Citations (52)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (14)
Shazia Nauman, Sania Zahra Malik & Farida Saleem. (2023) The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees’ unethical behavior and organizational citizenship behavior. The International Journal of Human Resource Management 34:18, pages 3491-3519.
Read now
Read now
Mark Jones, Rosemary Ricciardelli & Mark Norman. (2023) ‘Not everybody can do this job’: a qualitative inquiry into emotional labour from RCMP detachment services assistants. Policing and Society 33:8, pages 985-1003.
Read now
Read now
Soraia Oliveira, Ana Pinto, Carla Carvalho, Rui Coelho de Moura, Paulo Santos-Costa & Sonia Gondim. (2023) Emotional labour demands and work engagement in Portuguese police officers. Police Practice and Research 24:2, pages 199-215.
Read now
Read now
Yvonne Brunetto, Matthew J. Xerri, Benjamin Farr-Wharton, Edith Cowan, Rona Beattie & Elisabetta Trinchero. (2023) The editorial. The International Journal of Human Resource Management 34:4, pages 679-692.
Read now
Read now
Soraia Oliveira, Carla Carvalho, Ana Pinto, Rui Coelho de Moura & Paulo Santos-Costa. (2023) Emotional labor, occupational identity and work engagement in Portuguese police officers. The International Journal of Human Resource Management 34:4, pages 768-804.
Read now
Read now
Hadar Nesher Shoshan, Laura Venz & Sabine Sonnentag. (2023) Reciprocal relations between emotional exhaustion and episode-specific emotional labour: An experience-sampling study. Work & Stress 0:0, pages 1-25.
Read now
Read now
Samantha Kocan & Kaitlin Miller. (2023) “Anything for the Shot”: Organizational Support, Gender, and Their Effects on Journalists Covering U.S. Protests. Journalism Practice 0:0, pages 1-19.
Read now
Read now
Yuhyung Shin, Eun Ju Lee & Won-Moo Hur. (2022) Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support. Current Issues in Tourism 25:6, pages 901-918.
Read now
Read now
Isabel de Sivatte, Judith R. Gordon, Ricardo Olmos & Cristina Simón. (2021) The effects of site experience on job performance: a missing element in work experience. The International Journal of Human Resource Management 32:21, pages 4603-4628.
Read now
Read now
Cindy Wu, Yen-Chun Chen & M. Renée Umstattd Meyer. (2020) A Moderated Mediation Model of Emotional Labor and Service Performance: Examining the Role of Work–Family Interface and Physically Active Leisure. Human Performance 33:1, pages 34-51.
Read now
Read now
Evelyne Fouquereau, Alexandre J. S. Morin, Émilie Lapointe, René Mokounkolo & Nicolas Gillet. (2019) Emotional labour profiles: Associations with key predictors and outcomes. Work & Stress 33:3, pages 268-294.
Read now
Read now
Colin Atkinson. (2019) Mind the grass! Exploring the assessment of informant coverage in policing and law enforcement. Journal of Policing, Intelligence and Counter Terrorism 14:1, pages 1-19.
Read now
Read now
Jarrod M. Haar, Maree Roche & Lieke ten Brummelhuis. (2018) A daily diary study of work-life balance in managers: utilizing a daily process model. The International Journal of Human Resource Management 29:18, pages 2659-2681.
Read now
Read now
Ida Drury. (2018) Exploring Emotional Labor in Child Welfare Using Frontline Stories. Administrative Theory & Praxis 40:4, pages 342-356.
Read now
Read now
Articles from other publishers (38)
Hyewon Park, Won-Moo Hur & Seung-Yoon Rhee. (2023) Relaxation, morning recovery state and customer- and coworker-directed extra-role service behavior: the moderating effect of work–family interface. Journal of Service Theory and Practice 33:6, pages 748-770.
Crossref
Crossref
Peng Peng & Xintian Li. (2023) The hidden costs of emotional labor on withdrawal behavior: the mediating role of emotional exhaustion, and the moderating effect of mindfulness. BMC Psychology 11:1.
Crossref
Crossref
Benjamin Hopkins, David Dowell & Joe Flitton. (2023) Emotional labour and burnout among police officers. Policing: An International Journal 46:3, pages 477-489.
Crossref
Crossref
Shanique G. Brown & Catherine S. Daus. (2023) Decision Rife with Emotions: Understanding Police Decision Making. Journal of Police and Criminal Psychology.
Crossref
Crossref
Jaeyoung Lim & Kuk-Kyoung Moon. (2023) Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from Korean Firefighters. International Journal of Environmental Research and Public Health 20:5, pages 4379.
Crossref
Crossref
Dirk De Clercq, Mumin Dayan & Poh Yen Ng. (2023) When performance demands enable change: How employees can overcome emotional dissonance and organizational underappreciation. European Management Journal.
Crossref
Crossref
Yuhyung Shin, Won-Moo Hur & Tae Won Moon. (2023) When and how sales manager feedback contributes to sales performance: the role of emotional labor and cross-selling. European Journal of Marketing 57:2, pages 599-625.
Crossref
Crossref
Asaad Alsakarneh, Bilal Sakarneh, Baha Aldeen Mohammad Fraihat, Mohammad T. Bataineh, Maher Nawasra & Arkan Walid Al-Smadi. (2023) The link between emotional labor and employee performance in the services sector. Corporate Governance and Organizational Behavior Review 7:1, pages 101-110.
Crossref
Crossref
Arnold B. Bakker, Despoina Xanthopoulou & Evangelia Demerouti. (2022) How does chronic burnout affect dealing with weekly job demands? A test of central propositions in JD‐R and COR‐theories. Applied Psychology 72:1, pages 389-410.
Crossref
Crossref
Won-Moo Hur, Yuhyung Shin & Gyeongpyo Shin. (2022) Daily relationships between customer incivility, organizational control, self-efficacy, and service performance. Journal of Retailing and Consumer Services 69, pages 103092.
Crossref
Crossref
Nicolina Taylor, Esther L. Jean & Wayne S. Crawford. 2022. Examining the Paradox of Occupational Stressors: Building Resilience or Creating Depletion. Examining the Paradox of Occupational Stressors: Building Resilience or Creating Depletion
51
78
.
Tammi Slovinsky & Sarah Jane Brubaker. (2022) Prosecution as a “Soul Crushing” Job: Emotional Labor and Secondary Trauma in Working Sexual Assault Cases. Violence and Victims 37:5, pages 588-609.
Crossref
Crossref
Murat SAĞBAŞ & İbrahim YIKILMAZ. (2022) Güvenlik Güçlerinin Performansında Duygusal Emeğin Etkisi: Kavram Ve Literatür Odaklı Bir İncelemeThe Effect of Emotional Labor on The Performance of Security Forces: A Conceptual and Literature Focused Review. SAVSAD Savunma ve Savaş Araştırmaları Dergisi.
Crossref
Crossref
Florinda Golu, Adriana Cotel, Nicu Ionel Sava, Bogdan Oprea & Sergiu Condrea. (2022) The Link between Job Demands, Burnout, and the Self-Undermining of Healthcare Employees during the COVID-19 Pandemic: An Underestimated Threat?. Healthcare 10:8, pages 1408.
Crossref
Crossref
Murat SAĞBAŞ & İbrahim YIKILMAZ. (2022) GÜVENLİK GÜÇLERİNİN PERFORMANSINDA DUYGUSAL EMEĞİN ETKİSİ: KAVRAM VE LİTERATÜR ODAKLI BİR İNCELEMEThe Effect of Emotional Labor on the Performance of Security Forces: A Conceptual and Literature Focused Review. SAVSAD Savunma ve Savaş Araştırmaları Dergisi 32:1, pages 67-100.
Crossref
Crossref
Burak ÖZDEMİR & Kürşat TARIM. (2022) PSİKOLOJİK SERMAYENİN DUYGUSAL BAĞLILIK ÜZERİNDEKİ ETKİSİNDE DUYGUSAL EMEĞİN ARACI ROLÜ: ÖĞRETMENLER ÜZERİNE BİR ARAŞTIRMA. Milli Eğitim Dergisi 51:234, pages 1305-1326.
Crossref
Crossref
Won-Moo Hur, Yuhyung Shin & Tae Won Moon. (2020) Linking Motivation, Emotional Labor, and Service Performance From a Self-Determination Perspective. Journal of Service Research 25:2, pages 227-241.
Crossref
Crossref
Arija Birze, Cheryl Regehr, Elise Paradis, Vicki LeBlanc & Gillian Einstein. (2021) Perceived organizational support and emotional labour among police communicators: what can organizational context tell us about posttraumatic stress?. International Archives of Occupational and Environmental Health 95:2, pages 425-435.
Crossref
Crossref
Kaitlin C Miller & Seth C Lewis. (2020) Journalists, harassment, and emotional labor: The case of women in on-air roles at US local television stations. Journalism 23:1, pages 79-97.
Crossref
Crossref
David Turgoose, Naomi Glover & Lucy Maddox. 2022. Police Psychology. Police Psychology
63
86
.
Shuanghong Chen & Daniel W. Grupe. (2021) Trait Mindfulness Moderates the Association Between Stressor Exposure and Perceived Stress in Law Enforcement Officers. Mindfulness 12:9, pages 2325-2338.
Crossref
Crossref
Hannah Vivian Osei, Felicity Asiedu-Appiah & Perpetual Akosuah Anyimaduah Amoah. (2020) The fish rots from the head down: a test of the trickle-down model of abusive supervision. Organization Management Journal 18:3/4, pages 121-144.
Crossref
Crossref
Marian Iszatt-White, Valerie Stead & Carole Elliott. (2021) Impossible or just irrelevant? Unravelling the ‘authentic leadership’ paradox through the lens of emotional labour. Leadership 17:4, pages 464-482.
Crossref
Crossref
Guido Alessandri, Evelina De Longis & Gianluca Cepale. (2021) Emotional inertia emerges after prolonged states of exhaustion: Evidences from a measurement burst study. Motivation and Emotion 45:4, pages 518-529.
Crossref
Crossref
Poonam Mehta & Jyoti Sharma. (2021) Moderation effect of social support and personal resources between emotional work and employee wellbeing. Asia-Pacific Journal of Business Administration 13:2, pages 235-255.
Crossref
Crossref
Yu-Shan Chen, Chun-Ming Lien, Wei-Yuan Lo & Fuh-Shyong Tsay. (2021) Sustainability of Positive Psychological Status in the Workplace: The Influence of Organizational Psychological Ownership and Psychological Capital on Police Officers’ Behavior. Sustainability 13:5, pages 2689.
Crossref
Crossref
Daniel M. Blumberg, Konstantinos Papazoglou & Michael D. Schlosser. (2020) Organizational Solutions to the Moral Risks of Policing. International Journal of Environmental Research and Public Health 17:20, pages 7461.
Crossref
Crossref
Asif Nawaz, Beenish Tariq, Sarfraz Ahmed Dakhan, Antonio Ariza-Montes, Niaz Ahmed Bhutto & Heesup Han. (2020) Behaviors also Trickle Back: An Assessment of Customer Dysfunctional Behavior on Employees and Customers. Sustainability 12:20, pages 8427.
Crossref
Crossref
Xin Zhao, Na Fu, Yseult Freeney & Patrick C. Flood. (2020) Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams. Frontiers in Psychology 11.
Crossref
Crossref
Cheryl Travers, Justine Schneider, Lucy Perry-Young, Samantha Wilkinson, Kezia Scales & Kristian Pollock. (2019) Using a Reflective Diary Method to Investigate the Experiences of Paid Home Care Workers Caring for People With Dementia. Home Health Care Management & Practice 32:1, pages 10-21.
Crossref
Crossref
Chuck Russo, Prashant Aukhojee, Brooke McQuerrey Tuttle, Olivia Johnson, Mark Davies, Brian A. Chopko & Konstantinos Papazoglou. 2020. POWER. POWER
97
115
.
Asaad Ahmad Abdelqader Alsakarneh, Shen Chao Hong, Bilal Mohammad Eneizan & Kamel A. AL-kharabsheh. (2018) Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry. Current Psychology 38:5, pages 1140-1151.
Crossref
Crossref
Muhammad Ali Asadullah, Usman Abdullah & Ahmad Siddiquei. 2019. Emotions and Leadership. Emotions and Leadership
21
45
.
Dirk De Clercq, Inam Ul Haq & Muhammad Umer Azeem. (2019) Dissatisfied employees, diminished helping: Using psychological capital to buffer the damaging effects of job dissatisfaction on helping behaviours. Journal of Management & Organization, pages 1-15.
Crossref
Crossref
Hale Nur GÜLER & Akın MARŞAP. (2019) Günümüz organizasyonlarında duygusal emeğin tükenmişlik ve işten ayrılma niyetine etkisi: Akademisyenler üzerinde bir araştırmaImpacts all the emotional labor on burnout and intention top leave in the today’s organizations: A research on academicians. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi:53, pages 285-308.
Crossref
Crossref
Myoung-Soung Lee, Sang-Lin Han, Suji Hong & Hyowon Hyun. (2019) Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism. Frontiers in Psychology 10.
Crossref
Crossref
Hyounggon Kwak, Susan McNeeley & Sung-Hwan Kim. (2018) Emotional Labor, Role Characteristics, and Police Officer Burnout in South Korea: The Mediating Effect of Emotional Dissonance. Police Quarterly 21:2, pages 223-249.
Crossref
Crossref
Tran Nguyen & Selvaraj Velayutham. (2018) Street‐level discretion, emotional labour and welfare frontline staff at the Australian employment service providers. Australian Journal of Social Issues 53:2, pages 158-172.
Crossref
Crossref