Citations (41)
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Read on this site (10)
Xin Zheng, Ailing Jiang & Ying Luo. (2023) Do Servant Leadership and Emotional Labor Matter for Kindergarten Teachers’ Organizational Commitment and Intention to Leave?. Early Education and Development 34:7, pages 1489-1505.
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Ágnes Győri & Éva Perpék. (2022) Work conditions and burnout: an exploratory study among Hungarian workers in family and child welfare, child protection and pedagogical professional services. European Journal of Social Work 25:5, pages 777-791.
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Evelyne Fouquereau, Alexandre J. S. Morin, Émilie Lapointe, René Mokounkolo & Nicolas Gillet. (2019) Emotional labour profiles: Associations with key predictors and outcomes. Work & Stress 33:3, pages 268-294.
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Eda Ulus & Yiannis Gabriel. (2018) Bridging the contradictions of social constructionism and psychoanalysis in a study of workplace emotions in India. Culture and Organization 24:3, pages 221-243.
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Michael P. Newnham. (2017) A comparison of the enactment and consequences of emotional labor between frontline hotel workers in two contrasting societal cultures. Journal of Human Resources in Hospitality & Tourism 16:2, pages 192-214.
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Neerpal Rathi & Kidong Lee. (2016) Emotional exhaustion and work attitudes: Moderating effect of personality among frontline hospitality employees. Journal of Human Resources in Hospitality & Tourism 15:3, pages 231-251.
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Moji Shahvali, Lisa Beesley, Roya Rahimi & Reihaneh Shahvali. (2016) Measuring empathy within hotel employees. Anatolia 27:2, pages 237-250.
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Pi-Chuan Sun, Wan-Ju Hsu & Kuang-Cheng Wang. (2012) Enhancing the commitment to service quality through developmental and rewarding systems: CSQ consistency as a moderator. The International Journal of Human Resource Management 23:7, pages 1462-1480.
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Ziguang Chen, Hongwei Sun, Wing Lam, Qing Hu, Yuanyuan Huo & Jian
An Zhong. (2012) Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance. The International Journal of Human Resource Management 23:4, pages 826-845.
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Esmat Taheri, Kosar Shirzad, Fatemeh Afsahi & Masoumeh Kouhsari. The Effect of Teacher Emotional Labor on Commitment: The Mediating Role of Teacher Psychological Capital in Iranian Primary Schools. Educational Studies 0:0, pages 1-17.
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Articles from other publishers (31)
Jeffrey Joseph Haynie, Bryan Fuller, Christopher L. Martin & Joe Story. (2023) Overall justice and emotion regulation: combining surface acting with unfairness talk for greater satisfaction and less exhaustion. Management Decision 61:6, pages 1517-1534.
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Christina Ling-Hsing Chang. (2023) How Does IT Influence Chinese IS/IT Users' Job Burnout?. Journal of Global Information Management 31:1, pages 1-24.
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Mehmet POLAT. (2022) Duygusal Emeğin İşten Ayrılma Niyetine Etkisinde Örgütsel Bağlılığın Aracılık Rolü: Yiyecek İçecek İşletmeleri Üzerinde Bir AraştırmaThe Mediating Role of Organizational Commitment in the Effect of Emotional Labor on Turnover Intention: A Study on Food and Beverage Businesses. GSI Journals Serie A: Advancements in Tourism Recreation and Sports Sciences 5:2, pages 145-162.
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Stanley Y. B. Huang, Yu-Ming Fei & Yue-Shi Lee. (2021) Predicting Job Burnout and Its Antecedents: Evidence from Financial Information Technology Firms. Sustainability 13:9, pages 4680.
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Norchène Ben Dahmane Mouelhi, Fatma Khlif Fakhfekh & Mehdi Dahmen. (2021) L’« énergie humaine positive » et la « responsabilité sincère » d’entreprise. Recherche et Cas en Sciences de Gestion N° 18:1, pages 71-82.
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Yisheng Peng, Jie Ma, Wenqin Zhang & Steve Jex. (2021) Older and Less Deviant? The Paths Through Emotional Labor and Organizational Cynicism. Work, Aging and Retirement 7:1, pages 20-30.
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Xin Zheng, Xiao Shi & Yuan Liu. (2020) Leading Teachers’ Emotions Like Parents: Relationships Between Paternalistic Leadership, Emotional Labor and Teacher Commitment in China. Frontiers in Psychology 11.
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Ji Wen, Songshan (Sam) Huang & Pingping Hou. (2019) Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management 81, pages 120-130.
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Jiaxi Peng, Ye He, Jing Deng, Lulu Zheng, Yi Chang & Xianqiang Liu. (2019) Emotional labor strategies and job burnout in preschool teachers: Psychological capital as a mediator and moderator. Work 63:3, pages 335-345.
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Hong T.M. Bui, Jonathan Pinto & Abhishek Srivastava. (2019) Sexualization of the work environment and emotional exhaustion. International Journal of Manpower 40:4, pages 558-573.
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Hongbiao Yin, Shenghua Huang & Lijie Lv. (2018) A Multilevel Analysis of Job Characteristics, Emotion Regulation, and Teacher Well-Being: A Job Demands-Resources Model. Frontiers in Psychology 9.
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Shefali Nandan, Daphne Halkias, Paul W. Thurman, Marcos Komodromos, Baker Ahmad Alserhan, Chris Adendorff, Norashfah Hanim Yaakop Yahaya Alhaj, Alfredo De Massis, Eleanna Galanaki, Norma Juma, Eileen Kwesiga, Anayo D. Nkamnebe & Claire Seaman. (2018) Assessing cross-national invariance of the three-component model of organizational commitment. EuroMed Journal of Business 13:3, pages 254-279.
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William J. Becker, Russell Cropanzano, Phoenix Van Wagoner & Ksenia Keplinger. (2017) Emotional Labor Within Teams: Outcomes of Individual and Peer Emotional Labor on Perceived Team Support, Extra-Role Behaviors, and Turnover Intentions. Group & Organization Management 43:1, pages 38-71.
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Kwang-Soo Lee & 정정희. (2017) Relationships among Employees' Emotion Labor, Sport Center Emotion, Service Quality, and Relationship Retention in Commercial Sports Centers. Korean Journal of Sport Science 28:1, pages 91-103.
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Friederike Doerwald, Susanne Scheibe, Hannes Zacher & Nico W. Van Yperen. (2016) Emotional Competencies Across Adulthood: State of Knowledge and Implications for the Work Context. Work, Aging and Retirement 2:2, pages 159-216.
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Helena Nguyen, Markus Groth & Anya Johnson. (2013) When the Going Gets Tough, the Tough Keep Working. Journal of Management 42:3, pages 615-643.
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Hemangi BhaleraoSatishchandra Kumar. (2016) Role of Emotional Intelligence in Leaders on the Commitment Level of Employees: A Study in Information Technology and Manufacturing Sector in India. Business Perspectives and Research 4:1, pages 41-53.
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Wenyan Wang, Hongbiao Yin & Shenghua Huang. (2015) The missing links between emotional job demand and exhaustion and satisfaction: testing a moderated mediation model. Journal of Management & Organization 22:1, pages 80-95.
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Panagiotis Gkorezis, Eugenia Petridou & Theodora Krouklidou. (2015) The Detrimental Effect of Machiavellian Leadership on Employees’ Emotional Exhaustion: Organizational Cynicism as a Mediator. Europe’s Journal of Psychology 11:4, pages 619-631.
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David E. Okurame & Rhoda Fabunmi. (2014) Protean and boundaryless careers. Career Development International 19:1, pages 73-100.
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Jared Kenworthy, Cara Fay, Mark Frame & Robyn Petree. (2014) A meta-analytic review of the relationship between emotional dissonance and emotional exhaustion. Journal of Applied Social Psychology 44:2, pages 94-105.
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Gianfranco Walsh & Boris Bartikowski. (2013) Employee emotional labour and quitting intentions: moderating effects of gender and age. European Journal of Marketing 47:8, pages 1213-1237.
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Vahid Zamanzadeh, Leila Valizadeh, Leila Sayadi, Fariba Taleghani, Fuchsia Howard & Alireza Jeddian. (2013) Emotional Labour of Caring for Hematopoietic Stem Cell Transplantation Patients: Iranian Nurses' Experiences. Asian Nursing Research 7:2, pages 91-97.
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John D. Kammeyer‐Mueller, Alex L. Rubenstein, David M. Long, Michael A. Odio, Brooke R. Buckman, Yiwen Zhang & Marie D. K. Halvorsen‐Ganepola. (2012) A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor. Personnel Psychology 66:1, pages 47-90.
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Ann Marie Ryan & Robert E. Ployhart. 2012. Handbook of Psychology, Second Edition. Handbook of Psychology, Second Edition.
Mariann Kovács, Eszter Kovács & Katalin Hegedűs. (2012) The relationship between emotion work and burnout. A comparative study in various groups of health care workers. Mentálhigiéné és Pszichoszomatika 13:2, pages 219-241.
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Wing Lam & Ziguang Chen. (2012) When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory. International Journal of Hospitality Management 31:1, pages 3-11.
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