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Total Quality Management Volume 13, 2002 - Issue 4
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Original Articles

The asymmetrical and non-linear effects of store quality attributes on customer satisfaction

Shueh-Chin Ting
&
Cheng-Nan Chen
Pages 547-569 | Published online: 25 Aug 2010

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Johan Lilja & Håkan Wiklund. (2007) A Two-Dimensional Perspective on Attractive Quality. Total Quality Management & Business Excellence 18:6, pages 667-679.
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Leigh Robinson. (2006) Customer Expectations of Sport Organisations. European Sport Management Quarterly 6:1, pages 67-84.
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