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Louise Nash, Michele Daly, Maree Johnson, Garry Walter, Merrilyn Walton, Simon Willcock, Carissa Coulston, Elizabeth van Ekert & Chris Tennant. (2007) Psychological morbidity in Australian doctors who have and have not experienced a medico-legal matter: cross-sectional survey. Australian and New Zealand Journal of Psychiatry 41:11, pages 917-925.
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Louise Nash, Bradley Curtis, Merrilyn Walton, Simon Willcock & Christopher Tennant. (2006) The response of doctors to a formal complaint. Australasian Psychiatry 14:3, pages 246-250.
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Louise Nash, Christopher Tennant & Merrilyn Walton. (2004) The psychological impact of complaints and negligence suits on doctors. Australasian Psychiatry 12:3, pages 278-281.
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Charlotte Renda. 2023. Organisierte Grenzrollen. Organisierte Grenzrollen
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Søren Birkeland, Marie Bismark, Michael J. Barry & Sören Möller. (2022) Personality characteristics associated with satisfaction with healthcare and the wish to complain. BMC Health Services Research 22:1.
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Erica Monteferrante, Karena D. Volesky, Julien Brisson, Harvey H. Sigman & Maude Laliberté. (2022) The Effect of Patient Complaints on Physicians in European and Commonwealth Countries with Public Healthcare Systems: A Scoping Review and Ethical Analysis. Canadian Journal of Bioethics 5:3, pages 31.
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S. Schnitzer, A. Kuhlmey, H. Adolph, J. Holzhausen & L. Schenk. (2012) Complaints as indicators of health care shortcomings: which groups of patients are affected?. International Journal for Quality in Health Care 24:5, pages 476-482.
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Jane Warren & Kristin Isabella Douglas. (2012) Falling From Grace: Understanding an Ethical Sanctioning Experience. Counseling and Values 57:2, pages 131-146.
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Seyed Mehdi Saberi, Ardeshir Sheikhazadi, Hojatalah Joghataei, Vida Mohammadi & Masoumeh Fallahian. (2009) A survey of sued physicians’ self-reported reactions to malpractice litigation in Iran. Journal of Forensic and Legal Medicine 16:6, pages 301-306.
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Tim Stokes, Mary Dixon-Woods & Simon Williams. (2006) Breaking the ceremonial order: patients' and doctors' accounts of removal from a general practitioner's list. Sociology of Health and Illness 28:5, pages 611-636.
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Ann E Daniel, Raymond J Burn & Stefan Horarlk. (1999) Patients' complaints about medical practice. Medical Journal of Australia 170:12, pages 598-602.
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Linda Mulcahy. (2016) Being Seen to Be Heard: Reflections of a Researcher on Practice Level Handling of Complaints. Clinical Risk 5:3, pages 77-82.
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