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Studies in Cultures, Organizations and Societies Volume 2, 1996 - Issue 2
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Original Articles

Industry culture and strategic response: the case of the british bus industry

Alan Bryman Department of Social Sciences, Loughborough University
,
David Gillingwater Department of Transport Studies, Loughborough University
&
Iain McGuinness Department of Applied Social Studies, Nottingham Trent University
Pages 191-208 | Published online: 21 Jun 2007

Citations (2)

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Read on this site (1)

T.P. Hutchinson. (2011) Classification of reasons for poor customer experiences in service industries: the case of public transport. Transportation Planning and Technology 34:8, pages 747-758.
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Articles from other publishers (1)

T P Hutchinson. (2009) The customer experience when using public transport: a review. Proceedings of the Institution of Civil Engineers - Municipal Engineer 162:3, pages 149-157.
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