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Labour and Industry
A journal of the social and economic relations of work
Volume 14, 2003 - Issue 2
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Original Articles

Dial ‘B’ for Burnout? The Experience of Job Burnout in a Telephone Call Centre

Josh Healy National Institute of Labour Studies, Flinders University
&
Tom Bramble School of Business, University of Queensland
Pages 39-59 | Published online: 10 Apr 2013

Citations (4)

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Read on this site (3)

Seyed Mohammad Sadegh Khaksar, Tahereh Maghsoudi & Suzanne Young. (2019) Social capital, psychological resilience and job burnout in hazardous work environments. Labour and Industry 29:2, pages 155-180.
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Shruti R. Sardeshmukh & Vasanthi Srinivasan. (2014) ICT and work–family balance: context of Indian software services. Labour and Industry 24:1, pages 40-54.
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John Burgess & Julia Connell. (2004) Emerging Developments in Call Centre Research. Labour and Industry 14:3, pages 1-13.
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Articles from other publishers (1)

Zeenobiyah HannifJohn Burgess & Julia Connell. (2008) Call Centres and the Quality of Work Life: Towards a Research Agenda. Journal of Industrial Relations 50:2, pages 271-284.
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