. Helou. (2007) Supply chains and their management: Application of general systems theory. Journal of Retailing and Consumer Services 14:5, pages 319-327.
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Lynette J. Ryals & Andrew S. Humphries. (2016) Managing Key Business-to-Business Relationships. Journal of Service Research 9:4, pages 312-326.
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Y. Z. Jiang, C.M. Meng & W. C. Zheng. (2006) Performance Evaluation Model of the Supply Chain Viewed From Customers. Performance Evaluation Model of the Supply Chain Viewed From Customers.
Richard Y.K. Fung & Tsiushuang Chen. (2004) A multiagent supply chain planning and coordination architecture. The International Journal of Advanced Manufacturing Technology 25:7-8, pages 811-819.
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Y. Ge, J.‐B. Yang, N. Proudlove & M. Spring. (2004) System dynamics modelling for supply‐chain management: A case study on a supermarket chain in the UK. International Transactions in Operational Research 11:5, pages 495-509.
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Marcius F. Carvalho & Carlos Machado. 2004. Virtual Enterprises and Collaborative Networks. Virtual Enterprises and Collaborative Networks 265 272 .
R. Duffy & A. Fearne. 2003. Food Supply Chain Management. Food Supply Chain Management 136 152 .
Paul Childerhouse, Jayne Lewis, Mohamed Naim & Denis R. Towill. (2003) Re‐engineering a construction supply chain: a material flow control approach. Supply Chain Management: An International Journal 8:4, pages 395-406.
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Paul Childerhouse, Ramzi Hermiz, Rachel Mason‐Jones, Andrew Popp & Denis R. Towill. (2003) Information flow in automotive supply chains – present industrial practice. Industrial Management & Data Systems 103:3, pages 137-149.
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Peter McCullen & Denis Towill. (2002) Diagnosis and reduction of bullwhip in supply chains. Supply Chain Management: An International Journal 7:3, pages 164-179.
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Wei Wang & Yueting Chai. (2002) Distribution requirements planning for agile supply chain management. Distribution requirements planning for agile supply chain management.
Fabrizio Salvador, Cipriano Forza, Manus Rungtusanatham & Thomas Y. Choi. (2001) Supply chain interactions and time‐related performances. International Journal of Operations & Production Management 21:4, pages 461-475.
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Marcius F. Carvalho & Carlos Machado. 2001. E-Business and Virtual Enterprises. E-Business and Virtual Enterprises 127 134 .
Hyeon‐Soo Ahn, Hee‐Don Jung, Byong‐Hun Ahn & Seung‐Kyu Rhee. (1999) Supply chain competitiveness and capabilities of constituent firms: an exploratory study of the Korean home appliance industry. Supply Chain Management: An International Journal 4:5, pages 242-253.
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W. Verbeke, X. Gellynck & J. Viaene. 1999. Agri-Food Quality II. Agri-Food Quality II 35 39 .
J.G.A.J. van der Vorst, A.J.M. Beulens, W. de Wit & P. van Beek. (2006) Supply Chain Management in Food Chains: Improving Performance by Reducing Uncertainty. International Transactions in Operational Research 5:6, pages 487-499.
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Christine Harland. (1997) Supply chain operational performance roles. Integrated Manufacturing Systems 8:2, pages 70-78.
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C. M. Harland. (1996) Supply Chain Management: Relationships, Chains and Networks. British Journal of Management 7:s1, pages S63-S80.
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Cipriano Forza. (1996) Achieving superior operating performance from integrated pipeline management: an empirical study. International Journal of Physical Distribution & Logistics Management 26:9, pages 36-63.
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. (1996) Erratum. Logistics Information Management 9:4, pages 43-56.
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Denis R. Towill. (1996) Industrial dynamics modelling of supply chains. International Journal of Physical Distribution & Logistics Management 26:2, pages 23-42.
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Rodrigo Kataishi & Catherine Roulier. (2021) Thinking Technological Hubs for Development Strategies: Assessing How Value Chains Converge on Tourism Activities.. SSRN Electronic Journal.
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