Citations (17)
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Read on this site (5)
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Erkan Bayraktar, Ekrem Tatoglu & Selim Zaim. (2008) An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Management & Business Excellence 19:6, pages 551-574.
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Hendry Raharjo, Min Xie, Thong
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Dennis Chung Sea Law. (2010) Quality assurance in post‐secondary education. Quality Assurance in Education 18:1, pages 64-77.
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Arturo Calvo‐Mora, Antonio Leal & José L. Roldán. (2006) Using enablers of the EFQM model to manage institutions of higher education. Quality Assurance in Education 14:2, pages 99-122.
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P.B. Sakthivel, G. Rajendran & R. Raju. (2005) TQM implementation and students' satisfaction of academic performance. The TQM Magazine 17:6, pages 573-589.
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Patricia Layzell Ward. (2003) Management and the management of information, knowledge‐based and library services 2002. Library Management 24:3, pages 126-159.
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