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Journal of Engineering Design Volume 22, 2011 - Issue 1
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Original Articles

Modelling customer satisfaction for product development using genetic programming

Kit Yan Chan Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong KongCorrespondence[email protected]
,
C. K. Kwong Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong
&
T. C. Wong Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong
Pages 55-68 | Received 23 Jun 2008, Accepted 18 Mar 2009, Published online: 29 Jun 2009

Citations (31)

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Read on this site (4)

Huimin Jiang, C.K. Kwong, Y. Liu & W.H. Ip. (2015) A methodology of integrating affective design with defining engineering specifications for product design. International Journal of Production Research 53:8, pages 2472-2488.
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Jian Jin, Ping Ji & Ying Liu. (2014) Prioritising engineering characteristics based on customer online reviews for quality function deployment. Journal of Engineering Design 25:7-9, pages 303-324.
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Murat Hakki Eres, Marco Bertoni, Mario Kossmann & James Scanlan. (2014) Mapping customer needs to engineering characteristics: an aerospace perspective for conceptual design. Journal of Engineering Design 25:1-3, pages 64-87.
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Rui Carreira, Lia Patrício, Renato Natal Jorge & Christopher L. Magee. (2013) Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design. Journal of Engineering Design 24:10, pages 738-764.
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Articles from other publishers (27)

Dorota Korenkiewicz & Wolfgang Maennig. (2022) Women on a Corporate Board of Directors and Consumer Satisfaction. Journal of the Knowledge Economy 14:4, pages 3904-3928.
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Huimin Jiang & Farzad Sabetzadeh. (2022) Defining the Settings of Product Attributes for Product Design Using an Innovative NSGA-II. Defining the Settings of Product Attributes for Product Design Using an Innovative NSGA-II.
Kaixin Sha, Yupeng Li, Zhihua Zhao & Na Zhang. (2022) Product redesign considering the sensitivity of customer satisfaction. Artificial Intelligence for Engineering Design, Analysis and Manufacturing 36.
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Kit Yan Chan, C.K. Kwong & Huimin Jiang. (2021) Analyzing imbalanced online consumer review data in product design using geometric semantic genetic programming. Engineering Applications of Artificial Intelligence 105, pages 104442.
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Zhe Wang, Xisheng Li, Xiaojuan Zhang, Yanru Bai & Chengcai Zheng. (2021) Blind image deblurring for a close scene under a 6-DOF motion path. Sensor Review 41:2, pages 216-226.
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Hanan Yakubu, C. K. Kwong & C. K. M. Lee. (2021) A multigene genetic programming-based fuzzy regression approach for modelling customer satisfaction based on online reviews. Soft Computing 25:7, pages 5395-5410.
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Kit Yan Chan, C.K. Kwong & Gül E. Kremer. (2020) Predicting customer satisfaction based on online reviews and hybrid ensemble genetic programming algorithms. Engineering Applications of Artificial Intelligence 95, pages 103902.
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Shuangyao Zhao, Qiang Zhang, Zhanglin Peng & Yu Fan. (2019) Integrating customer requirements into customized product configuration design based on Kano’s model. Journal of Intelligent Manufacturing 31:3, pages 597-613.
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H. Yakubu & C. K. Kwong. (2019) Multigene Genetic Programming Based Fuzzy Regression for Modelling Customer Satisfaction Based on Online Reviews. Multigene Genetic Programming Based Fuzzy Regression for Modelling Customer Satisfaction Based on Online Reviews.
Salman Nazari-Shirkouhi & Abbas Keramati. (2017) Modeling customer satisfaction with new product design using a flexible fuzzy regression-data envelopment analysis algorithm. Applied Mathematical Modelling 50, pages 755-771.
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K. Shantha Kumari, K. Shrinidhi, M. Puspha & K. Mahalakshmi. (2017) Ameliorating health informatics based on postulates proclaimed by efficacious users in online forums. Ameliorating health informatics based on postulates proclaimed by efficacious users in online forums.
Jing Liu, Yizeng Chen, Jian Zhou & Xiajie Yi. (2015) An Exact Expected Value-Based Method to Prioritize Engineering Characteristics in Fuzzy Quality Function Deployment. International Journal of Fuzzy Systems 18:4, pages 630-646.
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Altug Akay, Andrei Dragomir & Bjorn -Erik Erlandsson. (2016) Assessing Antidepressants Using Intelligent Data Monitoring and Mining of Online Fora. IEEE Journal of Biomedical and Health Informatics 20:4, pages 977-986.
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Lei Yang, Junxi Zhang, Xiaojun Wu, Yumei Zhang & Jingjing Li. (2016) A chaotic time series prediction model for speech signal encoding based on genetic programming. Applied Soft Computing 38, pages 754-761.
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Huimin Jiang, C. K. Kwong & X. G. Luo. 2016. Intelligent Decision Making in Quality Management. Intelligent Decision Making in Quality Management 327 362 .
Mustafa Batuhan Ayhan, Mehmet Emin Aydin & Ercan Öztemel. (2013) A multi-agent based approach for change management in manufacturing enterprises. Journal of Intelligent Manufacturing 26:5, pages 975-988.
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Xinwei Zhang, Shurong Tong, Hakki Eres, Keqin Wang & Mario Kossmann. (2015) Towards avoiding the hidden traps in QFD during requirements establishment. Journal of Systems Science and Systems Engineering 24:3, pages 316-336.
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Altug Akay, Andrei Dragomir & Bjorn-Erik Erlandsson. (2015) Network-Based Modeling and Intelligent Data Mining of Social Media for Improving Care. IEEE Journal of Biomedical and Health Informatics 19:1, pages 210-218.
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Altug Akay, Andrei Dragomir & Bjorn-Erik Erlandsson. (2015) A Novel Data-Mining Approach Leveraging Social Media to Monitor Consumer Opinion of Sitagliptin. IEEE Journal of Biomedical and Health Informatics 19:1, pages 389-396.
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Kit Yan Chan, C.K. Kwong & M.C. Law. (2014) A fuzzy ordinary regression method for modeling customer preference in tea maker design. Neurocomputing 142, pages 147-154.
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Kit Yan Chan, N. Rajakaruna, C. Rathnayake & I. Murray. (2014) Image deblurring using a hybrid optimization algorithm. Image deblurring using a hybrid optimization algorithm.
Salman Nazari-Shirkouhi, Abbas Keramati & Kamran Rezaie. (2013) Improvement of customers’ satisfaction with new product design using an adaptive neuro-fuzzy inference systems approach. Neural Computing and Applications 23:S1, pages 333-343.
Crossref
Huimin Jiang, C. K. Kwong, W. H. Ip & Zengqiang Chen. (2013) Chaos-Based Fuzzy Regression Approach to Modeling Customer Satisfaction for Product Design. IEEE Transactions on Fuzzy Systems 21:5, pages 926-936.
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Xiaojun Wu & Zhanzhong Yang. (2013) Nonlinear speech coding model based on genetic programming. Applied Soft Computing 13:7, pages 3314-3323.
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Osman Taylan. (2013) A hybrid methodology of fuzzy grey relation for determining multi attribute customer preferences of edible oil. Applied Soft Computing 13:5, pages 2981-2989.
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Kit Yan Chan, C.K. Kwong & Tharam S. DillonKit Yan Chan, C. K. Kwong & Tharam S. Dillon. 2012. Computational Intelligence Techniques for New Product Design. Computational Intelligence Techniques for New Product Design 95 109 .
Amir Hossein Gandomi & Amir Hossein Alavi. (2011) Multi-stage genetic programming: A new strategy to nonlinear system modeling. Information Sciences 181:23, pages 5227-5239.
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