Citations (29)
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Read on this site (8)
Ahmad Aljarah, Blend Ibrahim, Eva Lahuerta-Otero & Maria del Mar García de los Salmones. (2023) Doing good does not always lead to doing well: the corrective, compensating and cultivating goodwill CSR effects on brand defense. Current Issues in Tourism 26:20, pages 3397-3410.
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Dung Minh Nguyen & Yen-Ting Helena Chiu. (2023) Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan. Journal of Hospitality Marketing & Management 32:4, pages 477-504.
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Edem M. Azila-Gbettor. (2023) Transformational leadership and customer OCB: The mediating role of job involvement among Ghanaian budget family hotel employees. Journal of Human Resources in Hospitality & Tourism 22:1, pages 120-142.
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Ahmad Aljarah. (2022) Environmental Marketing Strategy and Customer Citizenship Behavior: An Investigation in a Café Setting. International Journal of Hospitality & Tourism Administration 23:5, pages 1030-1054.
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Ahmad Aljarah, Bassam Dalal, Blend Ibrahim & Eva Lahuerta-Otero. (2022) The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. The Service Industries Journal 42:7-8, pages 583-605.
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Ken Butcher & Rojanasak Chomvilailuk. (2022) Guest benefits of hedonic value and perceived community value drive hotel CSR participation. Journal of Sustainable Tourism 30:6, pages 1262-1279.
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Ramsha Farooq, Zhe Zhang, Shalini Talwar & Amandeep Dhir. (2022) Do green human resource management and self-efficacy facilitate green creativity? A study of luxury hotels and resorts. Journal of Sustainable Tourism 30:4, pages 824-845.
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Jianwei Qian, Rob Law, Jiewen Wei & Xinjian Li. (2021) Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development. Journal of Hospitality Marketing & Management 30:6, pages 717-737.
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Articles from other publishers (21)
Xingyi Zhang, Smita Singh, Jing Li & Xiaolong Shao. (2024) Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership. Journal of Retailing and Consumer Services 76, pages 103619.
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Xuerong Peng, Hong Wang, Pei Fang, Wenhao Song & Dan Zhou. (2023) Mapping progress in hospitality CSR research: A bibliometric review from 2006 to 2023. Journal of Hospitality and Tourism Management 57, pages 284-302.
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Hossein Norouzi & Roghayeh Teimourfamian Asl. (2023) Investigating the effects of corporate social responsibility on customer citizenship behavior with the mediating roles of corporate image and perceived service quality. Social Responsibility Journal 19:10, pages 1885-1899.
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Arpita Agnihotri, Saurabh Bhattacharya & Suraksha Gupta. (2023) Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers’ uncivil behavior?. Journal of Business Research 165, pages 114027.
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Ahmed Hassaan Ali & Jing Song. (2023) The Impact of Customer Perceived Justice on Target-Based Customer Citizenship Behaviors: The Mediating Effects of Customer Trust and Affective Commitment. Review of Marketing Science 0:0.
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Utkarsh & Harmanjit Singh. (2023) How perceived corporate social responsibility affects consumer citizenship behavior? Investigating the mediating roles of perceived employee behavior and consumer company identification. Marketing Intelligence & Planning.
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Pedro Simões Coelho, Paulo Rita & Ricardo F. Ramos. (2022) How the response to service incidents change customer–firm relationships. European Journal of Management and Business Economics 32:2, pages 168-184.
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Tengku Ezni Balqiah, Rifelly Dewi Astuti, Fanny Martdianty & Sri Rahayu Hijrah Hati. (2023) Corporate social responsibility and customer's responses: CSR authenticity and government intervention during the COVID-19 pandemic. Heliyon 9:5, pages e15962.
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İlknur AKBAŞ, Ebru TÜMER KABADAYI, Nilşah CAVDAR AKSOY & Alev KOÇAK ALAN. (2023) MÜŞTERİ VATANDAŞLIK DAVRANIŞI ÜZERİNE BİR LİTERATÜR İNCELEMESİA LITERATURE REVIEW ON CUSTOMER CITIZENSHIP BEHAVIOR. Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 24:1, pages 151-169.
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E. Van Tonder, S. Fullerton, L.T. De Beer & S.G. Saunders. (2023) Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes. Journal of Retailing and Consumer Services 71, pages 103190.
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Mingxing Li, Rana Zain ul Abidin, Rabia Qammar, Syed Usman Qadri, Muhammad Kaleem Khan, Zhiqiang Ma, Safwan Qadri, Haseeb Ahmed, Hira Salah ud din Khan & Shahid Mahmood. (2023) Pro-environmental behavior, green HRM practices, and green psychological climate: Examining the underlying mechanism in Pakistan. Frontiers in Environmental Science 11.
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Xiaoping Liu, Yingqian Liang & Shiyu Wang. 2023. E-Business. Digital Empowerment for an Intelligent Future. E-Business. Digital Empowerment for an Intelligent Future
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Xiaojuan Rao, Hongliang Qiu, Alastair M. Morrison & Wei Wei. (2022) Linking Perceived Environmental CSR to Residents’ Environmental Citizenship Behavior in Rural Tourism: The Mediating Role of Resident–Environment Relationship Quality. International Journal of Environmental Research and Public Health 19:24, pages 16566.
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Ahmad Aljarah, Dima Sawaftah, Blend Ibrahim & Eva Lahuerta-Otero. (2022) The differential impact of user- and firm-generated content on online brand advocacy: customer engagement and brand familiarity matter. European Journal of Innovation Management.
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Chang Mo Jung & Won‐Moo Hur. (2022) How do customers' perceptions of corporate social responsibility contribute to sustainable customer citizenship behaviors? The mediating mechanisms of corporate brand pride and self‐brand connection. Corporate Social Responsibility and Environmental Management 29:5, pages 1676-1688.
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Edward C. S. Ku, Tang-Chung Kan & Chia-Li Hsieh. (2022) MATCHING PRIVATE ACCOMMODATIONS WITH UNFAMILIAR TOURISTS: THE PERSPECTIVE FROM ALTRUISM AND SOCIAL IDENTITY. Tourism and hospitality management 28:1, pages 123-144.
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Ziad Hassan Abdelmoety, Sameh Aboul-Dahab & Gomaa Agag. (2022) A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance. Journal of Retailing and Consumer Services 64, pages 102796.
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Eduardo I. Torres-Moraga, Manuel Alonso-Dos-Santos & Elena Carvajal-Trujillo. (2021) Green hotel patronage intention through biospheric values. Sustainable Production and Consumption 27, pages 602-612.
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Jorge E. Araña & Carmelo J. León. (2020)
The role of
tour‐operators
as intermediaries of tourists' preferences for corporate social responsibility
. International Journal of Tourism Research 23:4, pages 465-477.
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Bassam Dalal & Ahmad Aljarah. (2021) How Brand Symbolism, Perceived Service Quality, and CSR Skepticism Influence Consumers to Engage in Citizenship Behavior. Sustainability 13:11, pages 6021.
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Blend Ibrahim, Ahmad Aljarah & Dima Sawaftah. (2021) Linking Social Media Marketing Activities to Revisit Intention through Brand Trust and Brand Loyalty on the Coffee Shop Facebook Pages: Exploring Sequential Mediation Mechanism. Sustainability 13:4, pages 2277.
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