Citations (19)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (7)
Wei-Hsi Hung, Chih-Lang Tseng, Fang-Kai Chang & Yi-Che Wu. (2023) A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users. Technology Analysis & Strategic Management 35:10, pages 1296-1309.
Read now
Read now
Marko Kukanja & Tanja Planinc. (2020) Toward cost-effective service excellence: Exploring the relationship between managers’ perceptions of quality and the operational efficiency and profitability of restaurants. Quality Management Journal 27:2, pages 95-105.
Read now
Read now
Marko Kukanja, Doris Gomezelj Omerzel & Borut Kodrič. (2017) Ensuring restaurant quality and guests’ loyalty: an integrative model based on marketing (7P) approach. Total Quality Management & Business Excellence 28:13-14, pages 1509-1525.
Read now
Read now
Wiesław Urban. (2009) Service quality gaps and their role in service enterprises development. Ukio Technologinis ir Ekonominis Vystymas 15:4, pages 631-645.
Read now
Read now
Uche Nwabueze & JoanP. Mileski. (2008) The Three Dimensions of Quality Service: The Case of Service Quality Gaps in the U.K. National Health Service?. International Journal of Public Administration 31:10-11, pages 1328-1353.
Read now
Read now
Y. N. Li, K. C. Tan & M. Xie. (2002) Measuring web-based service quality. Total Quality Management 13:5, pages 685-700.
Read now
Read now
Carlos J. F. Cândido & D. S. Morris. (2001) The implications of service quality gaps for strategy implementation. Total Quality Management 12:7-8, pages 825-833.
Read now
Read now
Articles from other publishers (12)
Kristina Čižiūnienė, Gintautas Bureika & Jonas Matijošius. 2022. Modern Trends and Research in Intermodal Transportation. Modern Trends and Research in Intermodal Transportation
307
354
.
S. P. MukherjeeShyama Prasad Mukherjee. 2019. Quality. Quality
21
40
.
Abhishek Vashishth & Ayon Chakraborty. 2018. E-Manufacturing and E-Service Strategies in Contemporary Organizations. E-Manufacturing and E-Service Strategies in Contemporary Organizations
219
241
.
Neil F. Doherty, Mahani Shakur & Fiona Ellis-Chadwick. (2015) The role of e-service quality management in the delivery business value. Journal of Retailing and Consumer Services 27, pages 52-62.
Crossref
Crossref
Carlos J F Cândido & Sérgio P Santos. (2015) Strategy implementation: What is the failure rate?. Journal of Management & Organization 21:2, pages 237-262.
Crossref
Crossref
Ying Su, Jeffrey Soar, Ningqiao Shen & Latif Al-Hakim. 2014. Lean Thinking for Healthcare. Lean Thinking for Healthcare
115
142
.
Yen Nguyen Thi Hoang. (2013) Measuring Service Quality in The Context of Higher Education in Vietnam. Journal of Economics and Development, pages 77-90.
Crossref
Crossref
Rosa M. Hernández-Maestro, Pablo A. Muñoz-Gallego & Libia Santos-Requejo. (2009) Small-Business Owners' Knowledge and Rural Tourism Establishment Performance in Spain. Journal of Travel Research 48:1, pages 58-77.
Crossref
Crossref
Golnessa Galyani Moghaddam & Mostafa Moballeghi. (2008) Total quality management in library and information sectors. The Electronic Library 26:6, pages 912-922.
Crossref
Crossref
Georgia Zouni & Athanassios Kouremenos. (2008) Do Tourism Providers Know their Visitors? An Investigation of Tourism Experience at a Destination. Tourism and Hospitality Research 8:4, pages 282-297.
Crossref
Crossref
Uche Nwabueze. (2001) An industry betrayed: the case of total quality management in manufacturing. The TQM Magazine 13:6, pages 400-409.
Crossref
Crossref
Hitesh Chauhan. (2014) Use of Total Quality Management in Academic Library: A Special Reference to Library System and Services.. SSRN Electronic Journal.
Crossref
Crossref