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Consumption Markets & Culture Volume 20, 2017 - Issue 5: Death, Dying, and Surviving
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Mortality, morality and the marketplace: empathetic improvisation and the double duty of care in service encounters with bereaved consumers

Darach TurleyDublin City University Business School, Dublin, IrelandCorrespondence[email protected]
&
Stephanie O’DonohoeUniversity of Edinburgh Business School, Edinburgh, UK
Pages 456-476 | Received 15 Feb 2016, Accepted 30 Nov 2016, Published online: 05 Sep 2017

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Shilpi Saxena & Anupama Prashar. (2023) How satisfactory are empathetic care and robotic assistance in telemedicine services?. The Service Industries Journal 43:11-12, pages 827-853.
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Nathan D. MacArthur, Emma Kirby & Jane Mowll. (2023) Bereavement affinities: A qualitative study of lived experiences of grief and loss. Death Studies 47:7, pages 836-846.
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Chloe Steadman, Dominic Medway & Emma Banister. (2023) Consuming memorial tattoos: the body as marketplace object?. Consumption Markets & Culture 0:0, pages 1-17.
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Bernard Korai, Claudine Ouellet & Jacinthe Cloutier. (2022) What Are These Strange Things Called Emotions? An Analysis of Service Interactions in the Funeral Industry: Issues, Implications, and Future Research Directions. Services Marketing Quarterly 43:2, pages 183-205.
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Jessica Weaver, Philippa Hunter-Jones & Rory Donnelly. (2023) Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process. Journal of Service Research.
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Victoria K. Wells, Marylyn Carrigan & Navdeep Athwal. (2023) Holding on or letting go: Inheritance as a liminal experience. Marketing Theory 23:3, pages 509-532.
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Muhammad Asim Ibrahim, Maria Petersson, Mats Åström & Marie Johansson. (2023) Physical environmental hazards associated with the Swedish death care industry. Safety Science 165, pages 106195.
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Philippa Hunter-Jones, Lynn Sudbury-Riley, Ahmed Al-Abdin & Chloe Spence. (2023) The contribution of hospitality services to person-centred care: A study of the palliative care service ecosystem. International Journal of Hospitality Management 112, pages 103424.
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Xuezhao Zhang, Siyuan Zhang & Mingsen Wang. (2022) Corporate social responsibility and frontline employees’ service improvisation: The mediating role of self-efficacy. Frontiers in Psychology 13.
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N. Nurlaela AriefAria Bayu Pangestu. (2021) Perception and Sentiment Analysis on Empathic Brand Initiative During the COVID-19 Pandemic: Indonesia Perspective. Journal of Creative Communications 17:2, pages 162-178.
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Philippa Hunter-Jones, Lynn Sudbury-Riley & Ahmed Al-Abdin. (2022) Understanding the relationship between terminal illness and tourism: An exploratory study. Tourism Management 88, pages 104397.
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Benét DeBerry-Spence & Lez Trujillo-Torres. (2022) “Don’t Give Us Death like This!” Commemorating Death in the Age of COVID-19. Journal of the Association for Consumer Research 7:1, pages 27-35.
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Courtney Nations Azzari, Natalie A. Mitchell & Charlene A. Dadzie. (2021) Harmonious homegoings: alleviating consumer vulnerability through service fluidity and compassion. Journal of Services Marketing 35:6, pages 722-739.
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Jessica Darveau & Mustapha Cheikh‐Ammar. (2021) The interplay between liminality and consumption: A systematic literature review with a future research agenda. International Journal of Consumer Studies 45:4, pages 867-888.
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Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin & Rachel Spence. (2020) Conceptualizing experiential luxury in palliative care: Pathographies of liminal space, cathedral, and community. Journal of Business Research 116, pages 446-457.
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Lucie K. Ozanne & Julie L. Ozanne. (2021) The Power of Sharing to Support Consumers through Liminality. Australasian Marketing Journal 28:3, pages 34-41.
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Philippa Hunter-Jones, Lynn Sudbury-Riley, Ahmed Al-Abdin, Laura Menzies & Katie Neary. (2020) When a child is sick: The role of social tourism in palliative and end-of-life care. Annals of Tourism Research 83, pages 102900.
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Liliana L. Bove. (2019) Empathy for service: benefits, unintended consequences, and future research agenda. Journal of Services Marketing 33:1, pages 31-43.
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