Citations (14)
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Lisa Carlgren. (2013) Identifying latent needs: towards a competence perspective on attractive quality creation. Total Quality Management & Business Excellence 24:11-12, pages 1347-1363.
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Tahir Albayrak & Meltem Caber. (2013) The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction. Current Issues in Tourism 16:2, pages 149-166.
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Johan Lilja & Håkan Wiklund. (2007) A Two-Dimensional Perspective on Attractive Quality. Total Quality Management & Business Excellence 18:6, pages 667-679.
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Shueh-Chin Ting & Cheng-Nan Chen. (2002) The asymmetrical and non-linear effects of store quality attributes on customer satisfaction. Total Quality Management 13:4, pages 547-569.
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Articles from other publishers (10)
Şule Eryürük, Fatma Kürüm Varolgüneş & Sadık Varolgüneş. (2021) Assessment of stakeholder satisfaction as additive to improve building design quality: AHP-based approach. Journal of Housing and the Built Environment 37:1, pages 505-528.
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Ling-Lang Tang, Shun-Hsing Chen & Chia-Chen Lin. (2020) Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers. Processes 9:1, pages 51.
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Chunting Liu, Guozhu Jia & Jili Kong. (2020) Requirement-Oriented Engineering Characteristic Identification for a Sustainable Product–Service System: A Multi-Method Approach. Sustainability 12:21, pages 8880.
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Kai-Jung Chen, Tsu-Ming Yeh, Fan-Yun Pai & Der-Fa Chen. (2018) Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants. International Journal of Environmental Research and Public Health 15:7, pages 1310.
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Josip Mikulić & Darko Prebežac. (2008) Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis. Managing Service Quality: An International Journal 18:6, pages 559-576.
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Cheng‐Nan Chen & Shueh‐Chin Ting. (2002) A study using the grey system theory to evaluate the importance of various service quality factors. International Journal of Quality & Reliability Management 19:7, pages 838-861.
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Kay C. TanHsien H. Khoo. (2016) The Relevance of Confucianism to National Quality Awards in Southeast Asia. International Journal of Cross Cultural Management 2:1, pages 65-82.
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