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Konstantinos Kafetsios, Fotios Anagnostopoulos, Evangelos Lempesis & Antigoni Valindra. (2014) Doctors’ Emotion Regulation and Patient Satisfaction: A Social-Functional Perspective. Health Communication 29:2, pages 205-214.
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LauraA. Siminoff & MaryM. Step. (2011) A Comprehensive Observational Coding Scheme for Analyzing Instrumental, Affective, and Relational Communication in Health Care Contexts. Journal of Health Communication 16:2, pages 178-197.
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