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Total Quality Management Volume 12, 2001 - Issue 7-8
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Original Articles

Customer satisfaction: some results for European Retailing

Kai Kristensen Department of Information Science, The Aarhus School of Business, Fuglesangs Allé 4, Aarhus v, DK-8210, Denmark
,
Hans Jørn Juhl Department of Information Science, The Aarhus School of Business, Fuglesangs Allé 4, Aarhus v, DK-8210, Denmark
&
Peder Østergaard Department of Information Science, The Aarhus School of Business, Fuglesangs Allé 4, Aarhus v, DK-8210, Denmark
Pages 890-897 | Published online: 07 Sep 2007

Citations (18)

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Hana Šuster Erjavec, Tanja Dmitrović & Petra Povalej Bržan. (2016) Drivers of customer satisfaction and loyalty in service industries. Journal of Business Economics and Management 17:5, pages 810-823.
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Jay Kandampully, Thanika Devi Juwaheer & Hsin-Hui (Sunny) Hu. (2011) The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty. International Journal of Hospitality & Tourism Administration 12:1, pages 21-42.
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JosephD. Brown. (2004) Determinants of Loyalty to Grocery Store Type. Journal of Food Products Marketing 10:3, pages 1-11.
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Ted Lindblom & Anders Rimstedt. (2004) Retail Integration Strategies in the EU: Scandinavian Grocery Retailing. The International Review of Retail, Distribution and Consumer Research 14:2, pages 171-197.
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Articles from other publishers (14)

Ioannis Kinias, Spyridon Chalis & Loukas Glyptis. (2023) Family business research: A systematic review and an uncelebrated role of marketing. Journal of Business Research 162, pages 113894.
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Davoud Rouzaneh, Masoud Yazdanpanah & Arman Bakhshi Jahromi. (2021) Evaluating micro-irrigation system performance through assessment of farmers' satisfaction: implications for adoption, longevity, and water use efficiency. Agricultural Water Management 246, pages 106655.
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hamid khodadad hoseyni, mehrali hematinejad & keyvan sharifi. (2019) Structural Equation Modeling of Associations Between Quality of Services and Satisfaction, Loyalty, and Trust of Patients Referring to Health and Medical Centers. Caspian Journal of Health Research 4:4, pages 94-98.
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Jorge Vera & Andrea Trujillo. (2017) Searching most influential variables to brand loyalty measurements: An exploratory study. Contaduría y Administración 62:2, pages 600-624.
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Yu-Cheng Lee, Yu-Che Wang, Shu-Chiung Lu, Yi-Fang Hsieh, Chih-Hung Chien, Sang-Bing Tsai & Weiwei Dong. (2016) An empirical research on customer satisfaction study: a consideration of different levels of performance. SpringerPlus 5:1.
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Lai-Yu Cheng & Chih-Wei Yang. (2012) Conceptual analysis and implementation of an integrated CRM system for service providers. Service Business 7:2, pages 307-328.
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Abdulla M. Alhemoud. (2010) Banking in Kuwait: a customer satisfaction case study. Competitiveness Review 20:4, pages 333-342.
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Ching‐Chow Yang, King Jang Yang & Lai‐Yu Cheng. (2010) Holistically integrated model and strategic objectives for service business. The TQM Journal 22:1, pages 72-88.
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Mitchell R. Ness, Mitchell Ness, Mary Brennan, Elizabeth Oughton, Christopher Ritson & Eric Ruto. (2010) Modelling consumer behavioural intentions towards food with implications for marketing quality low-input and organic food. Food Quality and Preference 21:1, pages 100-111.
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Ulrich R. Orth & Mark T. Green. (2009) Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction. Journal of Retailing and Consumer Services 16:4, pages 248-259.
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Angela M. Wicks & Wynne W. Chin. (2008) Measuring the three process segments of a customer's service experience for an out‐patient surgery center. International Journal of Health Care Quality Assurance 21:1, pages 24-38.
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Sigitas Urbonavičius & Robertas Ivanauskas. (2006) Parduotuvių tinklų pirkėjų segmentavimas pagal pirkimo progasSegmentation of Multiple Retailers’ Clients on the Basis of Shopping Occasions. Verslas: teorija ir praktika 7:1, pages 37-44.
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Ding Hooi Ting. (2006) Further probing of higher order in satisfaction construct. International Journal of Bank Marketing 24:2, pages 98-111.
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Mohamed E. Ibrahim & Ahmed Al Amiri. (2003) Measuring Customer Satisfication With Services of a Local Government Unit. Journal of Economic and Administrative Sciences 19:2, pages 35-58.
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