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The International Journal of Human Resource Management Volume 23, 2012 - Issue 6
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Original Articles

Exploring the dimensions of attrition in Indian BPOs

Santoshi Sengupta Department of Professional Development, Jaypee Institute of Information Technology, Noida, India
&
Aayushi Gupta Department of Professional Development, Jaypee Institute of Information Technology, Noida, IndiaCorrespondence[email protected]
Pages 1259-1288 | Published online: 01 Jun 2011

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Read on this site (2)

Olayemi Abdullateef Aliyu & Munyaradzi Wellington Nyadzayo. (2018) Reducing employee turnover intention: a customer relationship management perspective. Journal of Strategic Marketing 26:3, pages 241-257.
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Melissa S. Woodard & Kimberly E. Sherman. (2015) Toward a more complete understanding of offshoring: bringing employees into the conversation. The International Journal of Human Resource Management 26:16, pages 2019-2038.
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Articles from other publishers (18)

Alfred Presbitero, Mendiola Teng‐Calleja & Ma. Regina M. Hechanova. (2021) Managing human resources in information technology and business process offshoring firms operating in Asia: a literature review toward theoretically and contextually grounded research. Asia Pacific Journal of Human Resources 61:3, pages 668-693.
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Amandeep Kaur & Veer P. Gangwar. 2023. HR Analytics in an Era of Rapid Automation. HR Analytics in an Era of Rapid Automation 168 188 .
Santosh Kumar Gupta & Nitesh Bhatia. (2023) A Decade of Trend in the Employee Turnover Intention Study in India: A Systematic Review and Recommendation. FIIB Business Review, pages 231971452311589.
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Neha Bellamkonda & Murugan Pattusamy. (2022) Intention to stay and happiness: a moderated mediation model of work engagement and hope. South Asian Journal of Business Studies.
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Saswat Barpanda & Athira S.. (2022) Cause of Attrition in an Information Technology-Enabled Services Company. International Journal of Human Capital and Information Technology Professionals 13:1, pages 1-22.
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Manoj K. SharmaPoonam Sharma. (2021) Exploring the Link of Psycho-social Factors and Job Environment Taking Mutual Trust as Mediator. Management and Labour Studies 46:4, pages 363-378.
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Pallavi Pandey, Saumya Singh & Pramod Pathak. (2021) An exploratory study on factors contributing to job dissatisfaction of retail employees in India. Journal of Retailing and Consumer Services 61, pages 102571.
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Bhupendra Kumar VermaBikrant Kesari. (2019) Does the Morale Impact on Employee Turnover Intention? An Empirical Investigation in the Indian Steel Industry. Global Business Review 21:6, pages 1466-1488.
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Milosz Miszczynski. (2019) Mutual dependency: Offshored labour and family organisation in post-socialist Romania. Organization 27:5, pages 641-659.
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Kelitha Cherian & T.J. Kamalanabhan. (2019) Organizational and Talent attributes of the Indian IT industry. Employee Relations: The International Journal 41:5, pages 876-897.
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Secki P. Jose. 2019. Globalization, Labour Market Institutions, Processes and Policies in India. Globalization, Labour Market Institutions, Processes and Policies in India 211 233 .
Crystal Zhang & Jim Stewart. 2017. The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention. The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention 473 493 .
Chandrima Roy, Dora Scholarios & Phil Taylor. 2017. Critical Perspectives on Work and Employment in Globalizing India. Critical Perspectives on Work and Employment in Globalizing India 57 80 .
Mary C. Lacity, Shaji A. Khan & Aihua Yan. 2017. Outsourcing and Offshoring Business Services. Outsourcing and Offshoring Business Services 499 651 .
Mary C Lacity, Shaji A. Khan & Aihua Yan. (2016) Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions. Journal of Information Technology 31:3, pages 269-328.
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Phil Taylor, Premilla D'Cruz, Ernesto Noronha & Dora Scholarios. (2014) ‘From boom to where?’: the impact of crisis on work and employment in Indian BPO. New Technology, Work and Employment 29:2, pages 105-123.
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Stephen Deery, Vandana Nath & Janet Walsh. (2013) Why do off-shored Indian call centre workers want to leave their jobs?. New Technology, Work and Employment 28:3, pages 212-226.
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Priya Thaly & Vinita Sinha. (2013) To Prevent Attrition in Business Process Outsourcing, Focus on People. Global Business and Organizational Excellence 32:3, pages 35-43.
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