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Yasutoshi Moteki. (2022) Customer Satisfaction with Branch Office Services in Higashihiroshima, Hiroshima Prefecture. Public Organization Review 23:2, pages 805-823.
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Yasutoshi Moteki. (2023) User satisfaction with Tokyo Metropolitan Government ward office counter services. Frontiers in Built Environment 9.
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Nuri Özgür Doğan. (2022) ANALYZING POST-COVID-19 TEACHING METHODS IN HIGHER EDUCATION: A QUALITY AND EXPERIENCE BASED DECISION-MAKING STUDY. International Journal of Management Studies 29.
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Phil Longstreet, Stoney Brooks, Mauricio Featherman & Eleanor Loiacono. (2021) Evaluating website quality: which decision criteria do consumers use to evaluate website quality?. Information Technology & People 35:4, pages 1271-1297.
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Wonsuk Cha. (2019) Comeback workout: QM practices and the health and fitness industry. International Journal of Quality and Service Sciences 11:2, pages 283-301.
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Lai-Ying Leong, Teck-Soon Hew, Voon-Hsien Lee & Keng-Boon Ooi. (2015) An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline. Expert Systems with Applications 42:19, pages 6620-6634.
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Chin-Feng Lin. (2009) Systematic behavior research for understanding consumer decision making. Behavior Research Methods 41:2, pages 405-413.
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Mehran Nejati, Mostafa Nejati & Azadeh Shafaei. (2009) Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society. International Journal of Quality & Reliability Management 26:3, pages 247-260.
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Meng Seng Wong, George Philip & Colm Fearon. (2009) Evaluating e-government in Malaysia: an Importance-Performance grid Analysis (IPA) of citizens and service providers. International Journal of Electronic Business 7:2, pages 105.
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Girish Prayag. (2007) Assessing international tourists' perceptions of service quality at Air Mauritius. International Journal of Quality & Reliability Management 24:5, pages 492-514.
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