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The International Journal of Human Resource Management Volume 25, 2014 - Issue 19
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Original Articles

The influences of internal service quality and job standardization on job satisfaction with supports as mediators: flight attendants at branch workplace

Dr. Chun-Fang Chiang PhD.Department of Tourism Management, Chinese Culture University, Taipei, TaiwanCorrespondence[email protected]
&
Kuo-Ping WuDepartment of International Business Administration, Chinese Culture University, Taipei, Taiwan
Pages 2644-2666 | Published online: 06 Feb 2014

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Omar Chehab, Mona Bouzari & Shiva Ilkhanizadeh. (2022) Job Motivation Mediating the Effects of Standardization on Restaurant Frontline Employees’ Job Outcomes: Evidence from Lebanon. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-23.
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Seongseop (Sam) Kim, Antony King Fung Wong, Heesup Han & Man Wah (Vanessa) Yeung. (2022) How does the COVID-19 pandemic influence travel industry employees in Hong Kong? Structural relationships among airline crew’s job-related stressors, mental health and other consequences. Asia Pacific Journal of Tourism Research 27:1, pages 69-85.
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Carol Flinchbaugh, Ghadir Ishqaidef & Clint Chadwick. (2020) A Shared Human Resources Change Initiative: What Influences (in)Effectiveness?. Journal of Change Management 20:4, pages 369-386.
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Articles from other publishers (23)

Anjali Dutta, Santosh Rangnekar & Piyali Ghosh. (2023) Linking personal interaction, co-worker support and communities of practice with goal priority: a moderated-mediation model. VINE Journal of Information and Knowledge Management Systems.
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Shahzaf Iqbal, Tahir Ashfaq, Che Azlan Bin Taib & Mohd Rizal Razalli. (2023) The effect of quality culture on service quality of public and private Universities: A comparative analysis. PLOS ONE 18:4, pages e0283679.
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Ching-Cheng Shen, Chien-Chi Yeh & Chun-Nan Lin. (2022) Using the perspective of business information technology technicians to explore how information technology affects business competitive advantage. Technological Forecasting and Social Change 184, pages 121973.
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Anjali Dutta & Santosh Rangnekar. (2022) Co-Worker Support and Communities of Practice. International Journal of Knowledge Management 18:1, pages 1-17.
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Mehmet SEYHAN. (2021) İç Hizmet Kalitesinin İşgören Performansı Üzerindeki Etkisinde Kurumsal Aidiyetin Aracı RolüThe Mediating Role of Organizational Belonging in the Effect of Internal Service Quality on Employee Performance. Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD) 13:25, pages 413-428.
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Naglaa Fathy El Dessouky & Asmaa Al-Ghareeb. (2021) The Relationship of HR Internal Service Quality on Employees' Satisfaction in the Banking Sector of Bharain. The Relationship of HR Internal Service Quality on Employees' Satisfaction in the Banking Sector of Bharain.
Josua Tarigan, Amelia Rika Sanchia Susanto, Saarce Elsye Hatane, Ferry Jie & Foedjiawati Foedjiawati. (2020) Corporate social responsibility, job pursuit intention, quality of work life and employee performance: case study from Indonesia controversial industry. Asia-Pacific Journal of Business Administration 13:2, pages 141-158.
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Muhammad Ibrahim Abdullah, Dechun Huang, Muddassar Sarfraz, Larisa Ivascu & Amir Riaz. (2020) Effects of internal service quality on nurses’ job satisfaction, commitment and performance: Mediating role of employee well‐being. Nursing Open 8:2, pages 607-619.
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Omar Chehab, Shiva Ilkhanizadeh & Mona Bouzari. (2021) Impacts of Job Standardisation on Restaurant Frontline Employees: Mediating Effect of Emotional Labour. Sustainability 13:3, pages 1525.
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Arash Mashhady, Hamidreza Khalili & Ardalan Sameti. (2021) Development and application of a service design-based process for improvement of human resource management service quality. Business Process Management Journal 27:2, pages 459-485.
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Goran Perić, Sandra Dramićanin & Nebojša Pavlović. (2021) The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies: The case of Serbia. Menadzment u hotelijerstvu i turizmu 9:1, pages 43-60.
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Benny Hutahayan. (2019) Work: covenant, social support and their impacts on multiple performance outcomes. International Journal of Organizational Analysis 28:2, pages 417-433.
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Qingguo Zhai, Saifang Wang & Helen Weadon. (2017) Thriving at work as a mediator of the relationship between workplace support and life satisfaction. Journal of Management & Organization 26:2, pages 168-184.
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Niusha Talebzadeh & Osman M. Karatepe. (2019) Work social support, work engagement and their impacts on multiple performance outcomes. International Journal of Productivity and Performance Management 69:6, pages 1227-1245.
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Kornilia Skarpeta, Maria Koemtzi & Dimitrios Aidonis. (2019) Measuring internal service quality: the case of the Greek public higher education institutions. The TQM Journal 32:2, pages 268-287.
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Gyan Prakash & Shefali Srivastava. (2019) Role of internal service quality in enhancing patient centricity and internal customer satisfaction. International Journal of Pharmaceutical and Healthcare Marketing 13:1, pages 2-20.
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M. L. Singla & Apeksha Hooda. 2018. Digital India. Digital India 181 207 .
Chaktin Fung, Piyush Sharma, Zhan Wu & Yong Su. (2017) Exploring service climate and employee performance in multicultural service settings. Journal of Services Marketing 31:7, pages 784-798.
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Corina Braun & Karsten Hadwich. (2017) Determinants of perceived internal service complexity. European Business Review 29:1, pages 123-152.
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Piyush Sharma, Titus Tak Chuen Kong & Russel P.J. Kingshott. (2016) Internal service quality as a driver of employee satisfaction, commitment and performance. Journal of Service Management 27:5, pages 773-797.
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Wen-tao Zhang & Xiang-bin Yan. (2016) A reversely deriving approach to internal service failure management using fuzzy FMEA. A reversely deriving approach to internal service failure management using fuzzy FMEA.
Jeroen G. Meijerink, Tanya Bondarouk & David P. Lepak. (2016) Employees as Active Consumers of HRM: Linking Employees’ HRM Competences with Their Perceptions of HRM Service Value. Human Resource Management 55:2, pages 219-240.
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Sheng-Hshiung Tsaur, Chih-Hung Wang, Chang-Hua Yen & Yi-Chun Liu. (2014) Job standardization and service quality: The mediating role of prosocial service behaviors. International Journal of Hospitality Management 40, pages 130-138.
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