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The International Journal of Human Resource Management Volume 11, 2000 - Issue 3
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Introduction: service work and its implications for HRM

Stephen J. Frenkel
Pages 469-476 | Published online: 18 Feb 2011

Citations (16)

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Read on this site (3)

Cheng-Shung Huang. (2011) Some insights into customer orientation: an investigation of salespeople in Taiwan. The International Journal of Human Resource Management 22:12, pages 2647-2663.
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Naresh Khatri, Alok Baveja, Narendra M. Agrawal & Gordon D. Brown. (2010) HR and IT capabilities and complementarities in knowledge-intensive services. The International Journal of Human Resource Management 21:15, pages 2889-2909.
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Mónica Ordiz & Esteban Fernández. (2005) Influence of the sector and the environment on human resource practices' effectiveness. The International Journal of Human Resource Management 16:8, pages 1349-1373.
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Articles from other publishers (13)

Ankush Ambardar. 2015. International Tourism and Hospitality in the Digital Age. International Tourism and Hospitality in the Digital Age 191 204 .
Mette Sandoff. (2012) How Humanism Can Contribute to the Development and Uniqueness of Service Management. Journal of Human Values 18:1, pages 7-17.
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Jos Gamble & Qihai Huang. (2009) One Store, Two Employment Systems: Core, Periphery and Flexibility in China's Retail Sector. British Journal of Industrial Relations 47:1, pages 1-26.
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John Grady & Jane Boyd Ohlin. (2009) Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry. International Journal of Hospitality Management 28:1, pages 161-169.
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Nils Timo. (2015) Towards knowledge-customer centered services?. Journal of Management & Organization 13:2, pages 82-87.
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Nils Timo. (2015) Towards knowledge-customer centered services?. Journal of Management & Organization 13:2, pages 82-87.
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Neha Singh, Clark Hu & Wesley S. Roehl. (2007) Text mining a decade of progress in hospitality human resource management research: Identifying emerging thematic development. International Journal of Hospitality Management 26:1, pages 131-147.
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Claudia Mariana Rodríguez & Susan Gregory. (2016) Qualitative Study of Transfer of Training of Student Employees in a Service Industry. Journal of Hospitality & Tourism Research 29:1, pages 42-66.
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John D. Pratten. (2004) Those who serve drinks: a study of barstaff. International Journal of Contemporary Hospitality Management 16:5, pages 315-320.
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Peter Boxall. (2006) HR strategy and competitive advantage in the service sector. Human Resource Management Journal 13:3, pages 5-20.
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Stephen J. Frenkel. (2016) The Embedded Character of Workplace Relations. Work and Occupations 30:2, pages 135-153.
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John D Pratten & Susan Curtis. (2002) Attitudes towards training in UK licensed retail: an exploratory case study. International Journal of Hospitality Management 21:4, pages 393-403.
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Claudia Weinkopf. (2016) Call-centre work: specific characteristics and the challenges of work organisation. Transfer: European Review of Labour and Research 8:3, pages 456-466.
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