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Kyatmaja Lookman, Nyoman Pujawan & Reny Nadlifatin. (2022) Measuring innovative capability maturity model of trucking companies in Indonesia. Cogent Business & Management 9:1.
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Yin-Che Chen & Yen-Jung Wang. (2018) Application and development of the people capability maturity model level of an organisation. Total Quality Management & Business Excellence 29:3-4, pages 329-345.
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Chao-Ton Su & Tsung-Ming Yang. (2015) Hoshin Kanri planning process in human resource management: recruitment in a high-tech firm. Total Quality Management & Business Excellence 26:1-2, pages 140-156.
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Ya-Hui Ling & Bih-Shiaw Jaw. (2006) The influence of international human capital on global initiatives and financial performance. The International Journal of Human Resource Management 17:3, pages 379-398.
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Panagiotis Piperopoulos. (2010) Tacit knowledge and emotional intelligence: the ‘intangible’ values of SMEs. Strategic Change 19:3-4, pages 125-139.
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Laban P. Ayiro. (2010) An Analysis of Emotional Intelligence and the Performance of Principals in Selected Schools in Kenya. Advances in Developing Human Resources 11:6, pages 719-746.
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Liang‐Hsuan Chen, Shu‐Yi Liaw & Tzai‐Zang Lee. (2003) Using an HRM pattern approach to examine the productivity of manufacturing firms – an empirical study. International Journal of Manpower 24:3, pages 299-318.
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Ismail Sila & Maling Ebrahimpour. (2002) An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management 19:7, pages 902-970.
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Gerald Z.D. Huang, Matthew H. Roy, Zafar U. Ahmed, Judy S.T. Heng & Joyce H.M. Lim. (2002) Benchmarking the human capital strategies of MNCs in Singapore. Benchmarking: An International Journal 9:4, pages 357-373.
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Julia M. Christensen Hughes. (2002) HRM and universalism: is there one best way?. International Journal of Contemporary Hospitality Management 14:5, pages 221-228.
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Andrew Robson, Vas B. Prabhu & Ed Mitchell. (2002) TQM enablers and business sustainability. International Journal of Quality & Reliability Management 19:5, pages 610-632.
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Andrew Robson & Vas B. Prabhu. (2001) What can we learn from “leading” service practitioners about business excellence?. Managing Service Quality: An International Journal 11:4, pages 249-261.
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Akram A. Raqeb. (2014) Establishing a Logical Nexus Between the Application of Total Quality Management (TQM) and Organisational Performance. SSRN Electronic Journal.
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