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International Journal of Human–Computer Interaction Volume 21, 2006 - Issue 1
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Original Articles

Designing intelligent systems to handle system failures: Enhancing explanatory power with less restrictive user interfaces and deep explanations

Robbie T. Nakatsu Department of Computer Information Systems College of Business Administration, Loyola Marymount University, 1 LMU Drive, Los Angeles, CA, 90045 E-mail: [email protected]
&
Izak Benbasat CANADA Research Chair in Information Technology Management Sauder School of Business, University of British Columbia, Canada
Pages 55-72 | Published online: 23 Sep 2009

Citations (8)

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Read on this site (1)

Chi-Wen Chen & Marios Koufaris. (2015) The impact of decision support system features on user overconfidence and risky behavior. European Journal of Information Systems 24:6, pages 607-623.
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Articles from other publishers (7)

Martin Adam & Alexander Benlian. (2023) From web forms to chatbots: The roles of consistency and reciprocity for user information disclosure. Information Systems Journal.
Crossref
Trang Nguyen, Jengchung Victor Chen & Thu Phuong Ha Nguyen. (2021) Appropriation of accounting information system use under the new IFRS: Impacts on accounting process performance. Information & Management 58:8, pages 103534.
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Stefan Morana, Silvia Schacht, Ansgar Scherp & Alexander Maedche. (2017) A review of the nature and effects of guidance design features. Decision Support Systems 97, pages 31-42.
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Robbie T. Nakatsu. 2015. HCI in Business. HCI in Business 623 632 .
Weiquan Wang & Izak Benbasat. (2013) Research Note —A Contingency Approach to Investigating the Effects of User-System Interaction Modes of Online Decision Aids . Information Systems Research 24:3, pages 861-876.
Crossref
Zoonky Lee, Christian Wagner & Ho Kyoung Shin. (2008) The effect of decision support system expertise on system use behavior and performance. Information & Management 45:6, pages 349-358.
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Robbie T. Nakatsu. 2006. Intelligent Decision-making Support Systems. Intelligent Decision-making Support Systems 123 143 .

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