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International Journal of Human–Computer Interaction Volume 31, 2015 - Issue 12
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Original Articles

Do People Really Experience Information Overload While Reading Online Reviews?

Bum Chul KwonDepartment of Computer and Information Science, University of Konstanz, Konstanz, GermanyView further author information
,
Sung-Hee KimDepartment of Computer Science, University of British Columbia, Vancouver, British Columbia, CanadaView further author information
,
Timothy DuketConsulting Engineer, Bastian Solutions, Indianapolis, Indiana, USAView further author information
,
Adrián CatalánSystems Engineering, Informatics, and Computer Science, Universidad Galileo, Guatemala City, GuatemalaView further author information
&
Ji Soo YiSchool of Industrial Engineering, Purdue University, West Lafayette, Indiana, USACorrespondence[email protected]
View further author information
Pages 959-973 | Published online: 30 Nov 2015

Citations (21)

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Read on this site (6)

Gary L. Hunter, Steven A. Taylor & Pia Hildegard Kallen. (2022) Shoppers’ susceptibility to information overload: scale development and validation. Journal of Marketing Theory and Practice 0:0, pages 1-20.
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Anupam Dash, Dongsong Zhang & Lina Zhou. (2021) Personalized Ranking of Online Reviews Based on Consumer Preferences in Product Features. International Journal of Electronic Commerce 25:1, pages 29-50.
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Satoshi Kitamura, Daisuke Kawai & Yuichi Sasaki. (2019) How Social Network Site Users’ Motives Predict Their Online Network Sizes: A Quantile Regression Approach to Japanese Twitter Usage. International Journal of Human–Computer Interaction 35:7, pages 548-558.
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Hua Chen. (2018) Personalized recommendation system of e-commerce based on big data analysis. Journal of Interdisciplinary Mathematics 21:5, pages 1243-1247.
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Guillermo Carbonell & Matthias Brand. (2018) Choosing a Physician on Social Media: Comments and Ratings of Users are More Important than the Qualification of a Physician. International Journal of Human–Computer Interaction 34:2, pages 117-128.
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Jie Liu, Xiaodong Fu, Jin Liu & Yunchuan Sun. (2017) Analyzing and Assessing Reviews on JD.Com. Intelligent Automation & Soft Computing 0:0, pages 1-7.
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Articles from other publishers (15)

Janina Seutter, Kristin Kutzner, Maren Stadtländer, Dennis Kundisch & Ralf Knackstedt. (2023) “Sorry, too much information”—Designing online review systems that support information search and processing. Electronic Markets 33:1.
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Yanni Ping, Alexander Buoye & Ahmad Vakil. (2023) Enhanced review facilitation service for C2C support: machine learning approaches. Journal of Services Marketing 37:5, pages 620-635.
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Emi Moriuchi & Naoko Moriyoshi. (2023) A cross‐cultural study on online reviews and decision making: An eye‐tracking approach . Journal of Consumer Behaviour.
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Ki-Kwang Lee, Hong-Hee Lee, Su-Ji Cho & Gyung-Su Min. (2022) The context-based review recommendation system in e-business platform. Service Business 16:4, pages 991-1013.
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Tereza Raquel Merlo & Suliman Hawamdeh. 2022. Understanding, Implementing, and Evaluating Knowledge Management in Business Settings. Understanding, Implementing, and Evaluating Knowledge Management in Business Settings 168 188 .
Ying Wang, Xinping Zhang, Qian Zhou, Xiaojun Xu, Xiaofeng Liu & Shaohui Lu. (2021) Information Complexity and Behavior Intention to Prescribe Antibiotics Based on the Antimicrobial Susceptibility Testing Report: The Mediating Roles of Information Overload and Attitude. Frontiers in Pharmacology 12.
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Yonggui Wang, Samia Tariq & Tariq Hameed Alvi. (2021) How primary and supplementary reviews affect consumer decision making? Roles of psychological and managerial mechanisms. Electronic Commerce Research and Applications 46, pages 101032.
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Jintao Luo, Guangji Liao, Weibin Wang & Jia Zhou. 2021. Advances in Usability, User Experience, Wearable and Assistive Technology. Advances in Usability, User Experience, Wearable and Assistive Technology 551 555 .
Hongpeng Wang, Rong Du, Jin Li & Weiguo Fan. (2018) Subdivided or aggregated online review systems: Which is better for online takeaway vendors?. Electronic Commerce Research 20:4, pages 915-944.
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Guojun Zeng, Xinning Cao, Zhibin Lin & Sarah H. Xiao. (2020) When online reviews meet virtual reality: Effects on consumer hotel booking. Annals of Tourism Research 81, pages 102860.
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Mohammed Najah Mahdi, Abdul Rahim Ahmad, Roslan Ismail, Hayder Natiq & Mohammed Abdulameer Mohammed. (2020) Solution for Information Overload Using Faceted Search–A Review. IEEE Access 8, pages 119554-119585.
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Yi Luo & Xiaowei Xu. (2019) Predicting the Helpfulness of Online Restaurant Reviews Using Different Machine Learning Algorithms: A Case Study of Yelp. Sustainability 11:19, pages 5254.
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Tiago de Melo, Altigran S. da Silva, Edleno S. de Moura & Pável Calado. (2019) OpinionLink: Leveraging user opinions for product catalog enrichment. Information Processing & Management 56:3, pages 823-843.
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Paula Gomes Alves, Irene Petersen & Fiona Stevenson. (2019) Searching for Information on the Risks of Combined Hormonal Contraceptives on the Internet: A Qualitative Study Across Six European Countries. Journal of Medical Internet Research 21:3, pages e10810.
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Weibin Wang, Jia Zhou & Guangji Liao. 2019. Human Aspects of IT for the Aged Population. Social Media, Games and Assistive Environments. Human Aspects of IT for the Aged Population. Social Media, Games and Assistive Environments 87 96 .

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