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Journal of Tertiary Education Administration Volume 16, 1994 - Issue 1
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Original Articles

Measuring Quality in New Zealand Polytechnics

Andrew Cliff∗View further author information
Pages 45-53 | Published online: 07 Jul 2006

Citations (7)

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Read on this site (5)

Linda Brennan & Lynne Bennington. (2000) Concepts in Conflict: Students and Customers–An Australian Perspective. Journal of Marketing for Higher Education 9:2, pages 19-40.
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Ka-Shing Woo. (1998) Developing a Scale for Measuring Service Quality Perceptions in Distance Education. Journal of Customer Service in Marketing & Management 4:4, pages 31-45.
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Ka‐Shing Woo. (1998) Segmenting students in distance education: a quality perception‐based approach. Open Learning: The Journal of Open, Distance and e-Learning 13:1, pages 58-59.
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Lee Harvey. (1995) Beyond TQM. Quality in Higher Education 1:2, pages 123-146.
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Richard Hill. (1995) A European Student Perspective on Quality. Quality in Higher Education 1:1, pages 67-75.
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Articles from other publishers (2)

Russell F. Waugh. (2002) Academic staff perceptions of administrative quality at universities. Journal of Educational Administration 40:2, pages 172-188.
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Cecil A.L. Pearson. (1997) Achieving customer service quality through teamwork:. Empowerment in Organizations 5:2, pages 96-112.
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