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Journal of Social Welfare and Family Law Volume 35, 2013 - Issue 2
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The Ombudsman, Tribunals and Administrative Justice Section

Why the ombudsman does not promote public trust in government: lessons from the Low Countries

Marc Hertogh Faculty of Law, University of Groningen, The NetherlandsCorrespondence[email protected]
Pages 245-258 | Published online: 04 Jun 2013

Citations (10)

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Read on this site (1)

Naomi Creutzfeldt. (2016) A voice for change? Trust relationships between ombudsmen, individuals and public service providers. Journal of Social Welfare and Family Law 38:4, pages 460-479.
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Articles from other publishers (9)

Chris Gill. (2023) Parliamentary casework in socio-legal perspective: a case study of complaint handling by Members of the Scottish Parliament. Zeitschrift für Rechtssoziologie 43:1, pages 71-100.
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Gavin McBurnie, Jane Williams & Margaret Coulter-Smith. (2023) The response from Scottish health boards to complaint investigations by the Scottish Public Services Ombudsman: A qualitative case-study. International Journal of Law in Context, pages 1-20.
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Julia Dahlvik & Axel Pohn-Weidinger. (2021) Access to administrative justice and the role of outreach measures: empirical findings on the Austrian Ombudsman Board. International Journal of Law in Context 17:4, pages 473-493.
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Julia DahlvikAxel Pohn-WeidingerMartina Kollegger. (2020) Independence despite Political Appointment ? The Curious Case of the Austrian Ombudsman Board. NISPAcee Journal of Public Administration and Policy 13:2, pages 181-210.
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Margaret Doyle & Nick O'BrienMargaret Doyle & Nick O’Brien. 2020. Reimagining Administrative Justice. Reimagining Administrative Justice 131 143 .
Chris Gill & Naomi Creutzfeldt. (2017) The ‘Ombuds Watchers’. Social & Legal Studies 27:3, pages 367-388.
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Carol Brennan, Tania Sourdin, Jane Williams, Naomi Burstyner & Chris Gill. (2017) Consumer vulnerability and complaint handling: Challenges, opportunities and dispute system design. International Journal of Consumer Studies 41:6, pages 638-646.
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Naomi Creutzfeldt. (2016) What do we expect from an ombudsman? Narratives of everyday engagement with the informal justice system in Germany and the UK. International Journal of Law in Context 12:4, pages 437-452.
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Naomi Creutzfeldt. (2016) What Do We Expect from an Ombudsman? Narratives of Everyday Engagement with the Informal Justice System in Germany and the United Kingdom. SSRN Electronic Journal.
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