1,579
Views
197
CrossRef citations to date
0
Altmetric
Original Articles

Organizing work to support relational co-ordination

Pages 517-539 | Published online: 18 Feb 2011

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (24)

Zhongnan Jiang, Daniel Brice Baker & Shahidul Hassan. (2023) Conflict and cooperation within police units: the importance of manager inclusiveness. Public Management Review 25:8, pages 1449-1474.
Read now
Mads Peter Klindt, Kelvin Baadsgaard & Henning Jørgensen. (2023) Boundary spanning and partnership performance: bringing the structural perspective into the game. Public Management Review 0:0, pages 1-26.
Read now
Sherita House, Margaret Wilmoth & Rebecca Kitzmiller. (2022) Relational coordination and staff outcomes among healthcare professionals: a scoping review. Journal of Interprofessional Care 36:6, pages 891-899.
Read now
Tine Van Thielen, Adelien Decramer, Alex Vanderstraeten & Mieke Audenaert. (2022) The effects of performance management on relational coordination in policing: the roles of content and process. The International Journal of Human Resource Management 33:7, pages 1377-1402.
Read now
Erika Gebo & Brenda J. Bond. (2022) Improving interorganizational collaborations: An application in a violence reduction context. The Social Science Journal 59:2, pages 318-329.
Read now
Dong-Gil Ko, Gwanhoo Lee, Mark Keil & Weidong Xia. (2021) Project Control, Coordination, and Performance in Complex Information Systems Outsourcing. Journal of Computer Information Systems 61:3, pages 256-266.
Read now
Rikke Schultz, Marius Brostrøm Kousgaard & Annette Sofie Davidsen. (2021) “We have two different agendas”: the views of general practitioners, social workers and hospital staff on interprofessional coordination for patients with chronic widespread pain. Journal of Interprofessional Care 35:2, pages 284-292.
Read now
M. Loosemore, J. Bridgeman & R. Keast. (2020) Reintegrating ex-offenders into work through construction: a case study of cross-sector collaboration in social procurement. Building Research & Information 48:7, pages 731-746.
Read now
Aoife M. McDermott, Edel Conway, Kenneth Cafferkey, Janine Bosak & Patrick C. Flood. (2019) Performance management in context: formative cross-functional performance monitoring for improvement and the mediating role of relational coordination in hospitals. The International Journal of Human Resource Management 30:3, pages 436-456.
Read now
Samyadip Chakraborty. (2018) Enablers of co-creation in hospital-supplier relationships: empirical study in Indian healthcare context. Supply Chain Forum: An International Journal 19:4, pages 331-352.
Read now
Shung Jae Shin, Inseong Jeong & Johngseok Bae. (2018) Do high-involvement HRM practices matter for worker creativity? a cross-level approach. The International Journal of Human Resource Management 29:2, pages 260-285.
Read now
Kate E. Horton & Mark A. Griffin. (2017) Identification complexity and conflict: how multiple identifications affect conflict across functional boundaries. European Journal of Work and Organizational Psychology 26:2, pages 286-298.
Read now
David Hansen & Niels Møller. (2016) Conceptualizing Dynamic Capabilities in Lean Production: What are They and How Do They Develop?. Engineering Management Journal 28:4, pages 194-208.
Read now
Elizabeth Susan Anderson, Jenny Ford & Daniel James Kinnair. (2016) Interprofessional Education and Practice Guide No. 6: Developing practice-based interprofessional learning using a short placement model. Journal of Interprofessional Care 30:4, pages 433-440.
Read now
Mario J. Donate, Isidro Peña & Jesús D. Sánchez de Pablo. (2016) HRM practices for human and social capital development: effects on innovation capabilities. The International Journal of Human Resource Management 27:9, pages 928-953.
Read now
Valentina Lazzarotti, Raffaella Manzini & Luisa Pellegrini. (2015) Is your open-innovation successful? The mediating role of a firm's organizational and social context. The International Journal of Human Resource Management 26:19, pages 2453-2485.
Read now
R.J. de Koeijer, J. Paauwe & R. Huijsman. (2014) Toward a conceptual framework for exploring multilevel relationships between Lean Management and Six Sigma, enabling HRM, strategic climate and outcomes in healthcare. The International Journal of Human Resource Management 25:21, pages 2911-2925.
Read now
Lianne Jeffs, Irfan Dhalla, Roberta Cardoso & Chaim M. Bell. (2014) The perspectives of patients, family members and healthcare professionals on readmissions: preventable or inevitable?. Journal of Interprofessional Care 28:6, pages 507-512.
Read now
Jody Hoffer Gittell, Marjorie Godfrey & Jill Thistlethwaite. (2013) Interprofessional collaborative practice and relational coordination: Improving healthcare through relationships. Journal of Interprofessional Care 27:3, pages 210-213.
Read now
Charlotte T. Lee. (2013) Social capital and relational coordination in outpatient clinics: An interprofessional analysis. Journal of Interprofessional Care 27:1, pages 81-87.
Read now
AliciaC. Bunger. (2010) Defining Service Coordination: A Social Work Perspective. Journal of Social Service Research 36:5, pages 385-401.
Read now
Dianne Delva, Lewis Tomalty, Kathy Macrae, Patricia Payne, Eleanor Plain & Wendy Rowe. (2008) A new model for collaborative continuing professional development. Journal of Interprofessional Care 22:sup1, pages 91-100.
Read now

Articles from other publishers (173)

Bin Ding, Yameng Li, Shah Miah & Wei Liu. (2024) Customer acceptance of frontline social robots—Human-robot interaction as boundary condition. Technological Forecasting and Social Change 199, pages 123035.
Crossref
Dorine J. van Staalduinen, Petra E.A. van den Bekerom, Sandra M. Groeneveld, Anne M. Stiggelbout & M. Elske van den Akker-van Marle. (2023) Relational coordination in value-based health care. Health Care Management Review 48:4, pages 334-341.
Crossref
Christian Bøtcher Jacobsen, Ane‐Kathrine Lundberg Hansen & Lars Dahl Pedersen. (2022) Not too narrow, not too broad: Linking span of control, leadership behavior, and employee job satisfaction in public organizations. Public Administration Review 83:4, pages 775-792.
Crossref
Derrick P. Bransby, Anna T. Mayo, Matthew A. Cronin, Katie Park & Christina T. Yuan. (2023) A systematic review of respect between acute care nurses and physicians. Health Care Management Review 48:3, pages 237-248.
Crossref
Elizabeth G. Spitzer, Jenesse Kaitz, Gemmae M. Fix, Kimberly L. L. Harvey, Nicole A. Stadnick, Jennifer L. Sullivan, Alicia K. Williamson & Christopher J. Miller. (2023) Developing Relational Coordination: A Qualitative Study of Outpatient Mental Health Teams. Administration and Policy in Mental Health and Mental Health Services Research 50:4, pages 591-602.
Crossref
Christina Fuchs & Astrid Reichel. (2023) Effective communication for relational coordination in remote work: How job characteristics and HR practices shape user–technology interactions . Human Resource Management 62:4, pages 511-528.
Crossref
Christina M. Wisdom. (2023) The Association of Relational Coordination and Faculty Members' Burnout and Job Satisfaction: A Preliminary Cross-Sectional Study. Journal of Physical Therapy Education.
Crossref
Muhammad Siddique & Mohammad Raijul Islam. (2023) Relational Coordination Among Service Providers. International Journal of Strategic Decision Sciences 14:1, pages 1-17.
Crossref
Yu Zhou, Guoyang Zheng, Guangjian Liu & Zhipeng Zhang. (2023) Complementary effects of high‐performance work systems and temporal leadership on employee creativity: a social embeddedness perspective of thriving . Asia Pacific Journal of Human Resources.
Crossref
Sherita House, Jamie Crandell, Christopher Stucky, Rebecca Kitzmiller, Cheryl Jones & Jody Hoffer Gittell. (2023) Relational Coordination as a Predictor of Job Satisfaction and Intent to Stay Among Nurses and Physicians in the Military Health System. Military Medicine 188:1-2, pages e316-e325.
Crossref
Louise Møller Pedersen, Andreas Lindegaard Jakobsen, Henriette Nørmølle Buttenschøn & Annette Haagerup. (2023) Positive association between social capital and the quality of health care service: A cross-sectional study. International Journal of Nursing Studies 137, pages 104380.
Crossref
Martina Hartner-Tiefenthaler, Ivana Loerinc, Sabina Hodzic & Bettina Kubicek. (2022) Development and validation of a scale to measure team communication behaviors. Frontiers in Psychology 13.
Crossref
Rachel E. Gifford, Frank C. van de Baan, Daan Westra, Dirk Ruwaard, Fred R.H. Zijlstra, Lieze T. Poesen & Bram P.I. Fleuren. (2022) There and back again. Examining the development of employee commitment during a prolonged crisis. SSM - Qualitative Research in Health 2, pages 100053.
Crossref
Jody Hoffer Gittell & Hebatallah Naim Ali. (2022) Strengthening networks for healthcare integration: A commentary. Social Science & Medicine 305, pages 115036.
Crossref
Christian Colldén & Andreas Hellström. (2022) From “Invented here” to “Use it everywhere!”: A Learning health system from bottom and/or top?. Learning Health Systems 6:3.
Crossref
Debora Jeske & Thomas Stephen Calvard. 2022. Handbook of Research on Challenges for Human Resource Management in the COVID-19 Era. Handbook of Research on Challenges for Human Resource Management in the COVID-19 Era 403 425 .
Erika Gebo & Brenda J. Bond. (2022) Advancing Interorganizational Crime and Violence Reduction Goals Through a Relational Change Intervention. Criminal Justice Policy Review 33:5, pages 455-479.
Crossref
Maria Festila & Sune Dueholm Müller. (2022) Coordinating knowledge work across technologies: Evidence from critical care practices. Information and Organization 32:2, pages 100411.
Crossref
Defeng Yang, Xiaoyun Chen, Baolong Ma & Haiying Wei. (2022) When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting. Journal of Retailing and Consumer Services 65, pages 102841.
Crossref
Sherita House, Margaret Wilmoth & Christopher Stucky. (2022) Relational coordination as a merger and acquisition framework for healthcare organizations. Nursing Management 53:2, pages 36-42.
Crossref
Anna Schneider, Dilip Subramanian, Jean‐Baptiste Suquet & Pascal Ughetto. (2021) Situating service work in action: A review and a pragmatist agenda for analysing interactive service work. International Journal of Management Reviews 24:1, pages 25-50.
Crossref
Sarah Janssens, Robert Simon, Michael Beckmann & Stuart Marshall. (2021) Shared Leadership in Healthcare Action Teams: A Systematic Review. Journal of Patient Safety 17:8, pages e1441-e1451.
Crossref
Lauren Hajjar & Ben Kragen. (2021) Timely Communication Through Telehealth: Added Value for a Caregiver During COVID-19. Frontiers in Public Health 9.
Crossref
Jérôme Hergueux, Emeric Henry, Yochai Benkler & Yann Algan. (2021) Social Exchange and the Reciprocity Roller Coaster: Evidence from the Life and Death of Virtual Teams. Organization Science.
Crossref
Venice Ng Williams, Ashley Brooks‐Russell, Beth M. McManus, Elly Yost, David L. Olds & Gregory J. Tung. (2021) National survey of nurse home visitor collaboration with health care and social services. Public Health Nursing 38:5, pages 825-836.
Crossref
Lotte Vestjens, Jane Murray Cramm & Anna Petra Nieboer. (2020) A cross-sectional study investigating the relationships between self-management abilities, productive patient-professional interactions, and well-being of community-dwelling frail older people. European Journal of Ageing 18:3, pages 427-437.
Crossref
Dominique Ziehe & Markus Helfen. (2020) “You are not my boss!”: Managing inter-organizational collaboration in German ground handling operations. German Journal of Human Resource Management: Zeitschrift für Personalforschung 35:3, pages 356-382.
Crossref
Mohamed Tissioui, Clémence Joffre, Aline Scouarnec & Sébastien Payre. (2021) Contribution de la prospective des métiers à la coordination territoriale et aux pratiques managériales. Le cas du rapprochement de deux structures sanitaires et médico-sociales. RIMHE : Revue Interdisciplinaire Management, Homme & Entreprise n° 43, Vol. 10:2, pages 53-80.
Crossref
Bernice Redley, Margaret Njambi & Helen Rawson. (2021) An Examination of Nurses’ Empowerment and Speaking Up During Postanesthesia Clinical Hand Overs. AORN Journal 113:6, pages 621-634.
Crossref
Amlan Haque. (2021) The COVID-19 pandemic and the role of responsible leadership in health care: thinking beyond employee well-being and organisational sustainability. Leadership in Health Services 34:1, pages 52-68.
Crossref
Rod Sheaff, Natasha DoranMichael Harris, Iain LangAntionieta Medina-Lara, Mauro Fornasiero, Susan BallJudith McGregor-HarperRob Bethune. (2021) Categories of context in realist evaluation. Evaluation 27:2, pages 184-209.
Crossref
Seung-Yoon Rhee, Jooyeon Park & Hyung-Deok Shin. (2020) High-Performance Work Practices and Organizational Innovativeness: The Roles of Relational Coordination Competencies and Market Turbulence as a Mediator or Moderator. Journal of Open Innovation: Technology, Market, and Complexity 6:3, pages 83.
Crossref
Tina Wu. (2020) From Time Sheets to Tablets: Documentation Technology in Frontline Service Sector Managers’ Coordination of Home Healthcare Services. Work and Occupations 47:3, pages 378-405.
Crossref
Michael Kosfeld. (2020) The role of leaders in inducing and maintaining cooperation: The CC strategy. The Leadership Quarterly 31:3, pages 101292.
Crossref
Sajid Haider, Carmen De-Pablos-Heredero & Monica De-Pablos-Heredero. (2020) A Three-Wave Longitudinal Study of Moderated Mediation Between High-Performance Work Systems and Employee Job Satisfaction: The Role of Relational Coordination and Peer Justice Climate. Frontiers in Psychology 11.
Crossref
Meena Andiappan & Lucas Dufour. (2020) Jealousy at Work: A Tripartite Model. Academy of Management Review 45:1, pages 205-229.
Crossref
Hun Whee Lee & Eunhee Kim. (2019) Workforce diversity and firm performance: Relational coordination as a mediator and structural empowerment and multisource feedback as moderators. Human Resource Management 59:1, pages 5-23.
Crossref
Antonio Garcia‐Cabot, Eva Garcia‐Lopez, Sergio Caro‐Alvaro, Jose‐Maria Gutierrez‐Martinez & Luis de‐Marcos. (2019) Measuring the effects on learning performance and engagement with a gamified social platform in an MSc program. Computer Applications in Engineering Education 28:1, pages 207-223.
Crossref
Mario J. Donate, Emilio Ruiz-Monterrubio, Jesús D. Sánchez de Pablo & Isidro Peña. (2019) Total quality management and high-performance work systems for social capital development. Journal of Intellectual Capital 21:1, pages 87-114.
Crossref
Muhammad Siddique, Stephen Procter & Jody Hoffer Gittell. (2019) The role of relational coordination in the relationship between high-performance work systems (HPWS) and organizational performance. Journal of Organizational Effectiveness: People and Performance 6:4, pages 246-266.
Crossref
Lotte Vestjens, Jane M. Cramm & Anna P. Nieboer. (2019) Quality of primary care delivery and productive interactions among community-living frail older persons and their general practitioners and practice nurses. BMC Health Services Research 19:1.
Crossref
Sehrish Shahid & Michael K. Muchiri. (2019) Positivity at the workplace. International Journal of Organizational Analysis 27:3, pages 494-523.
Crossref
Frances A. Kennedy & Sally K. Widener. (2019) Socialization mechanisms and goal congruence. Accounting, Organizations and Society 76, pages 32-49.
Crossref
Christian Cordes, Tong-Yaa Su & Pontus Strimling. (2019) A critical human group size and firm size distributions in industries. Journal of Bioeconomics 21:2, pages 123-144.
Crossref
David C. Mohr, Justin K. Benzer, Varsha G. Vimalananda, Sara J. Singer, Mark Meterko, Nathalie McIntosh, Kimberly L. L. Harvey, Marjorie Nealon Seibert & Martin P. Charns. (2019) Organizational Coordination and Patient Experiences of Specialty Care Integration. Journal of General Internal Medicine 34:S1, pages 30-36.
Crossref
Alicia I Arbaje, Ashley Hughes, Nicole Werner, Kimberly Carl, Dawn Hohl, Kate Jones, Kathryn H Bowles, Kitty Chan, Bruce Leff & Ayse P Gurses. (2019) Information management goals and process failures during home visits for middle-aged and older adults receiving skilled home healthcare services after hospital discharge: a multisite, qualitative study. BMJ Quality & Safety 28:2, pages 111-120.
Crossref
Lotte Vestjens, Jane M. Cramm, Erwin Birnie & Anna P. Nieboer. (2018) Evaluating an integrated primary care approach to improve well-being among frail community-living older people: A theory-guided study protocol. BMC Geriatrics 18:1.
Crossref
Jane Murray Cramm & Anna Petra Nieboer. (2018) Validation of an instrument for the assessment of patient-centred care among patients with multimorbidity in the primary care setting: the 36-item patient-centred primary care instrument. BMC Family Practice 19:1.
Crossref
Jessica R. Methot, Emily H. Rosado-Solomon & David G. Allen. (2018) The Network Architecture of Human Captial: A Relational Identity Perspective. Academy of Management Review 43:4, pages 723-748.
Crossref
Kathryn M. McDonald, Hector P. Rodriguez & Stephen M. Shortell. (2018) Organizational Influences on Time Pressure Stressors and Potential Patient Consequences in Primary Care. Medical Care 56:10, pages 822-830.
Crossref
Karen Fowler. (2018) Communicating in a culturally diverse workforce. Nursing Management 49:9, pages 50-54.
Crossref
Jue-Fan JF Wang & David DC Tarn. (2018) Are two heads better than one? Intellectual capital, learning and knowledge sharing in a dyadic interdisciplinary relationship. Journal of Knowledge Management 22:6, pages 1379-1407.
Crossref
Lan Wang & Rick Cotton. (2017) Beyond Moneyball to social capital inside and out: The value of differentiated workforce experience ties to performance . Human Resource Management 57:3, pages 761-780.
Crossref
Donna Sullivan Havens, Jody Hoffer Gittell & Joseph Vasey. (2018) Impact of Relational Coordination on Nurse Job Satisfaction, Work Engagement and Burnout. JONA: The Journal of Nursing Administration 48:3, pages 132-140.
Crossref
Varsha G. Vimalananda, Kelly Dvorin, B. Graeme Fincke, Nicole Tardiff & Barbara G. Bokhour. (2018) Patient, Primary Care Provider, and Specialist Perspectives on Specialty Care Coordination in an Integrated Health Care System. Journal of Ambulatory Care Management 41:1, pages 15-24.
Crossref
Marta-Beatriz Aller, Ingrid Vargas, Jordi Coderch & Maria-Luisa Vázquez. (2017) Doctors’ opinion on the contribution of coordination mechanisms to improving clinical coordination between primary and outpatient secondary care in the Catalan national health system. BMC Health Services Research 17:1.
Crossref
Maarten Renkema, Jeroen Meijerink & Tanya Bondarouk. (2017) Advancing multilevel thinking in human resource management research: Applications and guidelines. Human Resource Management Review 27:3, pages 397-415.
Crossref
Michaela J. KerrisseyJonathan R. ClarkMark W. FriedbergWei JiangAshley K. FryerMolly FreanStephen M. ShortellPatricia P. RamsayLawrence P. CasalinoSara J. Singer. (2017) Medical Group Structural Integration May Not Ensure That Care Is Integrated, From The Patient’s Perspective. Health Affairs 36:5, pages 885-892.
Crossref
Akifumi Ishihara. (2017) Relational contracting and endogenous formation of teamwork. The RAND Journal of Economics 48:2, pages 335-357.
Crossref
Hannah Möltner, Michèle Morner & Pascal Nevries. 2017. Evolution of the Post-Bureaucratic Organization. Evolution of the Post-Bureaucratic Organization 181 205 .
Hannah Möltner, Michèle Morner & Pascal Nevries. 2017. Organizational Culture and Behavior. Organizational Culture and Behavior 20 44 .
Safa Riaz. (2015) High Performance Work Systems and Organizational Performance: An Empirical Study on Manufacturing and Service Organizations in Pakistan. Public Organization Review 16:4, pages 421-442.
Crossref
Carolyn A. Greene, Julian D. Ford, Barbara Ward-Zimmerman, Lisa Honigfeld & Anne E. Pidano. (2016) Strengthening the Coordination of Pediatric Mental Health and Medical Care: Piloting a Collaborative Model for Freestanding Practices. Child & Youth Care Forum 45:5, pages 729-744.
Crossref
Ingrid Vargas, Amparo Susana Mogollón-Pérez, Pierre De Paepe, Maria Rejane Ferreira da Silva, Jean-Pierre Unger & María-Luisa Vázquez. (2016) Barriers to healthcare coordination in market-based and decentralized public health systems: a qualitative study in healthcare networks of Colombia and Brazil. Health Policy and Planning 31:6, pages 736-748.
Crossref
Timothy J. Vogus, Michael J. Cull, Noel E. Hengelbrok, Scott J. Modell & Richard A. Epstein. (2016) Assessing safety culture in child welfare: Evidence from Tennessee. Children and Youth Services Review 65, pages 94-103.
Crossref
Mohammed-Aminu Sanda & John Kuada. (2016) Influencing dynamics of culture and employee factors on retail banks’ performances in a developing country context. Management Research Review 39:5, pages 599-628.
Crossref
Mark J. Dicorcia & Lee A. Learman. 2016. Teaching Medical Professionalism. Teaching Medical Professionalism 261 276 .
Anna Petra Nieboer, Marjan Hoeijmakers, Freek Lötters & Jane Murray Cramm. (2016) Evaluatie Zichtbare Schakels Rotterdam. Tijdschrift voor gezondheidswetenschappen 94:3, pages 101-109.
Crossref
Jonas A. Ingvaldsen & Jos Benders. (2016) Lost in translation? The role of supervisors in lean production. German Journal of Human Resource Management: Zeitschrift für Personalforschung 30:1, pages 35-52.
Crossref
Joseph Murphy. (2016) Teacher as Unit Leader: Defining and Examining the Effects of Care and Support on Children: A Review of the Research. Journal of Human Resource and Sustainability Studies 04:03, pages 243-279.
Crossref
Ariel C. Avgar, Eric J. Neuman & Wonjoon Chung. 2016. Reframing Resolution. Reframing Resolution 79 101 .
Jungwoo Lee. 2016. The Impact of ICT on Work. The Impact of ICT on Work 71 92 .
K. Sawada. (2015) Placing a liaison with long communication lengths between two members in an organization structure. Placing a liaison with long communication lengths between two members in an organization structure.
Huiying Zhang & Shuang Lv. (2015) Effect of HR practice on NPD performance. Nankai Business Review International 6:3, pages 256-280.
Crossref
Ninna Meier. (2015) Collaboration in Healthcare Through Boundary Work and Boundary Objects. Qualitative Sociology Review 11:3, pages 60-82.
Crossref
Vathsala Wickramasinghe & Sahan Nandula. (2015) Diversity in team composition, relationship conflict and team leader support on globally distributed virtual software development team performance. Strategic Outsourcing: An International Journal 8:2/3, pages 138-155.
Crossref
Hummy Song, Alyna T. Chien, Josephine Fisher, Julia Martin, Antoinette S. Peters, Karen Hacker, Meredith B. Rosenthal & Sara J. Singer. (2015) Development and Validation of the Primary Care Team Dynamics Survey. Health Services Research 50:3, pages 897-921.
Crossref
Karen McNeil, Rebecca Mitchell & Vicki Parker. (2015) The paradoxical effects of workforce shortages on rural interprofessional practice. Scandinavian Journal of Caring Sciences 29:1, pages 73-82.
Crossref
Michael KosfeldDevesh Rustagi. (2015) Leader Punishment and Cooperation in Groups: Experimental Field Evidence from Commons Management in Ethiopia. American Economic Review 105:2, pages 747-783.
Crossref
Brian Hilligoss & Timothy J. Vogus. (2014) Navigating Care Transitions. Medical Care Research and Review 72:1, pages 25-48.
Crossref
Jody Hoffer Gittell. 2015. Wiley Encyclopedia of Management. Wiley Encyclopedia of Management 1 6 .
Ítalo Ricardo Santos Aleluia, Erika Rodrigues de Almeida & Maria Guadalupe Medina. 2015. Atenção primária à saúde na coordenação do cuidado em regiões de saúde. Atenção primária à saúde na coordenação do cuidado em regiões de saúde 89 116 .
George L. Roth & Anthony J. DiBellaGeorge L. Roth & Anthony J. DiBella. 2015. Systemic Change Management. Systemic Change Management 71 84 .
Sabine Van Houdt, Walter Sermeus, Kris Vanhaecht & Jan De Lepeleire. (2014) Focus groups to explore healthcare professionals’ experiences of care coordination: towards a theoretical framework for the study of care coordination. BMC Family Practice 15:1.
Crossref
K. Sawada. (2014) Placing a liaison with long communication lengths to the same level in an organization structure. Placing a liaison with long communication lengths to the same level in an organization structure.
Dean A. Shepherd & Trenton A. Williams. (2014) Local Venturing as Compassion Organizing in the Aftermath of a Natural Disaster: The Role of Localness and Community in Reducing Suffering. Journal of Management Studies 51:6, pages 952-994.
Crossref
Vesa Peltokorpi. (2014) Transactive Memory System Coordination Mechanisms in Organizations. Group & Organization Management 39:4, pages 444-471.
Crossref
Christian Cordes, Peter J. Richerson & Georg Schwesinger. (2013) A corporation’s culture as an impetus for spinoffs and a driving force of industry evolution. Journal of Evolutionary Economics 24:3, pages 689-712.
Crossref
Ellen M Schultz & Kathryn M McDonald. (2014) What is care coordination?. International Journal of Care Coordination 17:1-2, pages 5-24.
Crossref
Ying Hong, Hui Liao, Michael C. Sturman & Yu Zhou. (2013) Competing through customization. Organizational Psychology Review 4:2, pages 124-147.
Crossref
Jane Murray Cramm, Marjan Hoeijmakers & Anna Petra Nieboer. (2014) Relational coordination between community health nurses and other professionals in delivering care to community-dwelling frail people. Journal of Nursing Management 22:2, pages 170-176.
Crossref
Kiyoshi Sawada. 2014. Operations Research Proceedings 2013. Operations Research Proceedings 2013 389 395 .
K. Sawada. (2013) A model of placing liaisons in multi-levels of an organization structure of a complete binary tree minimizing total distance. A model of placing liaisons in multi-levels of an organization structure of a complete binary tree minimizing total distance.
Jonas A. Ingvaldsen, Halvor Holtskog & Geir Ringen. (2013) Unlocking work standards through systematic work observation: implications for team supervision. Team Performance Management: An International Journal 19:5/6, pages 279-291.
Crossref
Apostolos Tsiachristas, Jane Murray Cramm, Anna Nieboer & Maureen Rutten- van Mölken. (2013) BROADER ECONOMIC EVALUATION OF DISEASE MANAGEMENT PROGRAMS USING MULTI-CRITERIA DECISION ANALYSIS. International Journal of Technology Assessment in Health Care 29:3, pages 301-308.
Crossref
John P. Hausknecht & Jacob A. Holwerda. (2013) When Does Employee Turnover Matter? Dynamic Member Configurations, Productive Capacity, and Collective Performance. Organization Science 24:1, pages 210-225.
Crossref
Marie Koulikoff-Souviron & Sophie Claye-Puaux. (2013) HR Practices as Antecedents of Supply Relationship Integration: The Inter- and Intra-Firm Contexts. Journal of Human Resource and Sustainability Studies 01:04, pages 51-59.
Crossref
Loïc Plé & Stewart Clegg. (2013) How does the customer fit in relational coordination? An empirical study in multichannel retail banking. M@n@gement 16:1, pages 1.
Crossref
Thomas J. Kull, Scott C. Ellis & Ram Narasimhan. (2013) Reducing Behavioral Constraints to Supplier Integration: A Socio‐Technical Systems Perspective. Journal of Supply Chain Management 49:1, pages 64-86.
Crossref
Jane Murray CrammAnna Petra Nieboer. (2012) In The Netherlands, Rich Interaction Among Professionals Conducting Disease Management Led To Better Chronic Care. Health Affairs 31:11, pages 2493-2500.
Crossref
Jody Hoffer Gittell & Anne Douglass. (2012) Relational Bureaucracy: Structuring Reciprocal Relationships into Roles. Academy of Management Review 37:4, pages 709-733.
Crossref
Kevin Burgess & Prakash J. Singh. (2012) Using the social system of a supply chain to improve a focal organization’s operating performance. Operations Management Research 5:1-2, pages 57-68.
Crossref
Leonardo Becchetti, Giuseppina Gianfreda & Noemi Pace. (2011) Human resource management and productivity in the “trust game corporation”. International Review of Economics 59:1, pages 3-20.
Crossref
Fayez Hussain Alqahtani, Jason Watson & Helen Partridge. 2012. Handbook of Research on Business Social Networking. Handbook of Research on Business Social Networking 140 164 .
Jane Murray Cramm & Anna Petra Nieboer. (2012) Relational coordination promotes quality of chronic care delivery in Dutch disease-management programs. Health Care Management Review 37:4, pages 301-309.
Crossref
Vesa Peltokorpi. (2012) Organizational Transactive Memory Systems. European Psychologist 17:1, pages 11-20.
Crossref
Sabine Van Houdt, Jan De Lepeleire, Kristel Vanden Driessche, Gabie Thijs & Frank Buntinx. (2011) Multidisciplinary Team Meetings About a Patient in Primary Care. Journal of Primary Care & Community Health 2:2, pages 72-76.
Crossref
Michael Kosfeld & Ferdinand A. von Siemens. (2011) Competition, cooperation, and corporate culture. The RAND Journal of Economics 42:1, pages 23-43.
Crossref
Ruthanne Huising & Susan S. Silbey. (2011) Governing the gap: Forging safe science through relational regulation. Regulation & Governance 5:1, pages 14-42.
Crossref
Paul Gooderham, Dana B. Minbaeva & Torben Pedersen. (2011) Governance Mechanisms for the Promotion of Social Capital for Knowledge Transfer in Multinational Corporations. Journal of Management Studies 48:1, pages 123-150.
Crossref
Christian Cordes, Peter J. Richerson & Georg Schwesinger. (2010) How corporate cultures coevolve with the business environment: The case of firm growth crises and industry evolution. Journal of Economic Behavior & Organization 76:3, pages 465-480.
Crossref
Keiki Hinami, Chad T. Whelan, R. Tamara Konetzka, Dana P. Edelson, Lawrence P. Casalino & David O. Meltzer. (2010) Effects of provider characteristics on care coordination under comanagement. Journal of Hospital Medicine 5:9, pages 508-513.
Crossref
Antoinette Weibel. 2012. Organizational Control. Organizational Control 434 462 .
Marie Koulikoff-Souviron & Alan Harrison. (2010) Evolving HR practices in a strategic intra-firm supply chain. Human Resource Management 49:5, pages 913-938.
Crossref
Ariel C. Avgar. (2010) Negotiated capital: conflict, its resolution, and workplace social capital. International Journal of Conflict Management 21:3, pages 236-259.
Crossref
Christopher S. Sales & Anthony L. Schlaff. (2010) Reforming medical education: A review and synthesis of five critiques of medical practice. Social Science & Medicine 70:11, pages 1665-1668.
Crossref
Jody Hoffer Gittell, Rob Seidner & Julian Wimbush. (2010) A Relational Model of How High-Performance Work Systems Work. Organization Science 21:2, pages 490-506.
Crossref
Svetlena Taneva, Gudela Grote, Anthony Easty & Bernhard Plattner. (2010) Decoding the perioperative process breakdowns: A theoretical model and implications for system design. International Journal of Medical Informatics 79:1, pages 14-30.
Crossref
Mariacristina Piva & Marco Vivarelli. (2009) The role of skills as a major driver of corporate R&D. International Journal of Manpower 30:8, pages 835-852.
Crossref
David M. Mayer, Mark G. Ehrhart & Benjamin Schneider. (2009) Service Attribute Boundary Conditions of the Service Climate–Customer Satisfaction Link. Academy of Management Journal 52:5, pages 1034-1050.
Crossref
Mary GattaHeather BousheyEileen Appelbaum. (2009) High-Touch and Here-to-Stay: Future Skills Demands in US Low Wage Service Occupations. Sociology 43:5, pages 968-989.
Crossref
Abraham Carmeli & Jody Hoffer Gittell. (2008) High‐quality relationships, psychological safety, and learning from failures in work organizations. Journal of Organizational Behavior 30:6, pages 709-729.
Crossref
William M. Foster & Marvin Washington. (2009) Organizational structure and home team performance. Team Performance Management: An International Journal 15:3/4, pages 158-171.
Crossref
Cynthia Thornton Bacon, Linda C. Hughes & Barbara A. Mark. (2009) Organizational influences on patient perceptions of symptom management. Research in Nursing & Health 32:3, pages 321-334.
Crossref
Barbara A. MarkLisa Lindley & Cheryl B. Jones. (2009) Nurse Working Conditions and Nursing Unit Costs. Policy, Politics, & Nursing Practice 10:2, pages 120-128.
Crossref
Cynthia Thornton Bacon & Barbara Mark. (2009) Organizational Effects on Patient Satisfaction in Hospital Medical-Surgical Units. JONA: The Journal of Nursing Administration 39:5, pages 220-227.
Crossref
Javad Soroor, Mohammad J. Tarokh & Ali Shemshadi. (2009) Theoretical and practical study of supply chain coordination. Journal of Business & Industrial Marketing 24:2, pages 131-142.
Crossref
Jody Hoffer Gittell, Dana Beth Weinberg, Adrienne L. Bennett & Joseph A. Miller. (2008) Is the doctor in? A relational approach to job design and the coordination of work. Human Resource Management 47:4, pages 729-755.
Crossref
Takahiro Suzuki, Terry L. von Thaden & William D. Geibel. (2008) Coordination and Safety Behaviors in Commercial Aircraft Maintenance. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 52:1, pages 89-93.
Crossref
Kiyoshi Sawada. (2008) Placing a Liaison between Two Members of the Same Level in an Organization Structure of a Complete Binary Tree. Placing a Liaison between Two Members of the Same Level in an Organization Structure of a Complete Binary Tree.
Barbara A. Mark, Linda C. Hughes, Michael Belyea, Cynthia T. Bacon, YunKyung Chang & Cheryl A. Jones. (2008) Exploring Organizational Context and Structure as Predictors of Medication Errors and Patient Falls. Journal of Patient Safety 4:2, pages 66-77.
Crossref
Leo HDJ Booij & Evert van Leeuwen. (2008) Teamwork and the legal and ethical responsibility of the anaesthetist. Current Opinion in Anaesthesiology 21:2, pages 178-182.
Crossref
Jody Hoffer Gittell. (2008) Relationships and Resilience. The Journal of Applied Behavioral Science 44:1, pages 25-47.
Crossref
Helen Shipton & Doris Fay. 2008. Determinants of Innovative Behaviour. Determinants of Innovative Behaviour 43 62 .
Rob Austin & Jody Hoffer Gittell. 2009. Business Performance Measurement. Business Performance Measurement 449 476 .
Margit Osterloh & Bruno Frey. 2009. Business Performance Measurement. Business Performance Measurement 431 432 .
K. Sawada. (2007) A model of placing a liaison in the same level of a pyramid organization structure. A model of placing a liaison in the same level of a pyramid organization structure.
Cynthia Whitehead. (2007) The doctor dilemma in interprofessional education and care: how and why will physicians collaborate?. Medical Education 41:10, pages 1010-1016.
Crossref
Antoinette Weibel. (2016) Formal Control and Trustworthiness. Group & Organization Management 32:4, pages 500-517.
Crossref
Bi-Fen Hsu, Wei-Li Wu & Ryh-Song Yeh. (2007) Personality Composition, Affective Tie and Knowledge Sharing: A Team Level Analysis. Personality Composition, Affective Tie and Knowledge Sharing: A Team Level Analysis.
Sung-Choon Kang, Shad S. Morris & Scott A. Snell. (2007) Relational Archetypes, Organizational Learning, and Value Creation: Extending the Human Resource Architecture. Academy of Management Review 32:1, pages 236-256.
Crossref
Barbara A. Mark, Linda C. Hughes, Michael Belyea, Yunkyung Chang, David Hofmann, Cheryl B. Jones & Cynthia T. Bacon. (2007) Does safety climate moderate the influence of staffing adequacy and work conditions on nurse injuries?. Journal of Safety Research 38:4, pages 431-446.
Crossref
Antoinette Weibel. 2007. Individuum und Organisation. Individuum und Organisation 179 199 .
Gregory J Nadolski, Mary A Bell, Barbara B Brewer, Richard M Frankel, Herbert E Cushing & James J Brokaw. (2006) Evaluating the quality of interaction between medical students and nurses in a large teaching hospital. BMC Medical Education 6:1.
Crossref
Barbara B. Brewer. (2016) Relationships Among Teams, Culture, Safety, and Cost Outcomes. Western Journal of Nursing Research 28:6, pages 641-653.
Crossref
Jonathan R. Anderson. (2005) Managing Employees in the Service Sector: A Literature Review and Conceptual Development. Journal of Business and Psychology 20:4, pages 501-523.
Crossref
Helen Shipton, Doris Fay, Michael West, Malcolm Patterson & Kamal Birdi. (2005) Managing People to Promote Innovation. Creativity and Innovation Management 14:2, pages 118-128.
Crossref
Claudia-Melania Chituc & Americo Lopes Azevedo. 2005. Collaborative Networks and Their Breeding Environments. Collaborative Networks and Their Breeding Environments 25 32 .
Stephan Kaiser & Gordon Müller-Seitz. (2004) ZP-Stichwort: Positive Organizational Scholarship. Zeitschrift für Planung & Unternehmenssteuerung 15:4, pages 469-474.
Crossref
Éric Alséne & François Pichault. (2009) Ajustement Mutuel et Auto‐Coordination en Entreprise. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration 21:3, pages 272-286.
Crossref
Togar M. Simatupang, Indah Victoria Sandroto & S.B. Hari Lubis. (2004) A coordination analysis of the creative design process. Business Process Management Journal 10:4, pages 430-444.
Crossref
Togar M. Simatupang, Indah Victoria Sandroto & S.B. Hari Lubis. (2004) Supply chain coordination in a fashion firm. Supply Chain Management: An International Journal 9:3, pages 256-268.
Crossref
Bret Ritchie & Michael Riley. (2004) The role of the multi-unit manager within the strategy and structure relationship; evidence from the unexpected. International Journal of Hospitality Management 23:2, pages 145-161.
Crossref
Kim S. Cameron, David Bright & Arran Caza. (2016) Exploring the Relationships between Organizational Virtuousness and Performance. American Behavioral Scientist 47:6, pages 766-790.
Crossref
Jody Hoffer Gittell, Andrew Von Nordenflycht & Thomas A. Kochan. (2016) Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry. ILR Review 57:2, pages 163-180.
Crossref
David Gillen & Ashish Lall. (2004) Competitive advantage of low-cost carriers: some implications for airports. Journal of Air Transport Management 10:1, pages 41-50.
Crossref
António Lucas Soares. 2004. E-Manufacturing: Business Paradigms and Supporting Technologies. E-Manufacturing: Business Paradigms and Supporting Technologies 11 16 .
António Lucas Soares & Jorge Pinho de Sousa. 2004. Collaborative Networked Organizations. Collaborative Networked Organizations 253 260 .
António Lucas Soares & Jorge Pinho de Sousa. 2004. Evolution of Supply Chain Management. Evolution of Supply Chain Management 265 286 .
Jill Rubery, Fang Lee Cooke, Jill Earnshaw & Mick Marchington. (2003) Inter‐organizational Relations and Employment in a Multi‐employer Environment. British Journal of Industrial Relations 41:2, pages 265-289.
Crossref
Stephen J. Frenkel. (2016) The Embedded Character of Workplace Relations. Work and Occupations 30:2, pages 135-153.
Crossref
Jon Gant, Casey Ichniowski & Kathryn Shaw. (2004) Social Capital and Organizational Change in High‐Involvement and Traditional Work Organizations. Journal of Economics & Management Strategy 11:2, pages 289-328.
Crossref
Jody Hoffer Gittell. (2016) Relationships between Service Providers and Their Impact on Customers. Journal of Service Research 4:4, pages 299-311.
Crossref
Rosemary Batt & Virginia Doellgast. 2002. The New Workplace. The New Workplace 291 310 .
Jody Hoffer Gittell. (2001) Supervisory Span, Relational Coordination and Flight Departure Performance: A Reassessment of Postbureaucracy Theory. Organization Science 12:4, pages 468-483.
Crossref
Andrew Sergeant & Stephen Frenkel. (2016) When Do Customer Contact Employees Satisfy Customers?. Journal of Service Research 3:1, pages 18-34.
Crossref
Jody Hoffer Gittell, Kathleen M. Fairfield, Benjamin Bierbaum, William Head, Robert Jackson, Michael Kelly, Richard Laskin, Stephen Lipson, John Siliski, Thomas Thornhill & Joseph Zuckerman. (2000) Impact of Relational Coordination on Quality of Care, Postoperative Pain and Functioning, and Length of Stay. Medical Care 38:8, pages 807-819.
Crossref
Jody Hoffer Gittell. (2000) Paradox of Coordination and Control. California Management Review 42:3, pages 101-117.
Crossref
Jody Hoffer Gittell, Andrew von Nordenflycht & Thomas A. Kochan. (2003) Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry. SSRN Electronic Journal.
Crossref
Thomas A. Kochan, Eileen Applebaum, Jody Hoffer Gittell & Carrie Leana. (2013) The Human Capital Dimensions of Sustainable Investment: What Investment Analysts Need to Know. SSRN Electronic Journal.
Crossref
Akifumi Ishihara. (2013) Relational Contracting and Endogenous Formation of Teamwork. SSRN Electronic Journal.
Crossref
John F. Tomer. (2012) Intangible Capital and Economic Growth. SSRN Electronic Journal.
Crossref
Nicolai J. Foss & Dana B. Minbaeva. (2009) Governing Knowledge: The Strategic Human Resource Management Dimension. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.