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Original Articles

Integrating supplier satisfaction with customer satisfaction

Pages 427-432 | Published online: 25 Aug 2010

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Read on this site (9)

Kunal K. Ganguly & Santanu Roy. (2021) Supplier Satisfaction in Buyer–Supplier Relationships: Assessment from Supplier Perspective. Journal of Business-to-Business Marketing 28:3, pages 247-264.
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Jingdong Jia & Jing Wang. (2016) Do customer participation and cognitive ability influence satisfaction?. The Service Industries Journal 36:9-10, pages 416-437.
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Dilek Yilmaz-Börekçi, Arzu İşeri Say & Yasin Rofcanin. (2015) Measuring Supplier Resilience in Supply Networks. Journal of Change Management 15:1, pages 64-82.
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Chunxing Fan, Festus O. Olorunniwo, Joel Jolayemi & Xiaoming Li. (2013) A Characterization of Lower-Tier Supplier Visibility Practices in Supplier Relationship Management. Supply Chain Forum: An International Journal 14:1, pages 2-14.
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Maria N. Perez-Arostegui, Jose Benitez-Amado & Jose-Fernando Huertas-Perez. (2012) In search of loyalty: an analysis of the determinants of buyer–supplier relationship stability under a quality management approach. Total Quality Management & Business Excellence 23:5-6, pages 703-717.
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Hsin Hsin Chang. (2006) An Empirical Evaluation of Performance Measurement Systems for Total Quality Management. Total Quality Management & Business Excellence 17:8, pages 1093-1109.
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Hsin Hsin Chang. (2006) Development of performance measurement systems in quality management organisations. The Service Industries Journal 26:7, pages 765-786.
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Hsin Hsin Chang. (2005) The influence of continuous improvement and performance factors in total quality organization. Total Quality Management & Business Excellence 16:3, pages 413-437.
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Articles from other publishers (27)

Min-Chih Hsu & Hsuan-Shih Lee. (2023) Applying AHP-IFNs-DEMATEL in Establishing a Supplier Selection Model: A Case Study of Offshore Wind Power Companies in Taiwan. Energies 16:11, pages 4481.
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F.G.S. Vos, R. Van der Lelij, H. Schiele & N.H.J. Praas. (2021) Mediating the impact of power on supplier satisfaction: Do buyer status and relational conflict matter?. International Journal of Production Economics 239, pages 108168.
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Nils M. Høgevold, Gøran Svensson & Mercy Mpinganjira. (2021) A seller perspective on economic and non-economic satisfaction as precursors to formalisation, specific investments and dependence in business relationships. International Journal of Physical Distribution & Logistics Management 51:3, pages 281-304.
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Steffen Piechota, Andreas H. Glas & Michael Essig. (2021) Questioning the relevance of supplier satisfaction for preferred customer treatment: Antecedent effects of comparative alternatives and multi-dimensionality. Journal of Purchasing and Supply Management 27:1, pages 100672.
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Manoj Hudnurkar & Suhas Suresh Ambekar. (2019) Framework for measurement of supplier satisfaction. International Journal of Productivity and Performance Management 68:8, pages 1475-1492.
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Marc Schomann, Linda Isabell Sikora & Bita Mirzaei. 2018. Homo Connectus. Homo Connectus 219 233 .
Yu-Shan Chen, Pi-Yu Lai, Tai-Wei Chang & Tsu-Ti Yen. (2016) The positive impact of environmental friendliness on green purchase intentions. The positive impact of environmental friendliness on green purchase intentions.
Caterina Tantalo & Richard L. Priem. (2016) Value creation through stakeholder synergy. Strategic Management Journal 37:2, pages 314-329.
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Yu-Shan Chen, Ching-Ying Lin & Chia-Sui Weng. (2015) The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality. Sustainability 7:8, pages 10135-10152.
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Holger Schiele, Scott C. Ellis, Michael Eßig, John W. HenkeJr.Jr. & Thomas J. Kull. (2021) Managing Supplier Satisfaction: Social Capital and Resource Dependence Frameworks. Australasian Marketing Journal 23:2, pages 132-138.
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Dilek Yilmaz Börekçi, Arzu Işeri Say, Hayat Kabasakal & Yasin Rofcanin. (2014) Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks. Journal of Management & Organization 20:6, pages 808-831.
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Lisa Hüttinger, Holger Schiele & Dennis Schröer. (2014) Exploring the antecedents of preferential customer treatment by suppliers: a mixed methods approach. Supply Chain Management: An International Journal 19:5/6, pages 697-721.
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Nicola Bellantuono, Donatella Ettorre, Gregory E. Kersten & Pierpaolo Pontrandolfo. (2013) Multi-attribute Auction and Negotiation for e-Procurement of Logistics. Group Decision and Negotiation 23:3, pages 421-441.
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Franca Cantoni, Alessandro Zardini & Cecilia Rossignoli. 2014. Information Systems, Management, Organization and Control. Information Systems, Management, Organization and Control 191 203 .
Isik Bicer. 2014. Operations Research Proceedings 2012. Operations Research Proceedings 2012 549 554 .
Roger Baxter. (2012) How can business buyers attract sellers' resources?. Industrial Marketing Management 41:8, pages 1249-1258.
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Antonella La Rocca, Albert Caruana & Ivan Snehota. (2012) Measuring customer attractiveness. Industrial Marketing Management 41:8, pages 1241-1248.
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Lisa Hüttinger, Holger Schiele & Jasper Veldman. (2012) The drivers of customer attractiveness, supplier satisfaction and preferred customer status: A literature review. Industrial Marketing Management 41:8, pages 1194-1205.
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P.L. Meena & S.P. Sarmah. (2012) Development of a supplier satisfaction index model. Industrial Management & Data Systems 112:8, pages 1236-1254.
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Paul W.Th. Ghijsen, Janjaap Semeijn & Saskia Ernstson. (2010) Supplier satisfaction and commitment: The role of influence strategies and supplier development. Journal of Purchasing and Supply Management 16:1, pages 17-26.
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Bo Ju, Li-feng Xi & Xiao-jun Zhou. (2009) Balancing procurement cost reduction and supplier satisfaction with genetic algorithm. Balancing procurement cost reduction and supplier satisfaction with genetic algorithm.
Michael Essig & Markus Amann. (2009) Supplier satisfaction: Conceptual basics and explorative findings. Journal of Purchasing and Supply Management 15:2, pages 103-113.
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Bo Ju, Lifeng Xi & Xiaojun Zhou. 2009. Advances in Computation and Intelligence. Advances in Computation and Intelligence 111 122 .
Zulkifli Mohamed Udin, Mohammad K. Khan & Mohamed Zairi. (2006) A collaborative supply chain management framework. Business Process Management Journal 12:3, pages 361-376.
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Ambika Zutshi & Amrik Sohal. (2004) A study of the environmental management system (EMS) adoption process within Australasian organisations—2. Role of stakeholders. Technovation 24:5, pages 371-386.
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Samir Baidoun. (2003) An empirical study of critical factors of TQM in Palestinian organizations. Logistics Information Management 16:2, pages 156-171.
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Shaukat A. Brah, Serene S.L. Tee & B. Madhu Rao. (2002) Relationship between TQM and performance of Singapore companies. International Journal of Quality & Reliability Management 19:4, pages 356-379.
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