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International Journal of Human–Computer Interaction Volume 33, 2017 - Issue 2
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Articles

Click “Like” on Facebook: The Effect of Customer-to-customer Interaction on Customer Voluntary Performance for Social Networking Sites

Kai-Chieh HuDepartment of Business Administration, Soochow University, Taipei, Taiwan(R.O.C.)View further author information
,
Mingying LuCenter for Big Data Analysis and Research, Soochow University, Taipei, Taiwan(R.O.C.)Correspondence[email protected]
View further author information
,
Feng-Yi HuangDepartment of Business Administration, Soochow University, Taipei, Taiwan(R.O.C.)View further author information
&
William JenDepartment of Transportation and Logistics Management, National Chiao Tung University, Hsinchu City, Taiwan(R.O.C.)View further author information
Pages 135-142 | Published online: 27 Sep 2016

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Read on this site (6)

You-De Dai, Ying-Chan Liu, Wen-Long Zhuang & Ching-Hua Wang. (2023) Using social exchange perspective to explain customer voluntary performance behavior. The Service Industries Journal 43:9-10, pages 764-784.
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Elmira Zahmat Doost & Wei Zhang. (2023) Mental workload variations during different cognitive office tasks with social media interruptions. Ergonomics 66:5, pages 592-608.
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Soma Amol Dhaigude & Bijuna C. Mohan. (2022) Customer Experience in Social Commerce: Thematic and Intellectual Structure Mapping Using Bibliometric Analysis. International Journal of Human–Computer Interaction 0:0, pages 1-25.
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Ying Zhou, Fumitaka Furuoka & Sameer Kumar. (2022) Promoting electronic customer-to-customer interaction: evidence from social commerce sites. The Service Industries Journal 0:0, pages 1-27.
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Seung Yeop Lee & Sang Woo Lee. (2018) The effect of Facebook use on office workers’ job performance and the moderating effects of task equivocality and interdependence. Behaviour & Information Technology 37:8, pages 828-841.
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Jung Lee. (2017) Social capital expectation and usage of social media: the moderating role of social capital susceptibility. Behaviour & Information Technology 36:10, pages 1067-1080.
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Articles from other publishers (10)

Mohamed H. Elsharnouby, Tamer H. Elsharnouby, Chanaka Jayawardhena & Alaa M. Elbedweihy. (2023) Consumers as volunteers? The influence of value congruence on consumers’ voluntary performance. Journal of Marketing Analytics.
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Fan Zou, Yupeng Li & Jiahuan Huang. (2020) Group interaction and evolution of customer reviews based on opinion dynamics towards product redesign. Electronic Commerce Research 22:4, pages 1131-1151.
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Edward Shih-Tse Wang, Hung-Chou Lin & Yu-Ting Liao. (2022) Effects of social capital of social networking site on social identity and continuous participant behavior. Online Information Review 46:7, pages 1373-1388.
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Wei Wei, Yanyan Zheng, Lu Zhang & Nathaniel Line. (2021) Leveraging customer-to-customer interactions to create immersive and memorable theme park experiences. Journal of Hospitality and Tourism Insights 5:3, pages 647-662.
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Peng Jiang, Jieyu Zhou, Yee Van Fan, Jiří Jaromír Klemeš, Meimei Zheng & Petar Sabev Varbanov. (2021) Data analysis of resident engagement and sentiments in social media enables better household waste segregation and recycling. Journal of Cleaner Production 319, pages 128809.
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Lian-Lian Hua, Catherine Prentice & Xiaoyun Han. (2021) A netnographical approach to typologizing customer engagement and corporate misconduct. Journal of Retailing and Consumer Services 59, pages 102366.
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Peng Jiang, Yee Van Fan & Jiří Jaromír Klemeš. (2021) Data analytics of social media publicity to enhance household waste management. Resources, Conservation and Recycling 164, pages 105146.
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Sarminah Samad, Mehrbakhsh Nilashi & Othman Ibrahim. (2019) The impact of social networking sites on students’ social wellbeing and academic performance. Education and Information Technologies 24:3, pages 2081-2094.
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David Huron & Grégory Spieth. (2019) Médias sociaux et déterminants de la confiance. Les fédérations sportives françaises sur Facebook. Management international 23:3, pages 74-88.
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Joel R. Evans & Anil Mathur. (2018) The value of online surveys: a look back and a look ahead. Internet Research 28:4, pages 854-887.
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