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Erik Mygind du Plessis & Sine Nørholm Just. (2023) Professional resonance: role conflict, identity work, and well-being in Danish retail banking. The International Journal of Human Resource Management 0:0, pages 1-29.
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Waseem Bahadur, Saira Aziz & Salman Zulfiqar. (2018) Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality. Cogent Business & Management 5:1.
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Articles from other publishers (4)
Hsien-Chun Chen, Szu-Yin Lin & I-Heng Chen. (2023) Image discrepancy around professional work matters: a moderated mediation study. Current Psychology.
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Jeroen J. L. Schepers & Michel van der Borgh. (2020) A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture. Journal of Service Research 23:3, pages 255-280.
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Ruth Maria Stock. (2016) Understanding the relationship between frontline employee boreout and customer orientation. Journal of Business Research 69:10, pages 4259-4268.
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Neha Bhardwaj & Anupama Vohra. (2015) Salesperson Customer Orientation as an Antecedent to Customer Loyalty: An Exploratory Study. SSRN Electronic Journal.
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