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Public Money & Management Volume 29, 2009 - Issue 2
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Debate: Customers versus citizens—does the language matter?

Pat BarrettCorrespondence[email protected]
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Pages 81-83 | Published online: 04 Feb 2009

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Jean-Pierre Thomassen, Kees Ahaus, Steven Van de Walle & Udo Nabitz. (2014) An Implementation Framework for Public Service Charters: Results of a concept mapping study. Public Management Review 16:4, pages 570-589.
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Panagiotis Piperopoulos. (2010) New development: Public service enterprises and consumer-centric management. Public Money & Management 30:2, pages 121-124.
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