Advanced search
Publication Cover
The International Journal of Human Resource Management Volume 27, 2016 - Issue 6
Submit an article Journal homepage
10,664
Views
45
CrossRef citations to date
0
Altmetric
Original Articles

Looking beyond HRM practices in enhancing employee retention in BPOs: focus on employee–organisation value fit

Alfred PresbiteroDepartment of Management, Faculty of Business and Law, Deakin University, Melbourne, AustraliaCorrespondence[email protected]
,
Banjo RoxasDepartment of Management, Faculty of Business and Law, Deakin University, Melbourne, Australia
&
Doren ChadeeDepartment of Management, Faculty of Business and Law, Deakin University, Melbourne, Australia
Pages 635-652 | Published online: 27 Apr 2015

Citations (45)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (4)

Min Young Kim & Ador Torneo. (2021) The Roles of Strategic Human Resource Management and Person–Environment Fit On Nonprofit Public Service Motivation. Public Integrity 23:1, pages 33-51.
Read now
Cristiana R. Lages, Nigel F. Piercy, Neeru Malhotra & Cláudia Simões. (2020) Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees. The International Journal of Human Resource Management 31:21, pages 2737-2760.
Read now
Jesper Rosenberg Hansen, Ann-Kristina Løkke & Kenneth Lykke Sørensen. (2019) Long-Term Absenteeism From Work: Disentangling the Impact of Sector, Occupational Groups and Gender. International Journal of Public Administration 42:8, pages 628-641.
Read now
Jaimee Felice Caringal-Go & Ma. Regina M. Hechanova. (2018) Motivational Needs and Intent to Stay of Social Enterprise Workers. Journal of Social Entrepreneurship 9:3, pages 200-214.
Read now

Articles from other publishers (41)

Vaida Jaškevičiūtė, Tibor Zsigmond, Szilárd Berke & Nemanja Berber. (2023) Investigating the impact of person-organization fit on employee well-being in uncertain conditions: a study in three central European countries. Employee Relations: The International Journal.
Crossref
Juliansyah Noor, Zakiyya Tunnufus, Voppy Yulia Handrian & Yumhi Yumhi. (2023) Green human resources management practices, leadership style and employee engagement: Green banking context. Heliyon 9:12, pages e22473.
Crossref
Sherry May D. Aquino, Jean Paolo G. Lacap, Rogie Ann I. Arcilla, Karen Claire A. Solano, Kenneth John T. Alipante & Teresita Suliva Lacanilao. 2023. Modern Perspectives and Current Trends in Asian Education, Psychology, and Sociology. Modern Perspectives and Current Trends in Asian Education, Psychology, and Sociology 174 201 .
Thanh Huynh & Md Mahabur Rahman Sheikh. (2023) The influences of psychosocial work environment on the turnovers of civil service cadre officers in rural Bangladesh: an empirical study. International Journal of Public Sector Management.
Crossref
Susanne Thiessen. (2023) Engaging First Nations People at Work: The Influence of Culture and Context. Administrative Sciences 13:8, pages 179.
Crossref
Nhat Tan Pham, Tran Hoang Tuan, Tri Dinh Le, Phuong Ngoc Duy Nguyen, Muhammad Usman & Gleriani Torres Carbone Ferreira. (2023) Socially responsible human resources management and employee retention: The roles of shared value, relationship satisfaction, and servant leadership. Journal of Cleaner Production 414, pages 137704.
Crossref
Alfred Presbitero, Mendiola Teng‐Calleja & Ma. Regina M. Hechanova. (2021) Managing human resources in information technology and business process offshoring firms operating in Asia: a literature review toward theoretically and contextually grounded research. Asia Pacific Journal of Human Resources 61:3, pages 668-693.
Crossref
Xiwei Zhang & Xiaoyan Liang. (2022) How does the power dynamics in the information technology outsourcing supply chain influence supplier's talent retention: a multiple case study. Personnel Review 52:4, pages 1146-1168.
Crossref
Abdul Samad Kakar, Nida Muhammad Khan & Aftab Haider. (2023) The turnover intention among IT professionals: A person-organisation fit, person-job fit, and HRM perspective. Human Systems Management 42:3, pages 325-335.
Crossref
Gizem Karaca, Cem Tanova & Korhan Gokmenoglu. (2023) How do shared values improve eudaimonic workplace well-being: role of perceived justice and emotional exhaustion among nurses. Journal of Health Organization and Management 37:2, pages 158-176.
Crossref
J. Prince Antony, J. D. Aarthi Dhakshana & A. Arun Kumar. 2023. Proceedings of the International Conference on Emerging Trends in Business & Management (ICETBM 2023). Proceedings of the International Conference on Emerging Trends in Business & Management (ICETBM 2023) 35 41 .
J. Aubouin-Bonnaventure, S. Chevalier, H. Coillot, F.-J. Lahiani & E. Fouquereau. (2022) Effets des pratiques organisationnelles vertueuses sur les comportements citoyens et l’intention de rester dans l’entreprise : le rôle médiateur de l’adéquation personne-organisation. Psychologie du Travail et des Organisations 28:3, pages 183-195.
Crossref
Silvia Dorado, Ying Chen, Andrea M. Prado & Virginia Simon. (2021) Attuned HRM Systems for Social Enterprises. Journal of Business Ethics 178:3, pages 829-848.
Crossref
Paulo Evelton Lemos de Sousa, João Paulo Vieira Costa, Simone Borges Simão Monteiro & João Carlos Félix Souza. 2022. Information Systems and Technologies. Information Systems and Technologies 110 131 .
Mohd Yusoff Yusliza, Juhari Noor Faezah, Nora’aini Ali, Noor Maizura Mohamad Noor, T. Ramayah, M. Imran Tanveer & Olawole Fawehinmi. (2020) Effects of supportive work environment on employee retention: the mediating role of person–organisation fit. Industrial and Commercial Training 53:3, pages 201-216.
Crossref
Alka Rai & Benjamin Nandy. (2021) Employer brand to leverage employees’ intention to stay through sequential mediation model: evidence from Indian power sector. International Journal of Energy Sector Management 15:3, pages 551-565.
Crossref
Elena Zubielevitch, Helena D. Cooper–Thomas & Gordon W. Cheung. (2021) The (socio) politics of misfit: a moderated-mediation model. Journal of Managerial Psychology 36:2, pages 138-155.
Crossref
Qiongjing Hu, Jingjing Yao & Zhi‐Xue Zhang. (2020) Selecting people based on person‐organisation fit: Implications for intrateam trust and team performance. Human Resource Management Journal 31:1, pages 293-310.
Crossref
Zornitsa Yordanova & Borislava Stoimenova. 2021. Smart Innovations in Communication and Computational Sciences. Smart Innovations in Communication and Computational Sciences 185 195 .
Hoa Do, Charmi Patel, Pawan Budhwar, Anastasia A. Katou, Bimal Arora & Manh Dao. (2020) Institutionalism and its effect on HRM in the ASEAN context: Challenges and opportunities for future research. Human Resource Management Review 30:4, pages 100729.
Crossref
Alda Deas & Melinde Coetzee. (2020) Psychological contract, career concerns, and retention practices satisfaction of employees: Exploring interaction effects. Current Psychology 39:6, pages 1990-1998.
Crossref
Francis Kasekende, Sentrine Nasiima & Sam Omuudu Otengei. (2020) Strategic human resource practices, emotional exhaustion and OCB: the mediator role of person-organization fit. Journal of Organizational Effectiveness: People and Performance 7:3, pages 275-295.
Crossref
Alfred Presbitero & Mendiola Teng-Calleja. (2019) Employee Intention to Stay in an Organization: Examining the Role of Calling and Perceived Supervisor Support Through the Theoretical Lens of Work as Calling. Journal of Career Assessment 28:2, pages 320-336.
Crossref
José M. Peiró, Jaime Andrés Bayona, Amparo Caballer & Annamaria Di Fabio. (2020) Importance of work characteristics affects job performance: The mediating role of individual dispositions on the work design-performance relationships. Personality and Individual Differences 157, pages 109808.
Crossref
Fanny Martdianty, Alan Coetzer & Pattanee Susomrith. (2020) Job embeddedness of manufacturing SME employees in Indonesia. Employee Relations: The International Journal 42:1, pages 180-193.
Crossref
Rawan Alafeshat & Cem Tanova. (2019) Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry. Sustainability 11:22, pages 6191.
Crossref
Sri Langgeng Ratnasari, Gandhi Sutjahjor & Adam. (2019) EMPLOYEES’ PERFORMANCE: ORGANIZATIONAL CULTURE AND LEADERSHIP STYLE THROUGH JOB SATISFACTION. Humanities & Social Sciences Reviews 7:5, pages 597-608.
Crossref
Afshin Jahanbazi Goujani, Arash Shahin, Ali Nasr Isfahani & Ali Safari. (2019) Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company. Benchmarking: An International Journal 26:6, pages 1728-1748.
Crossref
Amlan Haque, Mario Fernando & Peter Caputi. (2019) Perceived human resource management and presenteeism. Asia-Pacific Journal of Business Administration 11:2, pages 110-130.
Crossref
Chandrakantan Subramaniam, Ling Suan Choo & Johanim Johari. (2019) What makes employees want to stay? A study in the Malaysian manufacturing sector. Global Business and Organizational Excellence 38:5, pages 33-43.
Crossref
Anton Grobler, Sonja Grobler & Rose Mathafena. (2019) Measurement of the perceptions of human resource practices in a seemingly collectivistic culture. SA Journal of Human Resource Management 17.
Crossref
Chandrakantan Subramaniam, Choo Ling Suan & Johanim Johari. 2019. Proceedings of the Second International Conference on the Future of ASEAN (ICoFA) 2017 - Volume 1. Proceedings of the Second International Conference on the Future of ASEAN (ICoFA) 2017 - Volume 1 103 110 .
Julia D’Onofrio. (2018) De las orejas a la cola. Deleite, parodia y autoconocimiento en las representaciones simbólicas del asno y el mono en el <em>Quijote</em> (II, 24-28). Anales Cervantinos 50, pages 105.
Crossref
K. Liu, J. Yan & C. Zou. (2018) Behaviour of recycled aggregate concrete under combined compression and shear stresses. Materiales de Construcción 68:331, pages 162.
Crossref
Abdul Samad Kakar, Roselina Ahmad Saufi & Harcharanjit Singh. (2018) Understanding linkage between human resource management practices and intention to leave. Understanding linkage between human resource management practices and intention to leave.
K.B. Aviso, A.P. Mayol, M.A.B. Promentilla, J.R. Santos, R.R. Tan, A.T. Ubando & K.D.S. Yu. (2018) Allocating human resources in organizations operating under crisis conditions: A fuzzy input-output optimization modeling framework. Resources, Conservation and Recycling 128, pages 250-258.
Crossref
Mark Bussin. 2018. Psychology of Retention. Psychology of Retention 395 413 .
Alda Deas. 2018. Psychology of Retention. Psychology of Retention 331 351 .
Megan Paull & Craig Whitsed. 2018. Disciplining the Undisciplined?. Disciplining the Undisciplined? 193 210 .
Subhash C. Kundu & Kusum Lata. (2017) Effects of supportive work environment on employee retention. International Journal of Organizational Analysis 25:4, pages 703-722.
Crossref
Srinivas Rao Pingali, Janet Rovenpor & Grishma Shah. 2017. Human Capital and Innovation. Human Capital and Innovation 161 191 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.