Advanced search
Publication Cover
The International Journal of Human Resource Management Volume 28, 2017 - Issue 4
Submit an article Journal homepage
846
Views
10
CrossRef citations to date
0
Altmetric
Original Articles

Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective

Hung Trong HoangAdelaide Business School, The University of Adelaide, Adelaide, Australia;Hue College of Economics, Hue University, Hue, VietnamCorrespondence[email protected]
,
Sally Rao HillAdelaide Business School, The University of Adelaide, Adelaide, Australia
,
Susan FreemanBusiness School, The University of South Australia, Adelaide, Australia
,
Vinh Nhat LuResearch School of Management, College of Business and Economics, The Australian National University, Canberra, Australia
&
Brian C. ImrieKDU University College Penang, Pulau Penang, Malaysia
Pages 627-656 | Published online: 30 Dec 2015

Citations (10)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (2)

Hung Trong Hoang, Nga Thi Thuy Ho & Ninh Nguyen. (2022) The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis. Journal of Hospitality Marketing & Management 31:3, pages 369-395.
Read now
Anh Truong & Jo Barraket. (2018) Engaging workers in resource-poor environments: the case of social enterprise in Vietnam. The International Journal of Human Resource Management 29:20, pages 2949-2970.
Read now

Articles from other publishers (8)

Diin Fitri Ande, Sari Wahyuni & Ratih Dyah Kusumastuti. (2023) Investigating the impact of service leaders’ competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ performance. Journal of Islamic Marketing.
Crossref
Hung Trong Hoang. (2021) How Does Service Climate Influence Hotel Employees’ Brand Citizenship Behavior? A Social Exchange and Social Identity Perspective. Australasian Marketing Journal 30:1, pages 51-59.
Crossref
Hiroaki Saito, David Solnet, Richard Robinson & Neil Paulsen. (2021) Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management 47, pages 190-201.
Crossref
Gabby Walters, Lukas Huck, Richard N.S. Robinson & Jürg Stettler. (2021) Commercial hospitality in tourism: A global comparison of what culturally matters. International Journal of Hospitality Management 95, pages 102939.
Crossref
Nhat Tan Pham, Tan Vo-Thanh, Muhammad Shahbaz, Toan Luu Duc Huynh & Muhammad Usman. (2020) Managing environmental challenges: Training as a solution to improve employee green performance. Journal of Environmental Management 269, pages 110781.
Crossref
Ying Zhu, Susan Freeman & S. Tamer Cavusgil. (2018) Service quality delivery in a cross-national context. International Business Review 27:5, pages 1022-1032.
Crossref
Hung Trong Hoang, Sally Rao Hill, Vinh Nhat Lu & Susan Freeman. (2018) Drivers of service climate: an emerging market perspective. Journal of Services Marketing 32:4, pages 476-492.
Crossref
Nga Thi Thuy Ho, Pi‐Shen Seet, Janice T. Jones & Hung Trong Hoang. (2018) Managing the Re‐Entry Process of Returnee Government Scholars in an Emerging Transition Economy – An Embeddedness Perspective. Australian Journal of Public Administration 77:2, pages 154-171.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.