Citations (37)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (3)
Reza Dabestani, Arash Shahin, Hadi Shirouyehzad & Mohammad Saljoughian. (2017) A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions. Total Quality Management & Business Excellence 28:3-4, pages 331-350.
Read now
Read now
Ming-Shih Chen & Yao-Tsung Ko. (2016) Using the Kano Model to Analyze the Formation of Regional Attractive Factors of Art Street in Taichung, Taiwan. Journal of Asian Architecture and Building Engineering 15:2, pages 271-278.
Read now
Read now
Yu-Cheng Lee & Jih-Kuang Chen. (2009) A new service development integrated model. The Service Industries Journal 29:12, pages 1669-1686.
Read now
Read now
Articles from other publishers (34)
Gregory T. Bradley & Wei Wang. (2022) Development and validation of a casino service quality scale: A holistic approach. Tourism Management 88, pages 104419.
Crossref
Crossref
Mišo Rašan, Jelena Berečić & Nikola Medved. MJERENJE ZADOVOLJSTVA TURISTIČKIH VODIČA PRUŽENIM HOTELSKIM USLUGAMA. MJERENJE ZADOVOLJSTVA TURISTIČKIH VODIČA PRUŽENIM HOTELSKIM USLUGAMA.
Yu-Hsiang Hsiao & Yu-Ting Hsiao. (2020) Online review analytics for hotel quality at macro and micro levels. Industrial Management & Data Systems 121:2, pages 268-289.
Crossref
Crossref
Wen-Jin Zuo, Deng-Feng Li & Gao-Feng Yu. (2020) A GENERAL MULTI-ATTRIBUTE MULTI-SCALE DECISION MAKING METHOD BASED ON DYNAMIC LINMAP FOR PROPERTY PERCEIVED SERVICE QUALITY EVALUATION. Technological and Economic Development of Economy 26:5, pages 1052-1073.
Crossref
Crossref
Margarita Zobnina & Aleksandr Rozhkov. (2018) Listening to the voice of the customer in the hospitality industry: Kano model application. Worldwide Hospitality and Tourism Themes 10:4, pages 436-448.
Crossref
Crossref
Jianqiong Yuan, Jinyang Deng, Chad Pierskalla & Brian King. (2018) Urban tourism attributes and overall satisfaction: An asymmetric impact-performance analysis. Urban Forestry & Urban Greening 30, pages 169-181.
Crossref
Crossref
Chin Hon Tan, Guanghua Han & Thong Ngee Goh. 2017. Theory and Practice of Quality and Reliability Engineering in Asia Industry. Theory and Practice of Quality and Reliability Engineering in Asia Industry
187
193
.
Reza Dabestani, Arash Shahin, Mohammad Saljoughian & Hadi Shirouyehzad. (2016) Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA. International Journal of Quality & Reliability Management 33:2, pages 160-177.
Crossref
Crossref
Qingliang Meng, Xiaochao Wei & Wen Meng. (2016) A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer. Scientific Programming 2016, pages 1-12.
Crossref
Crossref
Lee, Hong-Hee. (2015) Customer Satisfaction Factors in Deluxe Hotels at Myeong-dong Using Kano’s Model. Journal of Korea Service Management Society 16:4, pages 121-139.
Crossref
Crossref
Qiang Ye, Huiying Li, Zhisheng Wang & Rob Law. (2012) The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism. Journal of Hospitality & Tourism Research 38:1, pages 23-39.
Crossref
Crossref
Xuan Tran, Camille Dauchez & Anna-Milena Szemik. (2013) Hotel brand personality and brand quality. Journal of Vacation Marketing 19:4, pages 329-341.
Crossref
Crossref
Ilias Vlachos & Aleksandra Bogdanovic. (2013) Lean thinking in the European hotel industry. Tourism Management 36, pages 354-363.
Crossref
Crossref
Jacques Beukes, J.J. Prinsloo & Theuns G. Pelser. (2013) Service expectations from high- and low-volume customers in the alcoholic beverage industry. Acta Commercii 13:1.
Crossref
Crossref
Hans H. Bauer, Thomas Keller & Tomas Falk. 2012. Kundenzufriedenheit. Kundenzufriedenheit
523
545
.
Martyna Sliwa & James O'Kane. (2011) Service quality measurement: appointment systems in UK GP practices. International Journal of Health Care Quality Assurance 24:6, pages 441-452.
Crossref
Crossref
Josip Mikulić & Darko Prebežac. (2011) Evaluating hotel animation programs at Mediterranean sun-and-sea resorts: An impact-asymmetry analysis. Tourism Management 32:3, pages 688-696.
Crossref
Crossref
Josep Maria Bech Serrat. (2011) Quality of hotel service and consumer protection: A European contract law approach. Tourism Management 32:2, pages 277-287.
Crossref
Crossref
Pasquale Erto, Amalia Vanacore & Michele Staiano. (2011) A service quality map based on Kano's theory of attractive quality. The TQM Journal 23:2, pages 196-215.
Crossref
Crossref
Joaquín AlegreJaume Garau. (2009) The Factor Structure of Tourist Satisfaction at Sun and Sand Destinations. Journal of Travel Research 50:1, pages 78-86.
Crossref
Crossref
이홍희. (2010) Quality Factors Impacting Customer Satisfaction : A Case of Seoul Royal Hotel in Korea. The Review of Business History 25:4, pages 307-322.
Crossref
Crossref
Gerhard E.F. Pawelka. (2010) The innovation equation: balancing clever technical solutions with users’ needs. Procedia Engineering 2:2, pages 2613-2617.
Crossref
Crossref
Alain Ferrand, Leigh Robinson & Pierre Valette-Florence. (2010) The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry. Journal of Sport Management 24:1, pages 83-105.
Crossref
Crossref
Joaquín Alegre & Jaume Garau. (2010) TOURIST SATISFACTION AND DISSATISFACTION. Annals of Tourism Research 37:1, pages 52-73.
Crossref
Crossref
Antonio Lanzotti, Giovanna Matrone, Pietro Tarantino & Amalia Vanacore. 2009. Statistics for Innovation. Statistics for Innovation
27
41
.
Josip Mikulić & Darko Prebežac. (2008) Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis. Managing Service Quality: An International Journal 18:6, pages 559-576.
Crossref
Crossref
Antonio Lanzotti & Pietro Tarantino. (2008)
Kansei
engineering approach for total quality design and continuous innovation
. The TQM Journal 20:4, pages 324-337.
Crossref
Crossref
Martyna Sliwa. (2008) Mapping and Measuring Service Quality. Philosophy of Management 6:3, pages 133-150.
Crossref
Crossref
Nazmiye Erdogan. (2007) Environmental Management of Small-sized Tourism Accommodations in Turkey. Journal of Applied Sciences 7:8, pages 1124-1130.
Crossref
Crossref
Carlos A. Albacete-Sáez, M. Mar Fuentes-Fuentes & F. Javier Lloréns-Montes. (2007) Service quality measurement in rural accommodation. Annals of Tourism Research 34:1, pages 45-65.
Crossref
Crossref
G.Di Gironimo, Antonio Lanzotti & Amalia Vanacore. (2006) Concept design for quality in virtual environment. Computers & Graphics 30:6, pages 1011-1019.
Crossref
Crossref
Atilla Akbaba. (2006) Measuring service quality in the hotel industry: A study in a business hotel in Turkey. International Journal of Hospitality Management 25:2, pages 170-192.
Crossref
Crossref
Mary Keating & Denis Harrington. (2003) The challenges of implementing quality in the Irish hotel industry. Journal of European Industrial Training 27:9, pages 441-453.
Crossref
Crossref
Mary Keating & Denis Harrington. (2002) The challenges of implementing quality in the Irish hotel industry: a review. Managing Service Quality: An International Journal 12:5, pages 303-315.
Crossref
Crossref