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Public Money & Management Volume 15, 1995 - Issue 4
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Performance measurement

Performance indicators and outcome in the public sector

Peter Smith Reader in Economics, Finance and Accounting at the Department of Economics and Related Studies, University of York
Pages 13-16 | Published online: 07 Jan 2009

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Shirley Kempeneer & Wouter Van Dooren. (2020) The incommensurables: the arduous art of making a regulatory indicator. Critical Policy Studies 14:3, pages 285-302.
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Bengo Irene, Arena Marika, Azzone Giovanni & Calderini Mario. (2016) Indicators and metrics for social business: a review of current approaches. Journal of Social Entrepreneurship 7:1, pages 1-24.
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Zhivan Alach. (2016) Performance measurement and accountability in higher education: the puzzle of qualification completions. Tertiary Education and Management 22:1, pages 36-48.
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Francis McGeough. (2014) Performance information in the Irish public sector: a comparison with the UK. Public Money & Management 34:3, pages 197-204.
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Geoffrey Heath & James Radcliffe. (2007) Performance Measurement and the English Ambulance Service. Public Money & Management 27:3, pages 223-228.
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Paul M. Collier. (2006) In Search of Purpose and Priorities: Police Performance Indicators in England and Wales. Public Money & Management 26:3, pages 165-172.
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M. Rachel Mulvey. (2006) Career guidance in England: retrospect and prospect. British Journal of Guidance & Counselling 34:1, pages 13-30.
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Reginald Butterfield, Christine Edwards & Jean Woodall. (2004) The new public management and the UK Police Service. Public Management Review 6:3, pages 395-415.
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Ian Sanderson. (1998) Beyond performance measurement? Assessing ‘value’ in local government. Local Government Studies 24:4, pages 1-25.
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Michael Tichelar. (1998) Evaluating performance indicators: Current trends in local government. Local Government Studies 24:3, pages 29-35.
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Ron Hodges, Mike Wright & Kevin Keasey. (1996) Corporate governance in the public services: Concepts and issues. Public Money & Management 16:2, pages 7-13.
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Shahram Ali Kazho & Tarik Atan. (2022) Public Sector Downsizing and Public Sector Performance: Findings from a Content Analysis. Sustainability 14:5, pages 2989.
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Shirley Kempeneer & Wouter Van Dooren. (2021) Utiliser les chiffres qui ne comptent pas : comment les fonctions latentes des indicateurs de performance expliquent leur succès. Revue Internationale des Sciences Administratives Vol. 87:2, pages 381-396.
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Shirley Kempeneer & Wouter Van Dooren. (2019) Using numbers that do not count: how the latent functions of performance indicators explain their success. International Review of Administrative Sciences 87:2, pages 364-379.
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Maude Brunet, Sofiane Baba, Monique Aubry, Sanaa El Boukri, Marie-Douce Primeau & Debra Dollard. (2020) Revealing the hidden facets of normative assessments: improving the management of major infrastructure projects through engaged scholarship. International Journal of Managing Projects in Business 14:1, pages 59-86.
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Patricia Loga & Anand Chand. (2019) Performance appraisal systems and public sector efficiency in small island developing states. Personnel Review 49:4, pages 974-992.
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Monica Franco-Santos & David Otley. (2018) Reviewing and Theorizing the Unintended Consequences of Performance Management Systems. International Journal of Management Reviews 20:3, pages 696-730.
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Haley Allison Beer & Pietro Micheli. (2018) Advancing Performance Measurement Theory by Focusing on Subjects: Lessons from the Measurement of Social Value. International Journal of Management Reviews 20:3, pages 755-771.
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Zhivan Alach. (2017) The use of performance measurement in universities. International Journal of Public Sector Management 30:2, pages 102-117.
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Zhivan Alach. (2017) Performance measurement maturity in a national set of universities. International Journal of Productivity and Performance Management 66:2, pages 216-230.
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Sarah J. Hewko & Greta G. Cummings. (2016) Performance management in healthcare: a critical analysis. Leadership in Health Services 29:1, pages 52-68.
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Edward Tello, James Hazelton & Lorne Cummings. (2016) Potential users’ perceptions of general purpose water accounting reports. Accounting, Auditing & Accountability Journal 29:1, pages 80-110.
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WOUTER VAN DOOREN, JORIS VOETS & SIEN WINTERS. (2015) AUTONOMY AND REREGULATION: EXPLAINING DYNAMICS IN THE FLEMISH SOCIAL HOUSING SECTOR. Public Administration 93:4, pages 1068-1083.
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Marika Arena, Giovanni Azzone & Irene Bengo. (2014) Performance Measurement for Social Enterprises. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 26:2, pages 649-672.
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Francis McGeough. (2015) Performance reporting in Ireland: the ongoing gap between rhetoric and reality. International Journal of Public Sector Management 28:1, pages 2-10.
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Pietro Micheli & Luca Mari. (2014) The theory and practice of performance measurement. Management Accounting Research 25:2, pages 147-156.
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Carolina Elisabeth de Korte, Dirk F. de Korne, Jose P. Martinez Ciriano, J. Robert Rosenthal, Kees Sol, Niek S. Klazinga & Roland A. Bal. (2014) Diabetic retinopathy care – an international quality comparison. International Journal of Health Care Quality Assurance 27:4, pages 308-319.
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Siu-Ming Kwok & Dora M. Y. Tam. (2010) Challenges of Appraising Intangible Outcomes with Unclear Objectives: Performance Management Issues in Local Government in Ontario. Public Organization Review 11:3, pages 297-306.
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Pietro Micheli & Jean-Francois Manzoni. (2010) Strategic Performance Measurement: Benefits, Limitations and Paradoxes. Long Range Planning 43:4, pages 465-476.
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Kirsi Vitikainen, Miika Linna & Andrew Street. (2009) Substituting inpatient for outpatient care: what is the impact on hospital costs and efficiency?. The European Journal of Health Economics 11:4, pages 395-404.
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Lasse A. Parvinen, Richard Windischhofer & Magnus Gustafsson. (2010) Competitive advantage through value-based health care: The case of Metso Corporation. European Management Journal 28:3, pages 195-207.
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Marika Arena & Giovanni Azzone. (2009) Identifying Organizational Drivers of Internal Audit Effectiveness. International Journal of Auditing 13:1, pages 43-60.
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. 2009. Performance Measurement in Nonprofit-Organisationen. Performance Measurement in Nonprofit-Organisationen 87 193 .
Paul Collier. 2009. Business Performance Measurement. Business Performance Measurement 363 382 .
Andrew Brown. 2009. Business Performance Measurement. Business Performance Measurement 337 338 .
Sophie Hogg, Dominic Medway & Gary Warnaby. (2007) Performance Measurement in UK Town Centre Management Schemes and US Business Improvement Districts: Comparisons and UK Implications. Environment and Planning A: Economy and Space 39:6, pages 1513-1528.
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John Mayne. (2016) Challenges and Lessons in Implementing Results-Based Management. Evaluation 13:1, pages 87-109.
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Tatiana Sotirakou & Mary Zeppou. (2006) Utilizing performance measurement to modernize the Greek public sector. Management Decision 44:9, pages 1277-1304.
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SVEN MODELL. (2008) Performance Management in the Public Sector: Past Experiences, Current Practices and Future Challenges. Australian Accounting Review 15:37, pages 56-66.
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Sophie Hogg, Dominic Medway & Gary Warnaby. (2006) Town centre management schemes in the UK: marketing and performance indicators. International Journal of Nonprofit and Voluntary Sector Marketing 9:4, pages 309-319.
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Ian Sanderson. (2016) Getting Evidence into Practice. Evaluation 10:3, pages 366-379.
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Jill C. Humphrey. (2002) A scientific approach to politics? On the trail of the Audit Commission. Critical Perspectives on Accounting 13:1, pages 39-62.
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S.E. O'Connor, J. Pearce, R.L. Smith, D. Voegeli & P. Walton. (2001) An evaluation of the clinical performance of newly qualified nurses: a competency based assessment. Nurse Education Today 21:7, pages 559-568.
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Tony Boland & Alan Fowler. (2000) A systems perspective of performance management in public sector organisations. International Journal of Public Sector Management 13:5, pages 417-446.
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Frank Carr. (2016) The Public Service Ethos: Decline and Renewal?. Public Policy and Administration 14:4, pages 1-16.
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S.E. O'Connor, J. Pearce, R.L. Smith, D. Vogeli & P. Walton. (1999) Monitoring the quality of pre-registration education: development, validation and piloting of competency based performance indicators for newly qualified nurses. Nurse Education Today 19:4, pages 334-341.
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Ralph-Peter RemborRalph-Peter Rembor. 1997. Controlling in der Kommunalverwaltung. Controlling in der Kommunalverwaltung 57 201 .

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