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Research Article

The role and use of consumer satisfaction surveys in mental health services

Pages 333-348 | Published online: 06 Jul 2009

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Alexa von Hagen, Bettina Müller, Anna Sedlak, Gerhard Bachmann, Jana Herbert & Gerhard Büttner. (2022) Efficacy of Remote as Compared to In-Person School Psychological Services: A Rapid Systematic Evidence Review. Journal of Educational and Psychological Consultation 32:2, pages 210-238.
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Gary Abel, Nahal Mavaddat, Marc Elliott, Yoryos Lyratzopoulos & Martin Roland. (2011) Primary care experience of people with long-standing psychological problems: Evidence from a national survey in England. International Review of Psychiatry 23:1, pages 2-9.
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Douglas Macinnes, Dominic Beer, Peter Keeble, David Rees & Leon Reid. (2010) The development of a tool to measure service user satisfaction with in-patient forensic services: The Forensic Satisfaction Scale. Journal of Mental Health 19:3, pages 272-281.
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DIANA ROSE, TIL WYKES, DESMOND FARRIER, ANN-MARIE DORAN, TIM SPORLE & DIANA BOGNER. (2008) What Do Clients Think of Cognitive Remediation Therapy?: A Consumer-Led Investigation of Satisfaction and Side Effects. American Journal of Psychiatric Rehabilitation 11:2, pages 181-204.
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Nicolas Favez, Eric Métral & Patrice Govaerts. (2008) Parental Satisfaction with a Home-based Intervention for Developmentally Delayed Children in Switzerland: A Survey over a 10-year Period. Child Care in Practice 14:2, pages 147-163.
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JohnQ. Hodges, Martha Markward, Dong Pil Yoon & CarolJ. Evans. (2005) Rural and Urban Differences Among Mental Health Consumers in One Midwestern State. Journal of Social Work in Disability & Rehabilitation 4:1-2, pages 105-120.
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Kristian Pollock, Janet Grime, Elina Baker & Kalli Mantala. (2004) Meeting the information needs of psychiatric inpatients: Staff and patient perspectives. Journal of Mental Health 13:4, pages 389-401.
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Tony Lavender & Nick Lake. (2000) Qualitative Research Methods in Psychiatric Rehabilitation. Psychiatric Rehabilitation Skills 4:2, pages 321-339.
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CHARLIE BROOKER, PHILIP MOLYNEUX, MARK DEVERILL & JULIE REPPER. (1997) An audit of costs and outcome using HoNOS-3 in a rehabilitation team: A pilot study. Journal of Mental Health 6:5, pages 491-502.
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Aspasia Goula, Evaggelos Margetis, Maria-Aggeliki Stamouli, Dimitra Latsou & Vasiliki Gkioka. (2022) Differences of Mentally Ill Patients’ Satisfaction Degree during their Involuntary or Voluntary Stay in a Psychiatric Clinic. Journal of Public Health Research 10:3, pages jphr.2021.2052.
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Bobbie Posmontier, Rena Bina, Saralee Glasser, Tali Cinamon, Benedict Styr & Therese Sammarco. (2017) Incorporating Interpersonal Psychotherapy for Postpartum Depression Into Social Work Practice in Israel. Research on Social Work Practice 29:1, pages 61-68.
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Peter J. Kelly, Dayle Raftery, Frank P. Deane, Amanda L. Baker, David Hunt & Anthony Shakeshaft. (2017) From both sides: Participant and facilitator perceptions of SMART Recovery groups. Drug and Alcohol Review 36:3, pages 325-332.
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Randall Owen, Tamar Heller & Anne Bowers. (2016) Health services appraisal and the transition to Medicaid Managed Care from fee for service. Disability and Health Journal 9:2, pages 239-247.
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Douglas MacInnes, Helen Courtney, Tracy Flanagan, Daniel Bressington & Dominic Beer. (2014) A cross sectional survey examining the association between therapeutic relationships and service user satisfaction in forensic mental health settings. BMC Research Notes 7:1.
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Helena Drury, Gabrielle Samson, Ellen Craig & Alicia Deale. (2013) Service user views of acceptability of different therapy locations. Clinical Psychology Forum 1:249, pages 18-22.
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Marjolein Veerbeek, Richard Oude Voshaar, Marja Depla & Anne Margriet Pot. (2013) Mental health care Monitor Older adults (MEMO): monitoring patient characteristics and outcome in Dutch mental health services for older adults. International Journal of Methods in Psychiatric Research 22:2, pages 100-109.
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S. Bonell, L. Underwood, V. Radhakrishnan & J. McCarthy. (2011) Experiences of mental health services by people with intellectual disabilities from different ethnic groups: a Delphi consultation. Journal of Intellectual Disability Research 56:9, pages 902-909.
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Marlan Crosier, Jennifer Scott & Bradley Steinfeld. (2011) Improving Satisfaction in Patients Receiving Mental Health Care: A Case Study. The Journal of Behavioral Health Services & Research 39:1, pages 42-54.
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Daniel Bressington, Bill Stewart, Dominic Beer & Douglas MacInnes. (2011) Levels of service user satisfaction in secure settings – A survey of the association between perceived social climate, perceived therapeutic relationship and satisfaction with forensic services. International Journal of Nursing Studies 48:11, pages 1349-1356.
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Kristian PollockNima Moghaddam, Karen Cox, Eleanor Wilson & Penny Howard. (2010) Exploring patients’ experience of receiving information about cancer: A comparison of interview and questionnaire methods of data collection. Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 15:2, pages 153-172.
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Penny Elizabeth Bee, Karina Lovell, Nicola Lidbetter, Katherine Easton & Linda Gask. (2010) You can’t get anything perfect: “User perspectives on the delivery of cognitive behavioural therapy by telephone”. Social Science & Medicine 71:7, pages 1308-1315.
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Mieke Verhaeghe, Piet Bracke & Wendy Christiaens. (2010) Stigma and Client Satisfaction in Mental Health Services. Journal of Applied Social Psychology 40:9, pages 2295-2318.
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Lisa M. Jones, Kathryn E. Atoro, Wendy A. Walsh, Theodore P. Cross, Amy L. Shadoin & Suzanne Magnuson. (2009) Nonoffending Caregiver and Youth Experiences With Child Sexual Abuse Investigations. Journal of Interpersonal Violence 25:2, pages 291-314.
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Shimon E. SpiroRachel Dekel & Einat Peled. (2008) Dimensions and Correlates of Client Satisfaction. Research on Social Work Practice 19:2, pages 261-270.
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Tanya Garrett & Siân Allen. (2009) Referrers’ views on the quality of psychological reports on adults in childcare proceedings. Forensic Update 1:97, pages 7-11.
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Kim Dong-il & Sumi Choi. (2008) The influence on psychological and environmental risk level of CYS-Net counseling service for at-risk youth. Asian Journal of Education 9:3, pages 129-146.
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Reinhold Kilian. 2008. Soziologie sozialer Probleme und sozialer Kontrolle. Soziologie sozialer Probleme und sozialer Kontrolle 314 335 .
Knut Ivar Iversen, Georg Høyer & Harold C. Sexton. (2007) Coercion and patient satisfaction on psychiatric acute wards. International Journal of Law and Psychiatry 30:6, pages 504-511.
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Jo Timms. (2007) Personal therapy for trainees?. Clinical Psychology Forum 1:177, pages 22-26.
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Alan Finnegan, Selly Oak & Sarah Finnegan. (2007) Assessing the effectiveness of the British Army’s mental health service. British Journal of Nursing 16:12, pages 725-730.
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Miodrag Popovic, Derek Milne & Paul Barrett. (2007) Assessing clients’ satisfaction with psychological services: Development of a multidimensional Client Satisfaction Survey Questionnaire. Counselling Psychology Review 22:2, pages 15-25.
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C. HOPKINS & S. NIEMIEC. (2007) Mental health crisis at home: service user perspectives on what helps and what hinders. Journal of Psychiatric and Mental Health Nursing 14:3, pages 310-318.
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Declan T. Barry, Brent A. Moore, Michael V. Pantalon, Marek C. Chawarski, Lynn E. Sullivan, Patrick G. O’Connor, Richard S. Schottenfeld & David A. Fiellin. (2007) Patient Satisfaction with Primary Care Office-Based Buprenorphine/Naloxone Treatment. Journal of General Internal Medicine 22:2, pages 242-245.
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Crispin Day & Hilton Davis. (2006) The effectiveness and quality of routine child and adolescent mental health care outreach clinics. British Journal of Clinical Psychology 45:4, pages 439-452.
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C. HOPKINS & S. NIEMIEC. (2006) The development of an evaluation questionnaire for the Newcastle Crisis Assessment and Home Treatment Service: finding a way to include the voices of service users. Journal of Psychiatric and Mental Health Nursing 13:1, pages 40-47.
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Crispin Day, Martin Carey & Tammy Surgenor. (2016) Children's Key Concerns: Piloting a Qualitative Approach to Understanding Their Experience of Mental Health Care. Clinical Child Psychology and Psychiatry 11:1, pages 139-155.
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A. HIGGINS, P. BARKER & C. M. BEGLEY. (2005) Neuroleptic medication and sexuality: the forgotten aspect of education and care. Journal of Psychiatric and Mental Health Nursing 12:4, pages 439-446.
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Einat Peled, Shimon Spiro & Rachel Dekel. (2005) My Home is Not My Castle: Follow-Up of Residents of Shelters for Homeless Youth. Child and Adolescent Social Work Journal 22:3-4, pages 257-279.
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Einat Peled, Shimon Spiro & Rachel Dekel. (2005) My home is not my castle: Follow-up of residents of shelters for homeless youth. Child & Adolescent Social Work Journal 22:3-4, pages 257-279.
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J. GRAHAM, I. DENOUAL & D. CAIRNS. (2005) Happy with your care?. Journal of Psychiatric and Mental Health Nursing 12:2, pages 173-178.
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Marie Hanson. (2003) Evaluating user experience of an NHS mental health service. International Journal of Health Care Quality Assurance 16:7, pages 341-346.
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Rosemarie Hayhow, Anne Marie Cray & Pam Enderby. (2002) Stammering and therapy views of people who stammer. Journal of Fluency Disorders 27:1, pages 1-17.
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CHARLES C. CHAN, DEBORAH L. Y. WAN & WACY W.S. LUI. (2012) DETERMINING PERFORMANCE STANDARDS FOR THE SUPPORTED EMPLOYMENT SERVICE IN HONG KONG. The Hong Kong Journal of Social Work 36:01n02, pages 95-111.
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Ann F Garland, Marla D Saltzman & Gregory A Aarons. (2000) Adolescent satisfaction with mental health services: development of a multidimensional scale. Evaluation and Program Planning 23:2, pages 165-175.
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Sue Jordan, Mick Coleman, Billy Hardy & David Hughes. (2001) Assessing educational effectiveness: the impact of a specialist course on the delivery of care. Journal of Advanced Nursing 30:4, pages 796-807.
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Selma Ebrahim. (1999) Promoting user involvement in a mental health day service through a Focus Week initiative. Clinical Psychology Forum 1:130, pages 5-8.
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Sue JordanBilly HardyMick Coleman. (2001) Medication management: an exploratory study into the role of community mental health nurses. Journal of Advanced Nursing 29:5, pages 1068-1081.
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