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Technology Analysis & Strategic Management Volume 29, 2017 - Issue 9
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Articles

Unobserved heterogeneity and the importance of customer loyalty in mobile banking

F. Liébana-CabanillasDepartment of Marketing and Market Research, University of Granada, Granada, SpainCorrespondence[email protected]
,
M. Alonso-Dos-SantosAdministration Department, Universidad Católica de la Santísima Concepción, Concepción, ChileORCID Iconhttp://orcid.org/0000-0001-9681-7231
ORCID Icon,
Y. Soto-FuentesBusiness Administration and Commercial Engineering Degree, Universidad Católica de la Santísima Concepción, Concepción, Chile
&
V. A. Valderrama-PalmaBusiness Administration and Commercial Engineering Degree, Universidad Católica de la Santísima Concepción, Concepción, Chile
Pages 1015-1032 | Received 09 Feb 2016, Accepted 06 Nov 2016, Published online: 05 Dec 2016

Citations (19)

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Read on this site (5)

S. Saibaba. (2023) Examining the Determinants of Mobile Banking App Continuance Intention in India: An Extension of the IS Success Model. Journal of Internet Commerce 0:0, pages 1-40.
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Babak Taheri, Martin Joseph Gannon & Muhammet Kesgin. (2020) Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences. The Service Industries Journal 40:9-10, pages 705-725.
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Veljko Marinković, Aleksandar Đorđević & Zoran Kalinić. (2020) The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce: a UTAUT-based perspective. Technology Analysis & Strategic Management 32:3, pages 306-318.
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Seyed Mohammad Mosavi, Mohamad Sadegh Sangari & Abbas Keramati. (2018) An integrative framework for customer switching behavior. The Service Industries Journal 38:15-16, pages 1067-1094.
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Chuleeporn Changchit, Ravi Lonkani & Jomjai Sampet. (2017) Mobile banking: Exploring determinants of its adoption. Journal of Organizational Computing and Electronic Commerce 27:3, pages 239-261.
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Articles from other publishers (14)

Poonam Kumar, Sumedha Chauhan, Satish Kumar & Prashant Gupta. (2023) A meta-analysis of satisfaction in mobile banking: a contextual examination. International Journal of Bank Marketing.
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Poonam Kumar, Sumedha Chauhan, Prashant Gupta & Mahadeo Prasad Jaiswal. (2023) A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions. International Journal of Bank Marketing 41:6, pages 1207-1238.
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Marija Cimbaljević, Dunja Demirović Bajrami, Sanja Kovačić, Vanja Pavluković, Uglješa Stankov & Miroslav Vujičić. (2023) Employees' technology adoption in the context of smart tourism development: the role of technological acceptance and technological readiness. European Journal of Innovation Management.
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Mona Mrad, Maya Farah & Nour Mehdi. (2022) WhatsApp communication service: a controversial tool for luxury brands. Qualitative Market Research: An International Journal 25:3, pages 337-360.
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Ivana Nedeljković. (2022) Determinants and consequences of user trust in mobile banking. Bankarstvo 51:3-4, pages 170-201.
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. (2022) An Empirical Study to Examine Drivers of Personal Cloud Computing Usage. Journal of Electronic Commerce in Organizations 20:1, pages 0-0.
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Subhodeep Mukherjee, Manish Mohan Baral, Chittipaka Venkataiah, Surya Kant Pal & Ramji Nagariya. (2021) Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels. DECISION 48:4, pages 445-460.
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Kyung Hwa Seo & Jee Hye Lee. (2021) The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction. Sustainability 13:8, pages 4431.
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Jomjai Sampet, Chuleeporn Changchit & Ravi Lonkani. 2021. Research Anthology on Concepts, Applications, and Challenges of FinTech. Research Anthology on Concepts, Applications, and Challenges of FinTech 559 593 .
Mustafa Nourallah & Peter Öhman. 2021. Impact of Globalization and Advanced Technologies on Online Business Models. Impact of Globalization and Advanced Technologies on Online Business Models 1 15 .
Ravi Lonkani, Chuleeporn Changchit, Tim Klaus & Jomjai Sampet. (2020) A Comparative Study of Trust in Mobile Banking. Journal of Global Information Management 28:4, pages 95-119.
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Yuyang Zhao & Fernando Bacao. (2020) What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?. International Journal of Hospitality Management 91, pages 102683.
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Jomjai Sampet, Chuleeporn Changchit & Ravi Lonkani. 2020. Novel Theories and Applications of Global Information Resource Management. Novel Theories and Applications of Global Information Resource Management 109 153 .
Chuleeporn Changchit, Ravi Lonkani & Jomjai Sampet. (2018) Determinants of Mobile Banking Adoption. Journal of Global Information Management 26:4, pages 158-184.
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