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European Journal of Information Systems Volume 32, 2023 - Issue 3: Managing and Sustaining Digital Transformations
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Regular Issue Research Article

Algorithmic control and gig workers: a legitimacy perspective of Uber drivers

Martin Wienera TU Dresden, Chair of Business Informatics, esp. Business Engineering, Dresden, GermanyCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-6006-2594View further author information
ORCID Icon,
W. Alec Cramb University of Waterloo, School of Accounting and Finance, Waterloo, Ontario, CanadaORCID Iconhttps://orcid.org/0000-0002-5819-3074View further author information
ORCID Icon &
Alexander Benlianc TU Darmstadt, Endowed Chair of Information Systems & E-Services, Darmstadt, GermanyORCID Iconhttps://orcid.org/0000-0002-7294-3097View further author information
ORCID Icon
Pages 485-507 | Received 23 Dec 2020, Accepted 31 Aug 2021, Published online: 22 Sep 2021

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Devesh Narayanan, Mahak Nagpal, Jack McGuire, Shane Schweitzer & David De Cremer. (2024) Fairness Perceptions of Artificial Intelligence: A Review and Path Forward. International Journal of Human–Computer Interaction 40:1, pages 4-23.
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Caroline Ruiner & Matthias Klumpp. (2023) You make me feel … autonomous or controlled: A mixed-method study on for- and non-profit platform organizations. Information, Communication & Society 26:14, pages 2669-2689.
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Ben Stickle. (2023) Crime Sharing: How the Sharing Economy may Impact Crime Victims. Victims & Offenders 0:0, pages 1-20.
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W. Alec Cram, Martin Wiener, Monideepa Tarafdar & Alexander Benlian. (2022) Examining the Impact of Algorithmic Control on Uber Drivers’ Technostress. Journal of Management Information Systems 39:2, pages 426-453.
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Meredith Dedema & Howard Rosenbaum. (2024) Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review. Journal of the Association for Information Science and Technology.
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Yun Liu & Xin Sun. (2024) Towards more legitimate algorithms: A model of algorithmic ethical perception, legitimacy, and continuous usage intentions of e-commerce platforms. Computers in Human Behavior 150, pages 108006.
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Ahmed M. Asfahani, Ghadeer Alsobahi & Dina Abdullah Dahlan. (2023) Navigating the Saudi Gig Economy: The Role of Human Resource Practices in Enhancing Job Satisfaction and Career Sustainability. Sustainability 15:23, pages 16406.
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Olatunji David Adekoya, Chima Mordi, Hakeem Adeniyi Ajonbadi & Weifeng Chen. (2023) Implications of algorithmic management on careers and employment relationships in the gig economy – a developing country perspective. Information Technology & People.
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Linzi Zhang, Jie Yang, Yiming Zhang & Guohu Xu. (2023) Gig worker’s perceived algorithmic management, stress appraisal, and destructive deviant behavior. PLOS ONE 18:11, pages e0294074.
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Ojelanki Ngwenyama, Frantz Rowe, Stefan KleinHelle Zinner Henriksen. (2023) The Open Prison of the Big Data Revolution: False Consciousness, Faustian Bargains, and Digital Entrapment. Information Systems Research.
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Carolina Costabile. (2023) Digital platform ecosystem governance of private companies: Building blocks and a research agenda based on a multidisciplinary, systematic literature review. Data and Information Management, pages 100053.
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Tatjana Hödl & Thomas Myrach. (2023) Content Creators Between Platform Control and User Autonomy. Business & Information Systems Engineering 65:5, pages 497-519.
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Kim Simon Strunk & Franz Strich. (2023) Building professional holding environments for crowd work job crafting through online communities. Information Systems Journal 33:5, pages 1239-1274.
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Yisu Wang. (2023) Enterprise value, growth, and internal control quality: A framework for enterprise development. International Journal of Research Studies in Management 11:7.
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Weimo Li, Yaobin Lu, Peng Hu & Sumeet Gupta. (2023) Work engagement of online car-hailing drivers: the effects of platforms' algorithmic management. Information Technology & People.
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Sangcheol Park & Sungyul Ryoo. (2023) How Does Algorithm Control Affect Platform Workers’ Responses? Algorithm as a Digital Taylorism. Journal of Theoretical and Applied Electronic Commerce Research 18:1, pages 273-288.
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Nicola Ens, Philipp Hukal & Tina Blegind Jensen. (2023) Dynamics of control on digital platforms. Information Systems Journal.
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Jere Immonen. (2023) HRM models of online labor platforms: Strategies of market and corporate logics. Frontiers in Sociology 7.
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Melanie HasenbeinMelanie Hasenbein. 2023. Mensch und KI in Organisationen. Mensch und KI in Organisationen 139 160 .
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Francis Joseph Costello & Kun Chang Lee. 2023. HCI International 2023 – Late Breaking Papers. HCI International 2023 – Late Breaking Papers 343 355 .
Borui Fang, Ewilly Jie Ying Liew, Andrei O. J. Kwok & Pei-Lee Teh. (2022) Perceptions, Emotions and Motivations of Gig Workers: Insights from Malaysia. Perceptions, Emotions and Motivations of Gig Workers: Insights from Malaysia.
Changyu Wang, Jianyu Chen & Pengxin Xie. (2022) Observation or interaction? Impact mechanisms of gig platform monitoring on gig workers’ cognitive work engagement. International Journal of Information Management 67, pages 102548.
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Yaping Zhu & Varun Grover. (2022) Privacy in the sharing economy: Why don't users disclose their negative experiences?. International Journal of Information Management 67, pages 102543.
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Alexander Benlian, Martin Wiener, W. Alec Cram, Hanna Krasnova, Alexander Maedche, Mareike Möhlmann, Jan Recker & Ulrich Remus. (2022) Algorithmic Management. Business & Information Systems Engineering 64:6, pages 825-839.
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Mehdi Barati & Bahareh Ansari. (2022) Effects of algorithmic control on power asymmetry and inequality within organizations. Journal of Management Control 33:4, pages 525-544.
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Samira A. Sariraei, Denis Chênevert & Christian Vandenberghe. (2022) What Is on Your Gig Radar? Toward a Hierarchical Structure of Coping. International Journal of Environmental Research and Public Health 19:21, pages 14219.
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Roman Beck, Jens Dibbern & Martin Wiener. (2022) A Multi-Perspective Framework for Research on (Sustainable) Autonomous Systems. Business & Information Systems Engineering 64:3, pages 265-273.
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Eric K. Clemons, Ravi V. Waran, Sebastian Hermes, Maximilian Schreieck & Helmut Krcmar. (2022) Computing and Social Welfare. Electronic Markets 32:2, pages 417-436.
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Carolynne Lord, Oliver Bates & Adrian Friday. (2022) Critical Incident Technique and Gig-Economy Work (Deliveroo): Working with and Challenging Assumptions around Algorithms. Critical Incident Technique and Gig-Economy Work (Deliveroo): Working with and Challenging Assumptions around Algorithms.
Sarah Spiekermann, Hanna Krasnova, Oliver Hinz, Annika Baumann, Alexander Benlian, Henner Gimpel, Irina Heimbach, Antonia Köster, Alexander Maedche, Björn Niehaves, Marten Risius & Manuel Trenz. (2022) Values and Ethics in Information Systems. Business & Information Systems Engineering 64:2, pages 247-264.
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熹霖 陈. (2022) Research on the Impact of Perception of Algorithm Control on Work Engagement in the Gig Economy. Modern Management 12:09, pages 1264-1274.
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